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Customer Service Laboratory Technician

Location:
Madison, WI
Posted:
November 01, 2023

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Resume:

ZAHIDA K. ANSARI

**** ******* *****

Verona, WI, 53593

608-***-****

ad0sms@r.postjobfree.com

SUMMARY Experienced, compassionate Phlebotomist-Laboratory Technician trained, reliable and hardworking with great interpersonal and team collaboration skills. Seeking opportunities to expand skills while facilitating company growth and the growth in my career by serving the community I live in and helping it to grow. SKILLS & ABILITIES

Attention to detail and excellent customer service skills.

Ability to work independently as well as part of a team.

Expert in venipuncture, capillary puncture collections.

Specimen Aliquoting, Handling and Processing.

Blood Culture collection, Saliva Cortisol Collection, MRSA Nares Collection, Pinworm Collection, Whole Blood Glucose Collection, QuantiFERON-TB Gold Plus Collections, etc.

Special kits like MaterniT21, First Trimester, Invitae kit.

Aptima Urine Collections for Chlamydia, Gonorrhea and Pain Management Drug testing.

Knowledge of EPIC system for medical records keeping/procedures. Ability to prioritize and problem solve.gu

Multilingual speaks English, Hindi, and Urdu.

Ability to use computer for order entry, inventory control, billing, and record keeping.

Physical light weightlifting moving if required. EXPERIENCE Health Screener, Accelerated Clinical Laboratories. Jan 2023 – Current

Excellent interpersonal skills, including customer service, patience, empathy, and compassion.

Collects & log-in samples per ACL Nasal swab collection procedure.

Work effectively during site visits to identify patients, collect samples, labels samples, and store samples for as many people as are available.

Enter all data in the database.

Labels each specimen completely, accurately, and legibly, such that the Accessioning Department can read everything on the label. Put on (don) and remove (doff) personal protective equipment (PPE) per company protocol to provide training resource as needed.)

Packages specimens as required by protocol to maintain specimen integrity for transport to the laboratory.

Completes all required documentation (patient logs etc.) on same day as event is occurring.

Maintains appropriate inventory levels to ensure that specimens can be collected as required, all clerical duties can be performed, and the collection site can be kept clean. Follows compliance guidelines to meet HIPAA and OSHA standards.

Follow the rotation schedule which includes but not limited to going to the hub and dropping samples at the hub and restoking for the next day site.

Handle job responsibilities in accordance with appropriate professional standards and applicable state and federal law.

Heath Screeners adhere to event testing on-site policies. Maintain fully stocked phlebotomy cart, carrier, and station.

LAB Support Technician (Phlebotomist-Processor), SSM Health. Jan 2022 – Sep 2022

Identified patients using proper procedures prior to specimen collection.

Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

Collected, labeled, and stored lab samples according to laboratory specifications.

Labeled blood vials with critical information like time of collection, date, and patient name.

Verified collection orders and communicated discrepancies to nurses.

Collected specimens for drug screens, paternity test, COVID 19 test, Urine timed test, stool test, special blood test.

Practiced infection control and sharp disposal procedures to protect patients, co- workers, and self.

Conducted various blood tests and updated results into paper and electronic charts.

Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Observed patient for unusual reactions or events to take appropriate action under established guidelines.

Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.

Maintain fully stocked phlebotomy cart, carrier, and station. INFANT ASST. TEACHER, ASRA’S FAMILY CHILD CARE.

Jan 2017

Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.

Enforced rules to teach good manners and maintain a safe environment.

Secured indoor and outdoor premises to protect children.

Organized and planned age-appropriate reading and crafts lessons.

Balanced schedules to promote optimal rest, play and learning periods.

Communicated with parents about daily activities and any concerning behaviors.

Observed and monitored children to identify development strength and target enrichment activities.

HOME DAY CARE.

Sep 2016 – Dec 2016

Providing full time or part time day care in my home for kids aged 6 months to 5- year-old.

Maintained infant's schedule with balanced approach managing rest and play.

Updated each child's log with important activities and discussed with parents when needed.

Monitored children under care to quickly identify safety or security problems.

Upheld hygiene standards by changing babies diapers every 2 hours.

Offered children as young as (6) weeks opportunities to learn with age-appropriate activities.

Monitored children's play activities to identify additional learning opportunities or behavioral issues and alert parents or guardians.

Read aloud and played alphabet games to encourage early literacy. LAB HOST, UW HOSPITAL & CLINIC (MAIN HOSPITOL)

Mar 2013

Greeted guest and gathered information to seat groups or place on waitlist.

Provided excellent customer supports and care to patients and family.

Documented patient medical information while following privacy procedures.

Cleaned and sterilized lab area, tools, and equipment.

Maintained clean and fully operational laboratory equipment.

Adhered to all safety and infection control precautions and regulations.

Escorted patient to examination room or draw station and confirmed identity of patient as per the procedure.

EDUCATION

TRAINING

SCIENCE UNDERGRADUATE FROM UNIVERSITY OF MUMBAI, INDIA.

(Associate of Science, US Equivalent)

Coursework’s: Chemistry, Physics, Math, Biology, Drugs and Dyes.

Certificate of Achievements for trainings via EPIC modules and P.A.C.E. PLANT CULTURE LAB TECHNICIAN, KNIGHT HOLLOW NURSERY INC. Nov 2013 – Jan 2014

Collected, labeled, and stored lab samples according to laboratory specification.

Performed sub culturing plant cloning, rooting the micro cuttings, and transplanting micro-cutting in our greenhouse.

Assist in glassware cleaning, keeping accurate and up-to-date documented records of duties and safety guidelines.

Performed daily housekeeping tasks driving efficient laboratory operations. PHARMACY ASSISTANCE TECHNICIAN, UW WEST HOSPITAL & CLINIC. Apr 2013 – June 2013

Assisted Pharmacist with clearing high volume of prescriptions and responding to customer questions.

Inspected medication storage locations to monitor drugs expiration dates and supply adequate inventory.

Received and verify daily incoming drugs inventories, reported discrepancies and logged items into inventory system.

Verified prescriptions and drug labels, documents, and packages.

Maintained clean and organized pharmacy shelving and work areas.

Restocked shelves and prepared expired drugs for return.

Prepared medication labels with item name and quantity.



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