Data Entry Customer Support
Resume:
Jodi L. Surell-Brown
**** ***** *****, ***** ****, HI, 96782
************@*****.***
ADMINISTRATIVE and CUSTOMER SUPPORT ASSISTANT
Highly skilled administrative and customer support assistant with over 16 years of experience
Knowledge of quality control requirements
Strong attention to detail
Excellent computer skills
Strong customer service skills
Strengths include:
Writing detailed and accurate correspondence, reports, emails, and other business material
Office management, supply purchasing, reception, answering phones, file management
Organizing calendar management, correspondence, management team coordination
Demonstrated ability to work with financial expenditures and various currencies
Government Contract Relations
PROFESSIONAL EXPERIENCE
Hallmark (Retail Merchandiser) 4/2018 to 7/2023 Waipahu, Hawaii
Product merchandising includes handling all aspects of products within assigned stores. Utilized a hand-held device to determine replenishment needs, keep organized and track inventory. Interact in a professional manner with store employees, building rapport with store management and servicing customers. Worked on the floor as well as stockrooms. Physically demanding and occasional reconfigurations done on fixture store modules with seasonal changes.
Department of Aviation McCarran Airport (Administrative Support) 6/2017 to 1/2018 Las Vegas, Nevada
Responsible for 275 employees, personal data, leave report, financial expenditures and evaluations under the Department of Facilities. Issuing Roof and Electrical Access to vendors. Processing keys and locks for the entire airport. Special Projects included the development of the Standard Operating Procedures, researched, provided contract data and developed the organization charts utilizing Microsoft Vizio.
JCM Global (Administrator Software Quality Assurance) 8/2014 to 7/2015 Las Vegas, Nevada
Responsible for managing the quality assurance of software capturing currencies, issuing out copies of counterfeits, and reconciling currency amounts. Other duties included data entry, printing schedules, creating correspondence and emails, creating folders and packets, managing lab schedules, verifying lab information, and updating the online data library.
Specialist II (Configuration Control Management), (TS Clearance) 9/2008 to 3/2013 Science Application International Corporation (SAIC), Ford Island, Hawaii
Independently Provided administrator support for a documentation management system for 250+ customers. Trained new employees on how to use the System through individual or a large group of people. Responsible for metrics by collecting data from the system and manual collections. Conducting audits of records logs, and writing correspondence and standard operating procedures. Duties included providing/disabling accounts in an individual or group setting, passwords reset, account settings, troubleshooting issues, and working with vendors.
Senior Administrative Assistant, (Secret Clearance) 9/2000 to 9/2008 General Dynamics, Wheeler AFB,, Hawaii
Directly supported senior staff ensuring customer requirements and project deliverables were met by providing excellent administrative assistance. Provided administrative and functional guidance for 44 contractor personnel in proper processing of financial documentation (payroll, travel arrangements and expenses). Assisted with conference calls, calendar management, data entry, answering phones and filing.
Administrator/Customer Support Agent, (Secret Clearance) 7/1999 to 9/2000 Information System Support, Wheeler AAF, Hawaii
Provided administrative support to the Hawaii Information Transfer System (HITS) Program Manager. Developed, implemented and maintained the Contract Data Requirements List (CDRL) and blueprints tracking system. Maintained the Modification of a Contract/Order financial expenditure database to ensure positive control.
EDUCATION
Associate Degree in Computer Business Administration (Heald College, Honolulu, HI)
COMPUTER SKILLS
Proficient in Data Entry and MS Office Suite (Word, Excel, PowerPoint, Calendar, Visio and email)
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