Jennifer Olivo - MS, BS C: 206-***-**** ad0slu@r.postjobfree.com

IT Vendor Manager/ Sourcing Manager / IT Project Manager/ Contracts Manager

Results oriented strategic sourcing/procurement professional experienced in global contract negotiations for: network development, managed care, health services, aerospace, IT software, hardware and professional services. IT vendor management, IT project Management, aerospace, government, non-profit and banking/financial services industries. Background includes sourcing SaaS and DaaS (Data as a Service) and PaaS (Platform as a Service). Federal contracts management, cradle to grave. Knowledge of FARS and DFARS, Clinical Trial Agreements. Experienced managing people with up to 15 direct reports. Commercial and Federal contracts. Sourced unified licenses, enterprise licenses, experience with sourcing and negotiating MS volume software licenses.

General Electric (Consultant)

Alternate Fuels Division, Vernova

Sr. Sourcing Commodity Manager

Feb 2023- Oct 2023

General Electric Sourcing Group is a fast-paced environment, Responsibilities included managing a high volume of software and professional service agreements in support of a divestiture from GE to Vernova. The category I managed included Legal/ Treasury and PMO (Project Management Office). There was minimal direction or training. This position required a senior level skill set. An ability to navigate in a remote, global environment (eastern time zone).

Daily tasks included developing a vendor score card, managing vendor quarterly business reviews. Interpreting and managing communications, and status regarding SLA and KPI inquiries and discrepancies. In addition to drafting and redlining IT agreements, SOW, MSA and RFP sourcing activities. Daily tasks included representing GE Sourcing for contract drafting and reviews in support of the cutover to Vernova from GE for Treasury and PMO IT Agreements. Status reviews and escalation meetings both internal and external teams were managed and coordinated by me. Project Management, Contracts Management, Sourcing and Vendor Management skills were required to perform these daily job functions.

Solidigm (Consultant)

Category Manager IT Indirect Procurement

September 2022-Feb 2023

IT Commodity Manager, Indirect Procurement software and IT services. This contract managed software and IT contracts for divestiture from Intel to Solidigm. This position required an ability to solve problems with minimal or no direction, interfacing with various levels of management, in addition to strong communication and presentation skills. An ability to perform a risk analysis, strategic knowledge of sourcing strategy and commercial terms.

Ability to identify constraints and draft SOW’s. Driving schedules and interpreting contracts. Gathering business requirements for RFP and SOW development, reviewing costs and identifying opportunities for savings. Additional responsibilities included creating operational guidelines for internal procedures. Building and conducting training for the enterprise transition to a new online ordering tool. Cradle to grave contracts activities included: Sourcing, vetting suppliers, negotiating the contract drafting redlines, KPI and SLA development.

Denali

Group Manager Procurement Services (Full Time Employee Consultant Multiple Accoounts)

Program Manager/ Sourcing/ Vendor Management/ Contracts Management

January 2020-February 2023

Group Manager: Managed a team of Sourcing Managers and Business Analysts in support of Marketing Sourcing initiatives for Albertsons and Starbucks. Managed sourcing in support of store development, marketing and IT Sourcing for Starbucks and Expedia. Performance tracking, weekly leadership updates. Strategic Sourcing, Project Management, cradle to grave contracts management.

North Carolina DHHS

Vendor Manager

IT Vendor Manager responsibilities included managing and monitoring integration efforts and compliance. Participation in drafting procurement documentation (RFI and IFB, RFP, and RFQ). Conducted meetings with business stakeholders to define requirements for KPI’s and SLA’s.

Ensuring the upgraded IT systems contracts are effectively managed to support the delivery of desired business and technology outcomes. Represented Vendor Management in business change and process improvement teams, DHB Finance and ITD Applications Management to support the governance model. Subject Matter Expert for RFP evaluations and awards. Provided guidance and expertise for sourcing and vendor selection, contract drafting and pricing negotiations, vendor relationship management, risk mitigation, vendor onboarding and on-going vendor monitoring responsibilities.

Kaiser Permanente: Category Manager IT Hardware / Software:

Cradle to grave contracts management/ sourcing and RFP activities in support of SaaS, software licensing, professional services, care delivery. Responsibilities included strategy development, driving stakeholder reviews, project managing status reviews. Development of category management strategy, identification of cost savings.

Medical equipment sourcing, professional health services: Blood lab, RFP of pharmacy billing system (PBM), hospital patient dietary ordering system (RFP).

SAP- Project Manager: Managed the Off 3rd Party global effort to collapse the cloud by reducing the 3rd party vendor’s support. Developed timelines, milestones and managed the strategy for multiple work streams to align with the onboarding of new hires, (FTE’s) and offboarding of vendor resources. This project had minimal direction and ambiguous, aggressive timelines.

Sr Technology Vendor Manager

(Consultant to XPO Logistics)

February 2021- May 2021

Project based work to manage the Divestiture of IT contracts from split from old company to new company. Aggressive timeline to evaluate the risk of current agreements to meet the spin date. Responsible for sourcing and lifecycle management of hardware, software, and IT services in compliance with IT Vendor Management Office (VMO) framework. Responsible for new and existing sourcing deals and contractual compliance. Developed negotiations strategy, led contract negotiations. Project managed internal stakeholder meetings and status reviews. Completed assigned tasks and contract deals prior to spin date.

Sr Sourcing Associate

(Consultant to CareFirst)

Sept 2020 – March 2021

Contract management responsibilities included knowledge of all phases of contracts management from cradle to grave. Strong ability to problem solve, Demonstrated an expert knowledge of Sourcing, Procurement, Supplier Management and Vendor Management, Self-initiator who leveraged project management methodologies. Negotiated and managed RFP and sourcing deals for IT and professional services agreements, in a healthcare/ insurance environment. Strengths include an ability to work with diverse skill sets and communication styles. Applied agile methodology to ensure a streamlined approach while working with business owners and internal stakeholders. Great verbal and written communication. Ability to draft legal language. Heavy use of Ariba and procurement tools specific to Carefirst environment. FARS and healthcare/ insurance industry experience.

T-Mobile (Consultant)

Sr. Program Manager / IT Vendor Manager

June 2019-Oct 2019

Program/ Vendor Manager responsible for telecommunications, labor and software vendors. Defined SLA and KPI’s for metrics to support the Master SOW for Product Management, and Project Management. Managed QBR’s in support of top spend vendors. An average of 12-15 vendors that spanned across 4 executive level VP’s.

I managed all aspects of the QBR’s. Gathered input for performance metrics using survey results, report analysis, and internal stake holder’s comments. Gathering input to develop and refine KPI and SLA metrics. Project managed requirements sessions. Managed vendors get well plans. This position required knowledge of contract language, legal terms, and procurement tools such as Ariba and Oracle.

Microsoft (Consultant)

Sr Sourcing Manager / Project Manager

March 2019 – April 2019, Aug 2017- Nov- 2017 (Microsoft)

Total of 2 Short-term contracts provided support for end of fiscal year sourcing activities for contracts in excess of 1M. Key strengths included adhering to aggressive SLA’s to meet procurement deadlines. Conducted meetings with all levels of management at Microsoft. Conducted kick-off meetings and RFx reviews with vendors, providing or bidding to provide services to Microsoft. Responsibilities included category business needs assessment, development of overall category plan, execution of strategic sourcing activities (including development of RFx, vendor response analysis and contract negotiations). Development of vendor performance management plan for preferred vendors.

Starbucks

IT Sourcing Category Manager

June 2018 – March 2019

Thorough understanding of global sourcing practices such as spend analyses, cost saving opportunities identification, commodity strategy, sourcing process and vendor management. Led sourcing RRI, RFQ and RFP events. Category management of IT software, SaaS, professional service contracts. Experienced with Service Now, Harman, Zones, Ariba, WWT and Oracle. Sourcing experience included, MS licensing volume spend, Enterprise License agreements, Unified licenses.

Responsible for cradle to grave contract activities. Deep linking mobile attribution, ITSM conversion to cloud-based solution, SaaS contract. Managed all aspects of sourcing events. Responsible for conducting technical SOW reviews, contracts development, drafting and negotiation. Conducted redline reviews, SLA reviews with internal and external legal departments. Managed the process for cradle to grave contract activities to include contract close out.

Ingersoll Rand (Consultant 100% Remote)

Sr. IT Sourcing Manager

August 2018-Feb 2019

Responsible for building and managing strategic supplier relationships through formal Supplier

Relationship Management (SRM) process to improve supplier performance metrics including quality, delivery, productivity, and innovation. Partnered with strategic suppliers and SQE/SDE to complete detailed capacity analysis forecasting with suppliers to efficiently ensure continuity of supply.

High volume of software licensing agreements, MSA, renewals, negotiating SaaS agreements. Identification of risks. Conducted kick off meetings with program managers and VP level executives. Performed redline analysis and risk review with IR Legal. Liaison with internal stakeholders and vendors for RFx and cradle to grave contracts management. SOW development and risk review required internal analysis with stakeholders located globally, High level of collaboration and project management skills required to transform business needs into functional requirements.

Kaiser Permanente (Contractor Allysis/ Randstad)

Sr. IT Vendor Manager/ Project Manager (KP Washington)

Oct 2017-June 2018

Sr. Supplier Manager (KP Oregon)/ IT Application Services Group

Oct 2016- June 2017

Experienced with developing and implementing sourcing process and vendor management program. This role had an emphasis in project manager. I demonstrated a strong ability to develop client relationships. Experienced with negotiating contracts using strategic methodology, 7 step procurement process. Excellent presentation and analytical skills. All phases of contract lifecycle management for IT Vendor Management/ Contracts Group (KP WA). Supported financial management components, (invoice administration, financial payment triggers). Monitored supplier’s contractual obligations, service levels, and key performance indicator. Monitored supplier metrics, managed and facilitated monthly and quarterly reviews of supplier performance. Managed supplier get well plans.

Responsible for pricing and contract negotiations, managing third party vendor scorecards, managing SLA’s, and thoroughly researching new vendors. Working closely with Procurement and Legal to ensure that the items and services required to build and maintain computing applications support required to maintain care delivery in the areas of pharmacy applications, medical records and MRI/ X-ray applications. Heavy volume of SaaS and DaaS contracts. Managed the relationship with Accenture and CSC to maximize value through negotiated supplier agreements. while working with technologically advanced products. Managed budgeting and forecasting initiatives for product lines to network costs and provider contracts.

Cell Therapeutics Biopharma (Consultant)_/ Microsoft

June- Oct 2017

Sr. Contracts Manager/ Vendor Manager

Responsible for analysis related to reimbursement and unit cost management, pricing and contract negotiations, managing third party vendor scorecards, managing SLA’s, Clinical Trial Agreements. Managed all phases of contracts development, cradle to grave RFI, RFP, SOW development and contracts negotiations. High volume of SOW, Change Orders, and drafting contract language. Ensured that accurate and clear expectations of milestones and goals with the design teams were comprehensive and completed within committed timeframes. Managed the process to onboard new suppliers; NDA’s, MSA’s and SOW’s. Provided executive level, contracts support. Experience with Lawson.

Custom Control Concepts (Full-time employee)

Aug 2015- March 2016

Sr. Contracts Manager / Project Manager

Managed all phases of contracts development, cradle to grave RFI, RFP, SOW development and contracts negotiations in support of Cabin Management and In-Flight entertainment systems for VIP aircraft. Global administration of contracts with CCC customers, global sales support in the review and submittal of proposals, prepared contract change proposals, interfaced with internal departments, customers and vendors. Created contract templates, developed strategic sourcing plans. Commercial and Federal contracts. Led scope definition to identify requirements for UAT (User acceptance testing). Collaborated with stakeholders to define SIT, (Systems integration testing). Led cross functional teams managing multiple vendor performance for contract compliance in support of SaaS, hardware and software contracts. Ensured that all delivery activities had escalation points for all development and potential build issues. Project managed the new development teams included accurate and clear expectations of milestones and goals with the design teams to ensure comprehensive, cross functional designs were completed within committed timeframes.

Zodiac Aerospace (Full-time employee)

April 2014- Aug 2015

Sr. Contracts Manager

Responsible for managing all sales commercial proposals, negotiations, customer communications associated with new and existing contracts. Review of customer Request for Proposals for bid proposal, with analysis of the technical and commercial requirements. Development of impact submittals including cost estimate and key assumptions. Managed contract change activity including the impact assessment and all bid and contract documentation, including NDA’s. Ensured compliance to all legal, regulatory and contractual requirements.

Preparation and submittal of customer proposals and contract development. Led and managed negotiations with customers in accordance with a strategic negotiation plan. Project managed commercial issues with client and internal stakeholders. Monitored performance metrics of contracts to operational and executive management, implement action items.

CCDI (Qualis Health, PATH, State of Indiana)

Feb 2011-Feb 2014

Contracts Manager/Project Manager/ Vendor Manager – (Consultant)

Led all aspects of contracts management functions for all phases of the acquisition and grants management lifecycles which included; sourcing, negotiating and developing contracts and statements of work, and administrative support. Developed project plans and master schedules for sub-contractors. Managed the end-to-end lifecycle of a variety of contracts to support non-profit, community development and revitalization programs in Indianapolis. Managed a work team of 15 people.

HIX- State of Indiana Health Care Exchange- / Contracts & Sourcing Manager

Contractor to the State of Indiana, responsibilities included; Managing the Procurement requirements and activities to support the RFP development process to source SaaS and DaaS. Responsible for the development of the RFP requirements for the implementation contractor. Job scope included; the creation and maintenance of IT technical requirements documentation such as; instructional guides, reference manuals, job aids such as systems and technical design templates, handbooks, reports, proposals, and brochures. Maintenance of RFP documentation library and oversight of special projects such as RACI charts, validating with the IT group and State employee team, the technical requirements were accurately reflected within the RFP. Medicare and Medicaid contracts and pricing experience.

NOAA / National Oceanic and Atmospheric Administration _

Aug 2013-Oct 2013 & Sept 2010- Feb 2011

Contracts Specialist (Consultant)

Acquisition Services: Provided contracts management support for all phases of the acquisition and grants management lifecycles which included; planning, requirements definition, solicitation and federal notice development, evaluation, award, post-award management, contract and grant award closeout, and administrative support. Commodities included: professional and technical services, cloud, SaaS, data storage, research contracts in support of the Department of Commerce. Advanced knowledge of FARS, DFARS, CLIN regulations. Managed all aspects of the contract lifecycle required documentation from RFP to sourcing and contracts award to contract close-out. Prepared associated documentation for executive level management and government review.

Renton Technical College

April 2004-June 2013

Part-Time Technical Writing/Communications/ English Professor

Provided instruction to mainstream students and students learning English as a second language.

Responsible for developing course content which included: Definition of technical writing, key components, practical application, effective writing in a business environment, technical communication with an emphasis on professional delivery. Areas of focus; technical report writing, detailed descriptions of directions, process and procedures. English as a secondary language. Strengths required; ability to scale communications, design classes to accommodate diverse learning styles.

Vix-ERG Transit (ORCA Regional Fare Payment Systems) Consultant

June 2009- Aug 2010

Contracts Manager/ Project Manager

The ORCA fare payment system manages 7 transit agencies fare systems: Sound Transit, King County, Pierce County, Community Transit, Everett Transit, Kitsap Transit, and WS (WA State Ferry’s Managed contract lifecycle requirements for complex, technical services, structured RFP, RFQ’s and SOWs for IT business solutions, and professional consulting services. Developed contracts and negotiated, including commercial and legal term negotiations, with required KPI’s and risk mitigation. Managed escrow deposits. Strong emphasis with customer relations. This was a visible public project which required an ability to anticipate and diffuse contract issues.

●Commodity types included Saas, cloud, software, maintenance, license agreements. In addition to hardware devices associated with transportation fare management systems.

●Management of in-life contracts, disputes, strategies for negotiation and cost savings analysis, sourcing/outsourcing, and presentation of all analysis.

●Ensured compliance with all applicable policies, laws and regulations in accordance with the Federal Transit Authority (FTA), FAR. CLIN, and CDRLS laws and regulations for the ORCA card payment system, Regional Fare Management system.

T-Mobile, Inc.

June 2008-Feb 2009

Sr. Sourcing Manager (Full-time Employee)

Category Manager for sourcing and contracting Marketing/ Events, Consulting Services, IT

Professional Services and MRO. I have leveraged my skill set to build internal and external relationships,

identified savings, incorporated savings into contracts and build mutually beneficial agreements.

Contract Development:

Project managed stakeholder reviews, developed KPI’s and SLA’s for contracts.

Responsible for all aspects of formulating and negotiating contracts.

Developed and customized group training courses for the IT and Contracts for Legal Department trainings.

Expedia Inc.

May 2007-June 2008

Sr. IT Procurement Manager (Consultant)

Sourcing and contract negotiations of commodities such as; data storage, marketing, legal services,

training, media platforms, technical and professional services. Formulated and negotiated complex

MSA’s to support the company’s goal to use VAR’s for software purchases. Led redline internal and legal

reviews with internal and external teams. End to end commodity contract lifecycle management achieving savings.

goals. Successfully managed MS software license requirements and inventory for Expedia. Managed VAR

relationships with software license agreements. Project managed sourcing engagements to collaborate with

executive level management.

Education, Training, & Certifications

Antioch University Seattle, WA

Master of Science in Business Management

George Washington University Washington D.C.

Masters Certificate Project Management

Concordia University Portland, OR

Bachelor of Science in Business Management and Communications

Highline College Des Moines, WA

Associates of Art Emphasis in Spanish

George Washington University, Washington, D.C.

Core Competencies

Sourcing; IT, SaaS, Software, Hardware, Technical, Professional Services

Strategic /Tactical Procurement Principles

Contract Management & Negotiations

Grant Writing

Communications, Technical Writing and English Professor

Project Management Masters Certificate

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