Gloria B. Ofori

P.O. Box CT **** ad0sle@r.postjobfree.com

Cantonments, Accra

+233-**-***-****

SUMMARY:

Highly resourceful and result-oriented individual with 7+ years professional experience in Customer Relationship Management and Administrative Support. Work well in high-pressure settings with minimal supervision through analytical prioritization and versatility skills. Seek to utilize effective organizational and interpersonal skills to boost efficiency of reputable organization.

PROFESSIONAL EXPERIENCE:

Feb 2021 to date Social Security and National Insurance Trust (SSNIT) Accra, Ghana Assistant Member and Client Services Officer

- Enlighten existing and potential members on the Acts, Laws and benefits of the SSNIT scheme.

- Register new members and re-enroll old members to capture biometric data.

- Equip existing members with requirements for benefit application and processing.

- Update members’ personal details-name, contact, beneficiaries, financial details- bank and contributions.

- File report on deceased members and deactivation of their accounts.

- Reconciliation of members’ financial statements where lapses occur on the part of the Trust.

- Issue Pensioners’ life certificate as proof of life to continue payment of pensions.

- Amalgamation of accounts where members have more than one existing account.

- Generate letters for Pensioners seeking bank loans

- Other Enquiries – Explain details on financial statement, pay slips and payment advice to members and beneficiaries where, case management and clerical duties. Jan 2019 to June 2019 Connections Community Support Programs (SCI) Georgetown, DE, USA Substance Abuse Counselor

- Managed 45 - 64 Clients with a team of four in a Therapeutic Community Program.

- Assessed newly enrolled Clients with medical team and Department of Correction for recovery needs.

- Developed appropriate treatment and recovery plans for Clients.

- Conducted individual and group therapy sessions and taught a curriculum bi-weekly.

- Monitored Clients overtime to assess treatment progress.

- Managed cases until Clients were discharged upon successful completion or dismissal from Program.

- Equipped Clients with resources for jobs, accommodation and potential support groups upon release. Aug 2018 to Dec 2018 Connections Community Support Programs (SCI) Georgetown, DE, USA Administrative Assistant

- Managed Program Director’s calendar and Counselors’ roster.

- Compiled and managed Clients database using Microsoft Excel, iCHART and DACS.

- Generated and distributed weekly and monthly reports on Program’s Progress.

- Managed Inventory and Bookkeeping.

- Other duties - maintained confidential records, communication flow via phone and email, scanning, photocopying, proofreading and planning trainings and other events. Oct 2017 to May 2018 Wesley College - Student Success and Retention Center Dover, DE, USA Academic Success Center Monitor

- Assisted students to locate books and study materials at the center.

- Monitored study area to ensure a conducive studying atmosphere.

- Arranged front desk with materials to promote upcoming month/semester’s events.

- Assisted students with other inquiries.

Apr 2017 to May 2018 Wesley College – International Programs Dover, DE, USA Volunteer

- Planned and organized events and activities with Director for International Programs such as orientation,

“Dinner with College President” and field trips.

- Motivated new students periodically to adapt to new environment

- Served as a guide to help new students navigate the city. Oct 2013 to Jul 2014 Kofi Annan International Peacekeeping Training Centre Accra, Ghana Assistant Logistics Officer

- Delivered Administrative Support to Logistics Manager.

- Negotiated and formulated suitable prices with Suppliers.

- Received purchase requests from departments and delivered in timely manner.

- Tracked movement of purchases and payment document using excel sheets.

- Ensured materials were stored properly.

- Other clerical duties including scanning and records filing and proofreading. Sep 2012 to Jan 2013 Valley View Association of Marketing Students Accra, Ghana Executive Secretary

- Compiled and disbursed agenda for board meetings.

- Generated reports for Board Executives.

- Recorded, published and circulated minutes from meetings.

- Drafted proposals and letters for sponsorship.

Achievement - Spearheaded an unprecedented talent show with a fashion show climax as a rebranding strategy for the Association.

Jun 2012 to Aug 2012 Ghana Commercial Bank Accra, Ghana Customer Service Representative

- Welcomed customers and assisted them with enquiries about account(s) and product(s).

- Generated bank statements and explained its content to customers upon request.

- Processed requests for ATM cards and checkbooks and stored upon receipt.

- Created awareness on new products and services.

- Other tasks including receiving incoming calls, filing, photocopying and organizing office space. Sep 2008 to Dec 2012 Rehoboth Bakery Accra, Ghana

Customer Service Representative

- Welcomed customers and assisted with placements of order.

- Packaged and displayed baked products for sale.

- Assisted customers to make a decision and successful sale.

- Managed customer complaints and relayed to Baker.

- Created awareness on promotion and new developments.

- Maintained clean and tidy baked goods counter, sheets and pans. EDUCATION:

Aug 2016 to May 2018 Wesley College Dover, DE, USA Master of Business Administration, Entrepreneurship. Sept 2009 – May 2013 Valley View University Accra, Ghana Bachelors of Business Administration

ACHIEVEMENTS:

Apr 2018 Wesley College (High Scholastic Recognition) Dover, DE, USA Member, International Honor Society in Business, Management and Administration Sigma Beta Delta Chapter

SKILLS:

• Excellent organizational skills sufficient to prioritize and multitask, with attention to detail.

• Strong analytical and problem solving skills.

• Ability to promote and encourage positive team atmosphere.

• Ability to communicate effectively and in a highly professional manner.

• Coaching, leadership and training/teaching skills.

• Strong interpersonal skills with ability to establish and maintain effective work relationships with respect for diversity.

• Computer literate with excellent Office Management skills.

• Proficient in typing and proofreading.

• Certified Self-Management and Recovery Training (SMART) Facilitator (acquired in the US). REFERENCES

Corine Branch

FormerProgram Director 6 For 1 & Key South Program (SCI) Sussex Correctional Institution

23203 Dupont Blvd,

Georgetown, DE 19947

Email: ad0sle@r.postjobfree.com

Phone: 302- 429- 7700

Rebecca Schroding

Former Director of International Programs

Wesley College

340 Sweeping Mist Cir.

Frederica, DE 19946

Email: ad0sle@r.postjobfree.com

Phone: 302-***-****

Christine McDermott

Director of Student Success & Retention

Wesley College

120 N State ST.

Dover, DE 19901

Parker Library 110

Email: ad0sle@r.postjobfree.com

Phone: 302-***-****

Daniel Kojo Siaw Kwarko

Logistics Manager, KAIPTC

Teshie Road, Accra

Email: ad0sle@r.postjobfree.com

Phone: +233-**-***-****

Georgina Moore

Owner of Rehoboth Bakery,

Burma Camp, Accra

Phone: +233-**-***-****

Esther Adjei

Supervisor, Member &Client Services

SSNIT Pension House

Email: ad0sle@r.postjobfree.com

Phone: +233-**-***-****

Contact this candidate