ROFILE

Zita Foyang

Data Entry/Customer service specialist

Contact; 817-***-****

ad0sld@r.postjobfree.com

Fort Worth, Texas, 76108

CAREER OBJECTIVE

Detail- oriented professional with 3 years of experience and a proven knowledge of customer retention, strategic business planning and vendor sourcing. Detail-oriented professional with experience in records management, Microsoft office and customer service. Frequently praised as hard working by peers, I can be relied upon to help your company achieve its goals. Hardworking professional with 4 years of experience and proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the management role at your company. Focused professional with experience in multi-site call center management, process simplifications and service benchmarks.

EDUCATION AND TRAINING

Associate degree in arts (Tarrant County College 2019)

High School graduate 2016

Presently Obtaining BSC in Business Administration

SKILLS

MS Excel, MS word, SharePoint, PowerPoint

Staff Training

Fleet Dispatching

Report Creation

Senior Leadership Support

Retail Sales Customer Service

Active listening

Document Control

Multi-Line Phone Talent

Friendly communication skills

Schedule management

PROFESSIONAL EXPERIENCE

French (Bilingual)

English

PROFESSIONAL EXPERIENCE

12/20/2019—09/17/2022

Meadowood Assisted Living facility and memory care.

Grapevine, Tx

Medical Receptionist/Administrative Assistant.

Greet and attend to patients in person and over the phone.

Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.

Professionally assist doctors, staff, visitors, and patients.

Perform all duties within HIPAA regulations.

Answer all phone calls in a professional and courteous manner.

schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare facility.

I screen patients, visitors and schedule patients’ appointments and obtain referrals, by also supporting physician and clinical staff with documentation and billing.

I have strong interpersonal skills, technical knowledge, and critical attention for tasks.

Can work under pressure, multi-task with phone calls skills.

11/10/2017—12/03/19

Infosys limited.

GI (Global Immigration)

Dallas, Tx

Administrative Assistant

Created Excel reports on a weekly basis to show performance reports.

Maintained heavy calendars using tools such as Microsoft outlook, Webex meetings, Microsoft teams etc. scheduled meetings, agendas for employees traveling back to their home countries.

Answered phone calls on immigration related queries, status update on cases, decisions, RFE issued by USCIS etc.

Monitored and tracked visa status of employees, knowing cases that have been approved, denied,

or still pending with USCIS for adjudication.

Placed SR (inquiries) for cases outside processing, or notices not received after a certain period.

Responded to email queries and guarded employees on how to access the system.

Responded to AHD (Advanced Help desk) tool assigned to me, reassigning to other teammates were necessary. Used Ads to track the workflow, assign tasks to other team members ensuring date lines are met and work is completed.

Created reports to track the status of cases received, pending with USCIS or cases that have gone outside processing with the use of one drive

Detail oriented and comfortable working in a fast-paced environment or home.

Reviewed cases that are to be filed with USCIS.

Updated and uploaded Visa records that were completed.

Prospect Airport Services

Administrative Assistant

oIrving, TX 08/2017– 12/2015

Maintain heavy calendars – coordinate team meetings, prepare agendas, presentations, and minutes.

Coordinate travel arrangements for leaders.

Maintained and updated excel spreadsheets bi-monthly and monthly for Underwriters and Processors production.

Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly.

Detail oriented and comfortable working in a fast-paced office environment.

Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.

Coordinate and place all catering orders and responsible for all food setup/cleanup for meetings.

Maintain a high level of customer care while demonstrating a professional and cooperative attitude.

Rugged Warehouse

Administrative Assistant/ Receptionist

10/2015– 04/2013

Welcome customers entering establishments. Maintain clean and orderly checkout areas.

Establish or identify prices of goods, tag markdowns and front face products where necessary.

Attended to customers' questions and provided information on procedures or policies.

Calculate total payments received during a time and reconcile this with total sales.

Can Receive payment by cash, check, credit cards or automatic debits; issue receipts, refunds, credits, or change due to customers.

Compute and record totals of transactions.

Keep periodic balance sheets of amounts and numbers of transactions.

Sort, count, and wrap currency and coins.

Process merchandise returns and exchanges.

References

Available upon request

Contact this candidate