Customer Service Representative
Resume:
DANIELLE CHRISTIAN-STALLWORTH
*********@*****.*** Richmond, CA 94806
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Skills
Proven customer service, sincerely enjoy the challenge of working with others
Strong organizational skills, attention to details, self-motivated, honest and dependable
Excellent customer service skills, outstanding written and oral communication skills
Strong mathematical skills, proficient in money handling, ability to learn quickly
Saved 1,00,000 annually by increased customer satisfaction by 12%
Skills
QuickBooks
Research
Negotiation
English
Accounting
Time management
Data entry
Cash handling
Legal research
Microsoft Office
Customer support
Customer service
Data analysis skills
Typing
Math
Communication skills
Accounts payable
Word processing
10 key calculator
Microsoft Powerpoint
Legal drafting
Computer operation
Microsoft Outlook
Microsoft Word
Organizational skills
Adobe Acrobat
Accounts Receivable
Office Management
Management
Sales
Litigation
Databases
Experience
American Airlines San Francisco, CA
Customer Service Representative
01/2022 - Current
Verified travel documents and provide boarding passes
Advise passengers about luggage restrictions
Weigh baggage and collect any excess weight charges
Deal with customers flight inquiries.
Acelis Connected Health San Ramon, CA
Customer Service Representative
12/2018 - 10/2021
Routinely handled inbound and outbound calls to provide information to customers
Utilized a database to retrieve customer or company information
Used a variety of resources to provide accurate information to customers
Organized and handled calls with speed and accuracy
Worked with complex and computer applications and resource materials
Used multiple operating environments (Windows, Docs and Mainframe).
Bank of the West Livermore, CA
Customer Service Representative
01/2018 - 01/2019
Provided office support including customer and employee support
Keeping well organized files and records for customers
Researching customer data
Interactions with customers daily
Set up settlements for customers most notably, while servicing customers for a new private label credit card acquisition, I was able to monitor and analyze data to achieve a 96% overall customer satisfaction rating for a drastically improved, (30% increase) in client experience
Customer Service
FLEETCOR Concord, CA
Customer Service Representative
12/2017 - 11/2018
Process phone payments, lock and unlock fuel cards for customers
Send and receive emails, 10-key data entry, and fax and copy machine
Interact with customers to provide information; handled large volume of calls for center
Closely coordinated with all departments to ensure smooth operation
Pre-legal Collector
H&H Call Center Concord, CA
Legal Collector
10/2014 - 12/2017
Manage spreadsheets and computer; Handle multi-line in and out bound calls
Preform word processing for documents and correspondence
Check Care Systems Concord, CA
Debt Collector
09/2004 - 10/2011
Used a computer to type Customers information
Knowledge of using a automatic dialing system to contact Customers
Faxed and mailed out letters regarding Customers debt to place of employment by skip tracing
Washington Mutual Card Services Pleasanton, CA
Collection Specialist
10/1999 - 09/2004
Skip traced Customers to send out debt notice
10-data entry, multi-tasked by typing and talking to Customers over the phone
Scanned letters to data base
Quick books and total systems
Education and Training
ASU Tempe
B.A in Business Law
03/2023
University of Phoenix Antioch, CA
B.A. in Business Management
03/2021
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Contact this candidate