A skilled retail experience in Administration/customer service and a highly diversified skill set, along with strong negotiation skills, and a resourcefulness all resulting from years of operating in an entrepreneurial environment. 3years of experience in SM Fairview as cashier in Departmental Store. 6years of experience Lulu Hypermarket as customer service cum cashier 1year of experience Lulu Hypermarket as Secretary of the General Manager 1year of experience in United Furniture as Admin cum Cashier. United Furniture May 2021—Present

Admin cum cashier

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Operating scanners, scales, cash registers, and other electronics.

Answering internal and external calls.

Balancing the cash register and generating reports for credit and debit sales.

Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.

Processing refunds and exchanges, resolving complaints.

Bagging or wrapping purchases to ensure safe transport.

Following all store procedures regarding coupons, gift cards etc.

Maintaining a clean workspace.

Lulu Hypermarket (September 2019 – May 2021)

Secretary of the General Manager

Maintaining cleanliness of the office.

Answering incoming and outgoing calls and redirect them when necessary

Manage the daily/weekly/monthly agenda and arranging new meetings. And take note of the important details during meetings.

Prepare and disseminate correspondence, memos, and forms.

Keep in touch with the GM meeting schedule and provides the documents needed during meeting

Provide the needs of Staff and department manager and supervisor.

File and update each Staff Records and other documents of shop (hard & soft copy)

Receiving and sending emails if needed

Making Action Plan after the meeting.

Sending Monthly reports by the end of the month and all the staff details by each section

(incoming and outgoing staff, on leave staff, transferred staff & resigned staff). CAREER

HIGHLIGHTS

WORK

EXPERIENCE

EMAIL: ad0sk9@r.postjobfree.com

Phone: 056-******* / 055-*******

Deira Dubai

Lulu Hypermarket (March 2014 – September 2019)

Customer service cum Cashier

● Manage large amounts of incoming phone calls

● Generate sales leads

● Identify and assess customers’ needs to achieve satisfaction

● Build sustainable relationships and trust with customer accounts through open and interactive communication

● Provide accurate, valid, and complete information by using the right methods/tools

● Meet personal/customer service team sales targets and call handling quotas

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow-up to ensure resolution

● Keep records of customer interactions, process customer accounts and file documents

● Follow communication procedures, guidelines, and policies

● Take the extra mile to engage customers

1

SM Fairview Department store (May2010-March2013)

Cashier

● Process sales transactions

● Accept payment and return change when required by the payment method

● Maintain adequate changed denominations in the cash drawer and request additional change

● Answering customer questions about products or services

● Reconcile cash drawers and sales receipts

● Report issues with equipment

● Handle customer complains

● Maintain clean and tidy check out area

● Scan and bag items accurately and efficiently

COLLEGE

Eastern Institute of Computer Technology

Course: Computer Information Technology June 2008 to March2010 SECONDARY

Estefania Montemayor National High School June 2004 to April 2008 ELEMENTARY

Dumarao Central School June 1998 to March 2004

Operating System: Windows

Languages (computer): MIS, MS Office Excel, MS Word, Power Point, Typing, Java, Adobe Photoshop

Nationality: Filipino

Religion: Roman Catholic

Date of Birth: March 20,1992

Gender: Female

Languages: English, Tagalog

Visit Status: Employment Visa

I hereby declare that the details of the information given above are true and correct to the best of my knowledge.

RIALYN C. PRADO

TECHNICAL

SKILLS

PERSONAL

INFORMATION

EDUCATIONAL

BACKGROUND

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