CARMENCITA V. DIAZ
*******@*****.***
High powered, driven and resourceful administrative professional bringing years of experience in fast paced office environment. Manages high-volume workloads and complex functions that require multi-tasking abilities. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational and communication skills.
PROFESSIONAL EXPERIENCE
PROFESSIONAL BUSINESS SERVICES INC, SF, CA – March 2023 to Present SENIOR OPERATIONS ADMINISTRATOR/OFFICE MANAGER
• Develop and maintain management reports using various Microsoft Office applications.
• Prepare reports, presentations, or other items as may be required to support management and staff.
• Process purchase orders, invoices, and payments.
• Analyze data and prepare management monthly reports for budget purposes.
• Process all facility records, payroll, and other reports between the field location and corporate office.
• Provide other administrative tasks including answering phones, screening calls, and maintaining filing systems.
• Manage team members and hold them accountable to their responsibilities.
• Support Corporate HR Department with new employees or relocations (ID badges, placement). DELTA AIR LINES, SF, CA – October 2022 to Present
AIRPORT CUSTOMER SERVICE TICKET COUNTER/GATE AGENT
• Guide and assist customers with ticketing and baggage check-in.
• Assist customers with seat/cabin availability, gate announcements for boarding, manage flight status.
• Operate jet ways to position prior to aircraft departure/arrival.
• Opening, closing and securing aircraft doors.
RONVILLE ENTERPRISES, MANILA, PHILIPPINES – September 2019 to August 2022 PERSONAL/ADMINISTRATIVE ASSISTANT
• Scheduled and coordinated appointments, video calls and meetings.
• Processed purchase orders and payment of invoices.
• Responsible for various household functions such as bank transactions, home operations, etc.
• Run errands as requested/needed.
BEACON HILL STAFFING/THE BLACKSTONE GROUP, NY (Temp Assignment) - January to May 2019 EXECUTIVE ASSISTANT
• Direct executive administrative support to C level executives.
• Calendar management tasks including coordination of meetings, conference room bookings and video call set up.
• Managed travel and accommodation arrangements with detailed itineraries.
• Processed expense report in Concur.
ARGO GROUP, NY - November 2011 to November 2016
OFFICE MANAGER/EXECUTIVE ASSISTANT
• Provided executive level support to Senior Vice President/Chief Actuary, Chief Human Resources Officer, Senior Vice President Investment Relations including visiting CEO and CFO.
• Managed extensive international and domestic travel including flight and hotel accommodations.
• Organized conference calls and company events including meal preparations.
• Coordinated senior executives’ performance and appraisal reviews including team organizational charts.
• Handled on-boarding documents, welcome packets, office tours and business cards for new employees.
• Processed expense reports and payment of various invoices.
• Performed investor-relations functions including press release announcements, meeting agendas, generated briefing books and investor profiles for conferences.
• Supervised office and administrative staff.
CARMENCITA V. DIAZ
*******@*****.***
PROFESSIONAL EXPERIENCE
NYU LANGONE MEDICAL CENTER, NY (Temp Assignment) - August to October 2011 EXECUTIVE ASSISTANT
• Managed administrative support to the CMI.
• Handled calendar management.
• Organized office supplies.
CHARTIS INSURANCE/TRAVEL GUARD, NJ (Temp Assignment) - May to July 2011 EXECUTIVE ASSISTANT, ADMINISTRATION AND LEGAL DEPARTMENT
• Provided administrative support to the General Counsel and Director of Administration.
• Answered and directed telephone inquiries.
• Handled various administrative tasks including compiling and analyzing data. GUARDIAN LIFE INSURANCE CO, NY - May 2008 to July 2009 EXECUTIVE ASSISTANT, INDIVIDUAL PRODUCTS DISTRIBUTION
• Provided administrative support to Senior Executive Vice President in Individual Products Distribution.
• Coordinated extensive calendar appointments, meetings and conference calls.
• Performed a variety of highly confidential administrative support functions.
• Coordinated domestic and international travel arrangements with hotel and ground transportation.
• Processed expense reports.
PRISMA CAPITAL PARTNERS, NJ - March 2007 to April 2008 EXECUTIVE ASSISTANT, MARKETING DEPARTMENT
• Provided administrative support to Managing Director in Marketing Group and two other direct reports.
• Created and edited presentation materials for offsite/internal client meetings.
• Scheduled daily appointments, meetings and conference calls.
• Made travel arrangements including flight, hotel and itinerary preparation. LAZARD ASSET MANAGEMENT, NY - January 1998 to February 2007 EXECUTIVE ASSISTANT, CORPORATE MARKETING
• Provided day-to-day support to Director of Corporate Marketing and three Vice Presidents within the group.
• Managed appointment calendars and logistics for executive team meetings, clients and consultants’ visits.
• Processed travel and entertainment expense reports, handled conference registrations.
• Assisted in event planning and offsite conferences including travel logistics of senior executives both domestic/international flights.
• Answered multi-line phone system, maintained office supplies and handled office equipment repairs. SKILLS
Microsoft Word, Excel, PowerPoint, Outlook, Lotus Notes, Concur Expense, People Soft, Google Workspace, Google Calendar EDUCATION
Siena College/Manila, Philippines: Bachelor of Science in Business Administration Major in Management (cum laude)