Rachel B. Balbago

*** ********* *****

Raleigh,NC 27610 ad0sis@r.postjobfree.com

508-***-****

OBJECTIVE: To work in a fast-paced environment in which I can utilize my persuasive leadership and impeccable follow-through skills to best exceed the goals and expectations set by upper level management.

EMPLOYMENT BACKGROUND:

MAY 2018 – PRESENT – CLERK PSE SSDA ( Window Clerk ) UNITED STATES POSTAL SERVICES

(USPS), NEWTONVILLE, MA

Represent the federal government as a Clerk PSE. Working as a non-career federal employee by adhering and following all federal government policies and procedures. JANUARY 2018- FEBRUARY 4,2018 – CITY CARRIER ASSISTANT, UNITED STATES POSTAL SERVICES (USPS), NEWTONVILLE, MA

Represent USPS as a city carrier assistant.

OCTOBER 2015 – MARCH 2018 – AMBASSADOR – FULFILLMENT REPRESENTATIVE, AMAZON, STOUGHTON, MA

Responsible to warehouse job performances as an AMBASSADOR (swing shift – 10pm – 2am ) training newly hired employees by adhering all rules and regulations of AMAZON . NOVEMBER 2017- JANUARY 2018- INTERNET MANAGER, COLONIAL CADILLAC, WOBURN, MA

Managed the business development center of Colonial Cadillac in a very professional manner with exceptional customer service rendered in each customer by adhering the BEST DEAL possible in a timely fashion way.

NOVEMBER 2015 – NOVEMBER 2016- INTERNET MANAGER, CHRYSLER JEEP DODGE,NORWOOD, MA

Managed the internet department with exceptional customer service and offering essential tools by providing sense of urgency by adhering customer needs on their preliminary car buying process.

JUNE 2013 - DECEMBER 2014 - CUSTOMER REPRESENTATIVE, MASSDOT REGISTRY OF MOTOR VEHICLES, BRAINTREE, MA. Representing the state of Massachusetts - Registry of Motor Vehicles as a customer service representative by serving the public through issuance of Mass ID, Mass License and Registering of vehicle after collecting proper documents from the public required by state laws and policies approved.

APRIL 2013 – DECEMBER 2014- PUBLIC SAFETY OFFICER ( PART TIME ), MASS CONVENTION CENTER AUTHORITY, BOSTON, MA.

Providing excellent customer service to the public and securing the Mass Convention Center Authorities state policies and procedures by monitoring safety and proper surveillance of the entire premises in a required designated area to work especially in an certain event being held. AUGUST 2012 – NOVEMBER 2012 – LOYALTY LEASING MANAGER, MERCEDES BENZ OF WESTWOOD, WESTWOOD, MA.

Managed Auto Alert in a timely fashioned way by establishing great rapport to loyalty Mercedes Benz' client regarding with their investment lease or financed automobile with proper enhanced skills and procedures based on valuable incentives or programs in a professional way with all desirable means of communication via email, phone call, personal letter, advertising, etc… Used CRM and J.D. software as a tool to use that increased profit margin of the dealership. MARCH 2012 – AUGUST 2012 – CLIENT RELATIONS SPECIALIST,LEXUS OF WATERTOWN, WATERTOWN, MA.

Responsible in assisting client inquiry regarding the specific vehicle of choice via phone or internet to maximize the floor of traffic and set appointment in a professional way. APRIL 2011 MARCH 2012 - CLIENT CARE SPECIALIST, HERB CHAMBERS HONDA IN BOSTON, BOSTON, MA.

Internet Sales increasing floor of traffic by responding to buzztrak leads in a timely fashion way by Herb Chambers policy calling customers and setting appointments and if possible sell the car. Follow up unsold floor traffic as well. Well versed and professional with the helpful software CRM and J.D. that promoted the increase of prolonged traffic that increased growth in sales where I was recognized in the Herb Chambers companies amongst 51 dealerships. Awarded MVP in the whole Herb Chambers Companies November 2011 and January 2012. DECEMBER 2009 – APRIL 2011 CLIENT CARE SPECIALIST, GALLERY GROUP NORWOOD, MA.

Responsible for increasing floor traffic BMW, Volkswagen and Mazda dealerships by scheduling appointments via:

> Outbound phone calls

> Inbound phone calls

> Internet leads

> Unsold showroom traffic

MAY 2008 – OCTOBER 2009 ASSISTANT CONDUCTOR, MBCR SOUTH STATION BOSTON, MA.

Responsible for loading and unloading of passengers by following the rules of the railroad safety must be implicated by proper surveillance of day to day scheduled designated job for the day.

OCTOBER 2005 – MAY 2008 CUSTOMER SERVICE REPRESENTATIVE,HARBOR ONE CREDIT UNION BROCKTON, MA.

Upselling Harbor One banking products via customer service representative ensuring that all branch goals are met and exceeded. Following through banking errors by adhering to Harbor One strict banking policies.

JULY 2004- SEPTEMBER 2005 REPAIR MANAGER, KAY JEWELERS SOUTHSHORE PLAZA BRAINTREE,MA

Managed timely repair of customer's jewelry to ensure a customer satisfaction index of 95%. Assisted in the selling of KAY jeweler's products, marketing strategy and nightly deposit. JUNE 2002- JULY 2004 ASSISTANT MANAGER, WENDY'S INTERNATIONAL- MASS AVE. BOSTON,MA.

Managed Wendy's franchised restaurants.

Ensured that all policies and procedures were maintained while serving all customers. Managed employees schedule, day to day training and daily profit analysis. EDUCATION:

1983-1987 HIGH SCHOOL IMMACULATE CONCEPTION COLLEGE PHILS. 1987- 1992 CENTRO ESCOLAR UNIV. PHILS. B.S. NURSING 2005-2006 MASSAGE THERAPY CAREER EDUCATION INSTITUTE 2012 PRE-NURSING ROXBURY COMMUNITY COLLEGE

QUALIFICATION SKILLS:

I am a professional and a team player with great work ethic based on all my job Performances and awards received. I have taken professional courses in upselling, conflict management and valuing diversity. I am very excited about the opportunity to join your organization and utilize my skills to quickly contribute to the growth of your organization.

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