Customer Service Information Technology
Resume:
Justin Jordan
Manitou Springs, CO ***** • 719-***-****
Analytical and multifaceted professional with diverse experience in administrative support, shipping and receiving functions, production support, food and nutrition management, customer service, and team leadership.
QUALIFICATIONS SUMMARY
Shipping, Receiving, & Production
Shipping & Receiving Operations
Packaging & Manufacturing Support
Inventory & Stock Control
Production Planning & Coordination
General Administration
Records Management
Customer Service
Data Management and Analysis
Organizational Support
Food & Nutrition Supervision
Menu Planning & Development
Food Safety & Sanitation
Nutritional Analysis
Staff Training & Supervision
EDUCATION
Associate of Arts (AA) in information Technology (ongoing)
Phoenix of University, Phoenix, AZ
CERTIFICATIONS
ServSafe Certification - TIPS Certification
How to Supervise People, Training Program
PROFESSIONAL EXPERIENCE
Centura Health - Colorado Springs, CO (Feb 2019 to Oct 2023)
PRN Nutrition Lead
Maintain efficient scheduling, streamline payroll processes, and execute impactful LTO programs to enhance overall team productivity. Initiated comprehensive POS programming overhaul to ensure precision in transactions/customer service.
Implemented HACCP logs, optimized product ordering, and revolutionized inventory management that reduced significant operational costs.
Elevated customer satisfaction through personalized service and meticulous attention to detail.
Drove engaging promotions, creating enticing atmosphere within coffee shop and enhancing foot traffic substantially.
King Soopers – Denver, CO (Aug 2016 to Feb 2017)
Chef
Maintained pristine and organized food environment to improve availability of all products for customers. Provided effective support to customers and clerks in food prep to address inquiries and confirm stocked products at all times.
Promoted customer-friendly culture, boosting customer retention.
Endorsed products through captivating seasonal displays and specialized promotions.
Sodexo, Denver, CO (Feb 2008 to Aug 2016)
Food & Nutrition Supervisor
Built and executed innovative strategies with a focus on accelerating customer engagement and revenue. Curated dishes, contributing to positive patient experience to enhance reputation of hospital’s culinary offerings.
Spearheaded the management team after a significant expansion of retail outlets in hospital, orchestrating seamless operations within coffee shop.
Cultivated a steady flow of satisfied customers, resulting in a remarkable 25% increase in sales per quarter.
Achieved optimum approval rating for management abilities and customer service, showcasing exceptional leadership skills.
Designed an acclaimed menu for lounge in labor and delivery, garnering high recognition for creativity and culinary expertise.
ADDITIONAL EXPERIENCE
Bartender/DJ for Charlie's Denver
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