Business Analyst Supply Chain
Resume:
Shak Nasir
ad0si9@r.postjobfree.com
PROFESSIONAL SUMMARY
● Ten years of experience as Product Owner and Business Analyst in the Supply Chain, Reporting
& Analytics, Utilities, Health, Finance, Banking and Retail industries with firm grasp of Product Management, Business Process Modeling, Business System Analysis and Front end designing.
● Proven track record of on premises to cloud transition of applications and data.
● Widespread experience and understanding of Software Development Life Cycle (SDLC) models especially Agile methodology and Extreme programming.
● Strong grasp of the Agile ceremonies including Daily Standups, Sprints, Sprint Planning and Sprint Retrospective.
● Mastered the art of producing key documents including business requirements, master story list, detailed user stories and design documents.
● Extensive experience in facilitating project planning sessions with project managers, business analysts and team members.
● Experienced with Requirement gathering, Use Case Requirements and GAP analysis.
● Proficient with the full life cycle development using JIRA, Microsoft Visio and Excel.
● Highly skilled at creating UI Mockups for front end designing.
● Excellent skills in forming and facilitating Joint Application Development (JAD) sessions.
● Extensive experience in developing Software Requirements Specification Documents, Business Requirement Documents, and Project Change request forms using MS-Office, MS project, and Visio.
● Strong experience preparing RTM (Requirements Traceability Matrix) and requirement analysis
& design.
● Experienced in analysis and documenting both business processes “As-is and To-Be”.
● Skilled in managing relationships and communication with the business owners, stakeholders and software developers.
● Mastered the art of creating work flow charts, business process diagrams, data flow diagrams and writing user stories.
● Experienced in supporting Testing during Systems Testing and User Acceptance Testing (UAT).
● Skilled at risk, compliance and validation strategies.
● Vast experience in coordinating, scheduling and prioritizing group activities to ensure plans are consistent with project and company objectives.
● Excellent analytic, communication, management and leadership abilities. EDUCATION
● Bachelors in Science, Bahria University Class of 2012. PROFESSIONAL AFFILIATIONS and TRAININGS
● Certified Scrum Master Product Owner (CSPO-Scrum Alliance) 1
Shak Nasir
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● Central Ohio Agile Association (COAA)
● Central Ohio Quality Assurance Association (COQAA)
● Completed Agile Training with Agile Coaches from Lithespeed
● Completed Business Analysis Fundamentals Training TECHNICAL SKILLS
Methodologies Agile, Extreme programming, Scrum, Waterfall Requirements Management TFS, JIRA and Confluence, Microsoft Word, Excel, PowerPoint Design Tools Microsoft Visio, Balsamiq
Environment Flutter, Kony, Oracle, Java, MS SQL, Cognos, Informatica Operating System iOS, Andriod, Windows 11, Windows 10, Windows 7, Mac OS X, UNIX and Linux PROFESSIONAL EXPERIENCE
American Electric Power, Columbus OH July 2022 - Present Product Owner/Business Analyst (Supply Chain, Procurement & Fleet Operations- SCPFO ) Project: Reporting and Analytics for Enterprise Contract Administration Enterprise Contract Administration (ECA) is a brand new application built from the ground up for AEP to manage Enterprise wide Contracts, Supply Chain, Procurement, Purchase Requests, Purchase Orders and other legal, financial and other agreement documents under one application totaling $3 billion with external vendors and contractors.
ACCOMPLISHMENTS
● Created comprehensive system documentation, administered system settings, and conducted system UAT testing.
● Provided primary user support and served as an administrator for business partners, ensuring accurate business requirements, documentation, enhancements, and system implementation.
● Played a key role in ensuring proper functionality, data accuracy, and results
● Successfully defined system settings to maintain accurate system performance and resolved issues through collaboration with IT.
● Reviewed, coordinated, and modified system parameters, improvements, and enhancements.
● Effectively addressed daily work tickets for the Master Data team, including resolving invoice-related issues.
● Implemented consistent processes and resolutions for daily work tickets while adhering to service level agreements (SLA).
● Actively participated in User Acceptance Testing (UAT) and troubleshooting of various systems.
● Provided coordination and assistance to business partners, including interpreting requirements, troubleshooting, and system definition.
● Demonstrated keen attention to detail and the ability to make connections between multiple topics. 2
Shak Nasir
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● Proficiently investigated and problem-solved to identify the root cause of certain problems, enhancing overall system efficiency and stability.
Ally Bank, Charlotte NC October 2021- June 2022
Product Owner (Deposits)
Project: Early Direct Deposit (EDD)
Early Direct Deposit (EDD) is a checking account feature that provides access for customers to their paychecks upto two days early. This is a free feature offered to all Ally bank customers with a checking account. EDD allows customers to have access to their money early which helps bridge the gap when bills are due around paycheck time. EDD helps customers avoid accidentally overdrafting, potential late fees for bills or simply running their account too low before their next paycheck.
Project: CoverDraft
CoverDraft is a fee free safety net which helps customers avoid an overdraft fee by covering transactions upto $250 above their account balance. CoverDraft provides temporary overdraft coverage and eliminates confusion and stress for customers if they accidentally overdraft. CoveDraft is designed to make overdraft protection more inclusive and easier to understand. If customers overdraft their account, CoverDraft kicks in and allows transactions to go through up to the $250 limit. Customers then have up to 2 weeks to bring their account balance back in good standing. This provides an additional layer of security for customers. Project: Spending Buckets
Spending Buckets are a free and fun new way to build better money habits. Similar to digital envelopes, Spending Buckets help customers stash money aside to manage their expenses. This is a free feature offered to all Ally bank customers with a checking account. With this feature, customers can create a bucket for anything they use their checking account. Buckets can be set up for fixed expenses like internet bills and mortgage or variable expenses like grocery or shopping. Customers can indicate how much they need and how often. Once customers receive a deposit, money is automatically moved to the respective bucket(s). Customers can tag merchants or payee to their buckets so that when they spend at that merchant, money is automatically debited from the correct bucket. ACCOMPLISHMENTS
● Partnered with vendors and internal teams to establish project execution plans, determine requirements, assess feasibility and presented to leadership for approvals.
● Closely worked with UX designers to communicate the ask and to build out detailed wireframes of all user flows.
● Worked with content strategists to determine user friendly content needed for the feature, reviewed content with legal team and provided feedback.
● Presented user experience flows during enterprise wide UX critique sessions and gathered feedback. 3
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● Reviewed final assets with senior management for approvals.
● Obtained Legal, Compliance, Risk, Brand and Accessibility (LCRBA) approvals of final assets. Where needed, worked with relevant teams to incorporate LCRBA feedback.
● Parterend with technology and architecture teams to build out tech design of each feature.
● Identified and Facilitated discussion sessions with all impacted teams.
● Reviewed mockups, created use cases and user stories for deposits dev and QA team.
● Lead refinement and sprint planning sessions for deposits team.
● Created and maintained a healthy backlog of refined user stories.
● Participated in daily standups, retrospectives and demo sessions.
● Provided answers for any questions during development and testing. Signed off on all user stories completed.
● Parterend with analytics tagging and reporting teams for KPI gathering and reporting for all new features. JPMorgan Chase Bank, Columbus Ohio December 2019- October 2021 Product Owner (Legal)
Project: Ask OTS
Ask OTS is a one stop Inquiry management application allowing any of the 250,000 Chase employees globally to obtain a legal document for their day to day business functions. On the Ask OTS applications, employees can request many legal documents including Power of Attorney (POA), Incumbency Certificates (IC), Secretary’s Certificate (SC), Bank History, KYC and other legal documents. Ask OTS has streamlined the process to obtain a legal document for employees with a turnaround time of less than one hour for more than 90% of requests submitted since going live.
ACCOMPLISHMENTS
● Partnered with Legal Operations business leadership to take point on strategic business case development, product execution, delivery and seamless organizational integration.
● Using strong communication skills and understanding of the bigger picture, acted as a liaison between the technology and business teams.
● Lead discovery and framing sessions with technology and business teams to gather, document and refine requirements.
● Created master requirements document and gathered approval from global team leads.
● Translated the requirements into well defined user stories in Gerkin and non-Gerkin format according to the technology team demands.
● Lead weekly sprint planning meetings to update, refine and estimate user stories.
● Facilitated weekly user forum sessions to gather feedback on upcoming features to be developed.
● Translated the user feedback into well thought out user stories for the technology team to consume and develop. Created, maintained and refined user story backlog on JIRA. 4
Shak Nasir
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● Prioritized user stories to be developed according to the business priority to deliver maximum functionality and return on investment.
● Responsible to test and accept each user story after each sprint to ensure all the acceptance criteria were completed.
● Worked closely with user experience designer to communicate requirements, create mockups and prototypes.
● Conducted AB testing using working prototypes to gauge user interaction, user experience and gather user feedback.
● Responsible for scheduling and facilitating release to production dates and communicating with all the global team leads.
● Created UAT test plan, test cases and preformed all UAT testing before each release.
● Organized and lead UAT sessions with multiple end users globally to acquire UAT signoff.
● Documented all UAT findings, enhanced functionality based on the UAT findings and provided UAT signoff to technology team.
● Scheduled and led all release activities to validate all functionality working as expected after each release.
● Worked closely with Legal Data Warehouse (LDW) team and business team to gather and document all reporting requirements. Translated reporting requirements into user stories.
● Provided UAT signoff to Legal Data Warehouse (LDW) team for Ask OTS reporting before each release.
● Facilitated and led working sessions with e-document generation vendor-HotDocs and e-signature vendor OneSpan sign for all legal instruments that needed e-document and e-signature.
● Provided weekly updates to business stakeholder and created weekly report for legal operations business team.
Huntington Bank, Columbus Ohio December 2018- December 2019 Senior Business Analyst
Project: Money Scout (Mobile App)
Huntington is the first bank in USA to introduce Money Scout feature for their customer using Personetics as their third party vendor. Money Scout takes the thinking out of savings. A checking account is analyzed and based on the customer spending habits money is moved from the customers’ checking account to their savings account. We are working with a vendor to provide this feature for our customers. Environment: Windows 10, iOS, Android, Salesforce, Flutter, FUSE ACCOMPLISHMENTS
● Worked on preparing Mobile scope document and allotted tasks to Mobile developers and QA team.
● Gathered scope estimates from developers, testers and cross-impacted teams.
● Conducted daily Mobile team standup with on shore and off shore Developers, testers, product owners and project managers.
● Actively involved in working with Project Manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
● Worked on TFS for preparing stories and creating sprint backlog.
● Conducted Business Process Analysis to understand, define and document the requirements.
● Prepared Use Cases, User Stories and Test Cases as per the business ask to add the most value. 5
Shak Nasir
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● Worked extensively with developers to ensure that they had complete understanding of the functionalities expected of the software.
● Managed and documented the provision of any further information provided to the developers to ensure the original business goals were maintained.
● Prioritized stories based on highest value to the business and velocity of release to consumer.
● Assisted Project Manager in preparing Burn down Charts and allocating the stories to developers during sprints.
● Worked with SMEs in understanding the requirements and validating prepared business requirements document.
Project: Huntington OMNI Agile Transformation Journey In order to compete with the advancements in technology and to release the highest value features to customers’ with higher velocity, Huntington decided to transform from Waterfall method to Agile/Hybrid SDLC. Huntington bank hired Agile Coaches (vendor-Lithespeed). As part of this Agile transformation everyone on the OAO-R App team was trained, including the Product Owners and Business Stakeholders. Being a part of this team I was one of the first business analysts to receive this training. Enrollment Scrum team:
The first team to be created under the Huntington OMNI Agile Transformation Journey was the Enrollment team. Our goal was to increase customer online banking and mobile banking enrollment and usage. As an Agile Business Analyst I helped our Scrum teams’ Product owner, Product Execution Manager and Experience owner understand the principals of Agile and all the different Scrum Ceremonies.
● Assisted Product Owner to identify and write the Epic or Problem statement we needed to solve for.
● Helped to write Epics and created road map for the next three months.
● Worked with Scrum team including Business Stakeholders to breakdown the Epics into different manageable features.
● Helped Product Owner and Scrum Master to prioritize features according to Highest Return on Investment and Velocity to market.
● Created User Stories in TFS according to the highest priority features.
● Worked with Scrum team to assign Story Points to the User Stories.
● Helped with Impact Assessment and creating the Kanban Board.
● Created backlog and helped team to refine back log two sprints ahead.
● Assisted Scrum Master, Product owner and Scrum team with back log refinement and Sprint planning.
● With two week sprints, helped make sure development and Testing was on track, helped with testing as needed.
● Participated in Daily Standups with Enrollment Scrum Team.
● Worked with UX team to create Wireframes, Mockups and Content matrix.
● Assisted with implementing the take-aways from Sprint Retrospectives. Project: Online Account Opening Responsive (OAO-R) Online Account Opening (OAO-R) is an application developed by the digital team to help facilitate the online account opening process for customers across all platforms including mobile, tablet and desktop. OAO-R provides the experience of customers applying in a bank without having to leave home. From the OAO-R application 6
Shak Nasir
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customers can apply for all types of accounts including, Checking accounts, Savings Accounts, Credit Cards, and Money Market Accounts.
Environment: MS SQL 2014, Team Foundation Server 2014, MS SharePoint, MS Office Suite, MS Visio. ACCOMPLISHMENTS
● Executed end-to-end steps of agile software development lifecycle (SDLC) – gathering business requirements, writing user stories, analysis, solution design, documentation, development, delivery and post deployment support for every sprint.
● Collaborated with Quality Assurance/ Control (QA, QC) team on writing and executing test plans (use cases, test cases) for every release to maintain high quality of deliverables.
● Proposed application enhancements to business to fix recurring UI issues on the application, demonstrating them via mockups.
● Developed & reviewed business process models representing complex processes, involved interactions among various systems/data sources.
● Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
● Prepared and shared approval documentation to leadership and the business. Community Choice Financial, INC (CCFI), Dublin Ohio October 2016- October 2018 Business Analyst
Since 2011 Community Choice Financial, Inc. located in Dublin Ohio is one of the fastest growing lending company in the country for an array of subsidiaries that provide financial services primarily to under-served consumers. CCFI offers a variety of loans at over 500 locations nationwide and 29 states online. Project: Service Star
Service Star is a comprehensive end to end business process CRM which is the backbone of business survival. It manages the entire life cycle of every customer from initial lead phase to account maintenance phase. Service Star is web based application developed by CCFI to acquire, manage, and track new leads. This application caters 500 offices, 10,000 users processing over 100 million transactions annually. Service Star functionality include leads management, pipeline management, credit rating management, communication management, reports management, compliance management, account verification and multi factor authentication (MFA). Service Star is an ongoing project under Agile SDLC which goes through periodical enhancements. Service Star has a large build team which works on the development in sync with 12 plus interface teams Environment: ASP.NET, MS SQL 2014, Team Foundation Server 2014, Java Script, MS SharePoint, MS Office Suite, iRise.
ACCOMPLISHMENTS
● Scheduled and Lead requirement gathering sessions with business stakeholders.
● Created requirements documents, visual business process flows, and UI Mockups using Microsoft Word and MS Visio.
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Shak Nasir
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● Successfully identified, recommended best practices in requirement management.
● Scheduled and conducted JAD sessions with SME’s to gather requirements.
● Used TFS to create and manage Product Backlog Items.
● Designed reports and documented report calculations.
● Conducted requirement walkthrough for development and testing teams.
● Tested process of Batch Uploading client data and logged defects into TFS.
● Prepared Use Cases, User Stories and Test Cases as per the user requirements documentation and developed detailed work plans, schedules, project estimates, resource plans and status reports.
● Documented the functional, non-functional, security and technical business rules. Incorporated the business rules into detailed User Stories and obtained sign off from business.
● Prepared and shared approval documentation to leadership and the business.
● Managed planning to execution of the key Compliance and Federal Consent order projects such as enhancement of the Enterprise Wide AML and Compliance Risk Assessments (including the OFAC/Sanctions Risk Assessments).
● Defined opportunities to utilize metrics to quantify AML risk across various products in collaboration with the National Compliance Metrics teams.
● Demonstrated leadership skills and ability to engage with all management levels of National Compliance Risk Management, Risk System & Technology as well as the business during all phases of the projects.
● Delivered results to the senior management and led/engaged compliance advisory members in discussion regarding business impact and plans to address areas of concern.
● Demonstrated strong risk and issue identification and creative practical problem solving techniques. Project: CashCentral
Cash Central is the website used by CCFI for their online Users in 29 states. Users can create an account and manage details including, updating their information, viewing their loan agreements, setting up payment plans, make payments and request new loans.
● Analyzed existing systems and understood new needs of the business/audience.
● Conducted research on usability and customer experience.
● Gathered requirements and segregated them into functional and non-functional categories.
● Presented solutions, ideas and recommendations that serve the requirements.
● Documented the discussions, concepts and the finalized scope.
● Created designs that align with the user needs.
● Prepared flow charts, activity diagram, and use case diagrams.
● Contributed to the development of the screens.
● Created UI mockups for front end designs.
● Conducted testing to validate that the developed functionality is in accordance with the scope.
● Continuously researched to understand audience needs better and improve the existing systems. Environment: CSS, JavaScript, MS SQL 2014, Team Foundation Server 2014, MS SharePoint, MS Office Suite, iRise. Coshocton Regional Medical Center Business Annex October 2014 to August 2016 Business Analyst
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Shak Nasir
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For more than 100 years Coshocton Regional Medical Center Business Annex has provided healthcare support to the North East Ohio region including five counties. The business Annex has been the mainstay of providing business solutions to the medical center helping it to grow and meet the demands of the 21st century. Project: Health Information Exchange (HIE)
Health Information Exchange (HIE) included development of secure web portal that allows authorized Coshocton Medical Center providers secure and easy access to patient's electronic health record. The HI-Exchange web portal features EMR functions and Integrated Clinical Decision Support tools for better care management. The patient's health care plan and medical history were tracked by Viewer application and Electronic health records. Online access to mobile patient records was available via Viewer/EHR system. The project involved developing Health Care Cost Containment System and automated inter-operable web application. ACCOMPLISHMENTS
● Worked with key project stakeholders and business partners to plan and convey business vision for capital projects.
● Distilled differing messages and needs of business and IT partners into a single and steady vision with thorough documentation utilizing standard business artifacts.
● Supported short and long-term operational/key business activities through analysis.
● Developed and implemented effective/strategic business solutions through research and analysis of data and business processes.
● Coordinated with Project Manager, Designers, Software Development Team and Testing Team to enable successful projects by meeting and delivering on agreed up timelines.
● Consulted with clients to define technical solutions that met business requirements.
● Produced and maintained Requirement Traceability Matrix to uniquely trace identified business requirements to general design to testing as proof that requirements requested had been developed into a solution.
● Created User stories in MS Word and MS PowerPoint for good visualization of the intranet application.
● Interacted directly with clients through calls and face-to-face meetings to finalize designs for new requirements for every sprint release.
● Performed analysis, review and estimation of client requests, reviewing system requirements and client documentation.
● Prepared Functional Specification Documents (FSDs), Screen Mockups and UML Use Cases.
● Worked on translating business requirements into functional specifications.
● Utilized Agile methodology to develop procedures and create a Business Requirement Document.
● Helped with test case preparations, defect management and resolved defects.
● Wrote requirements to meet Department of Justice ADA standards.
● Extensive knowledge of Medicare/Medicaid insurance standards. Environment: HP Quality Centre, RUP, UML, HIPAA, SharePoint, EDI, MS Office, MS Project, SQL, MS Visio. AZA INC November 2012 to October 2014
Requirements and Documents Analyst
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Shak Nasir
ad0si9@r.postjobfree.com
AZA INC is a retail management company since 1998 located in Columbus Ohio. It has a presence and practices throughout central Ohio. AZA INC has five retail locations servicing the greater Columbus area. Project: Retail One
Retail one is a locally hosted windows based solutions used as a point of sale system for the front end with modules such as customer management, vendor management, inventory management, loyalty program management, asset and liability management, employee and payroll management, payment processing and compliance management. Retail One supports 300 degrees to improve the efficient of the operation and add value to the bottom line of the company.
Environment: C#.NET, SQL Server 2012, SSRS, TFS (Team Foundation Server), MTM (Microsoft Test Manager), MS Visio, MS Project.
ACCOMPLISHMENTS
● Schedule and document JAD sessions, working closely with business owners, users and members of the development tem.
● Responsible for defining the user stories, acceptance criteria and breaking down the story with specific detailed requirements for the development team.
● Manage requirements in TFS
● Schedule, Lead and document requirements gather sessions with business stakeholders.
● Provide status updates to leadership and the business.
● Documented the functional, non-functional, security and technical business rules. Incorporated the business rules into detailed User Stories and obtained sign off from business.
● Participate as a business stakeholder during User Acceptance Testing and document defects.
● Maintain status defects and meet with development regularly to resolve.
● Created maintained and updated business requirements document at every step, created visual process flows and UI Mockups using MS Visio.
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