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Administrative Assistant Customer Service

Location:
Palmdale, CA
Posted:
November 01, 2023

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Resume:

Scharlotte Autry

Administrative Assistant

Los Angeles, CA 90020

ad0si0@r.postjobfree.com

661-***-****

Full time Administrative Assistant

Willing to relocate to: Los Angeles, CA - Bakersfield, CA - Woodland Hills, CA Authorized to work in the US for any employer

Work Experience

Overnight Grocery Associate/fulfillment specialist

Amazon - Los Angeles, CA/Santa Clarita,CA

November 2020 to Present

Restock shelves, receive, stock and replenish product Identify and communicate any barriers to complete my assigned task to on duty management Use systems to scan, process and count inventory

Deliver exceptional customer service

Operate Point -of-Sale system

Keep storage locations organized and clean

Air Planning Advisor

Viking Cruises - Woodland Hills, CA

November 2019 to July 2020

Call center take calls from passengers, travel agents to make airline itinerary using in house travel booking system based on contracted rates.

Continues knowledge of all travel updates for travelers Make any necessary schedule changes based on airline modifications Collect and process payments for airline travel

Provide continuous exemplary customer service for all internal and external customers Bank Teller

Citibank - Los Angeles, CA

December 2018 to October 2019

Process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services, that meet the customers needs. Process loan referrals

Process money orders.cashier checks. Credit card, home equity. Line, mortgage payments Perform account analysis

Print out bank statements and account activity for clients Utilize Microsoft Outlook, Word and Excel

Process check order request

Process debit card order request

Data entry

Cash handling & customer service management experience Post & Log ATM & mail deposits

Maintain drawer cash levels

Sales Associate/customer service

Macy's - Sherman Oaks, CA

June 2018 to March 2019

Process credit card applications, Assist with processing online orders, fulfillment completion daily on same day pick up and shipping of online customers orders. Opening and closing procedures, fitting room attendant, other duties as assigned. Warehouse Sortation Associate

Amazon - El Monte, CA

March 2018 to March 2019

Scan incoming and outgoing packages. Sort delivery packages by shipping address Update all error packages

Use hand held devices

Stands for long periods of time

Lift boxes onto and off conveyors

Prepare log sheets by trucks for delivery

Complete other job duties as assigned

• Trained 8 new team members

• Carried out transactions with drivers

• Handled incoming and outgoing orders

• Loaded/unloaded trucks and boxes

• Operated pallet jacks and racking systems

• Marked and packaged items

Temporary Staff Accountant

Regent Aerospace - Valencia, CA

April 2017 to June 2017

Utilize Quickbooks and Excel to compile data for auditing purposes. Data entry into Quickbooks

Month end journals, use Microsoft Outlook,Word and Excel Verify account payables and receivables

Review fixed assets sub-ledger and make any adjustments as needed Other accounting duties assigned as needed

Business Administrative Training Specialist Assistant Old Navy - Palmdale, CA

November 2015 to April 2017

Train employees on daily business sales, new hire paperwork, weekly mannequin floor changes, closing manager, midday manager, drive sales to meet quota. Cashier experience, fitting room attendant, process all floor go backs. handle all customer inquiries and complaints.

Execute the delivery of the entire list of services Upload weekly payroll

Correct any employee time sheet hours

Assist in weekly employee schedule, upload and send our emails to employees Delivering great customer service

Handles account payable duties

Ensures files are complete and maintained as needed Responsible for providing support to Operations Business Management Financial Systems Specialist

Scaled Composites Mojave, CA

March 2010 - November 2014

Computerized accounting, reviewed accounts payable vouchers and checks for accuracy, intercompany billings, and balance sheet reconciliations.

Set up new program contracts in the accounting system, complete monthly bank reconciliation. Update the accounting system on contract changes. Assisted business managers in program analysis while maintaining accurate financial reports. Compiled and analyzed financial information at month end and year-end to prepare and input general journal entries, reviews general ledger, and financial statements.

Prepared actual versus budget for fixed assets and assisted in completing financial report schedules, investigate billing errors and correct Maintained fixed assets sub ledger, which included additions and disposals, depreciation, and analysis of capital approval requisitions. Prepared regulatory filings. Performed special projects and financial analysis as required The Republic Services Burbank, CA

Staff Accountant

May 2008 - July 2009

Performed monthly SOX compliance testing and report preparation and knowledgeable of general acceptable accounting principles.

Compiled and analyzed financial information at month end and year-end to prepare and input general journal entries, reviews general ledger, and financial statements that assisted in completing financial report schedules. Collected appropriate data and prepared sales tax, franchise fees, property tax returns, city business license, and various other government reports. Reviewed accounts payable vouchers and checks for accuracy, intercompany billings, and balance sheet reconciliations.

Prepared annual Federal Tax worksheets and prepared inter-company account reconciliations to present to upper management on a monthly basis. Enterprise Rent a Car; Santa Clarita, CA

Staff Accountant

January 2006 - May 2008

Completed monthly balance sheet account reconciliations, prepared annual property tax, compiled and analyzed financial information at month end to prepare and input in the general ledger.

Interfaced with internal auditors and provided feedback on departmental goals and expectations.

Completed financial statement and analysis, prepared journal entries, and reviewed monthly travel and entertainment expenses, referral expense, company car reports.

Processed referral commission analysis and payments for dealerships and repair facilities, code and verified invoices for payment approval for daily bank deposits at rental branches. Posted cash receipts to accounts and balanced deposits, entered adjustments, debit and credit memos as required, made recommendations to accounts for write-offs and adjustments. Assisted with the closure of general ledger, petty cash, and overage/shortage reconciliations.

Education

Masters of Arts in Human Resource Management

University of Phoenix - Lancaster, CA

October 2008 to June 2009

Certificate in Human Resources

California State University - Lancaster, CA

August 2007 to June 2009

Skills

• accounting (1 year)

• CostPoint (Less than 1 year)

• Deltek (Less than 1 year)

• Excel (Less than 1 year)

• Human Resources (2 years)

• Human Resources Management (Less than 1 year)

• Microsoft Office (10+ years)

• MS OFFICE (7 years)

• PowerPoint (10+ years)

• Quickbooks (1 year)

• QuickBooks Pro (Less than 1 year)

• training (4 years)

• Word (10+ years)

• Bank Teller

• Cash Handling

• Customer Service

• Cashier Customer Service

• Sales Experience

• English

• Teaching Experience

• Journal Entries

• General Ledger Accounting

• Bank Reconciliation

• General Ledger Reconciliation

• Account Reconciliation

• Office Management

• Accounts Payable

• Account Analysis

• Financial Analysis

• Caregiving

• SOX

Assessments

Customer Focus & Orientation — Completed

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Receptionist — Expert

June 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Attention to Detail — Proficient

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work Style: Reliability — Highly Proficient

November 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Administrative Assistant/Receptionist — Proficient November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Problem Solving — Completed

August 2018

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Completed

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

TECHNICAL AND PROFESSIONAL SKILLS

Microsoft Office Suite Accounting Software Systems Excel CostPoint

Word QuickBooks Pro 2017

PowerPoint Deltek Pro

Human Resources Management Training Organizational Planning and Control



Contact this candidate