Customer Service Representative/ChatBot CSR/Product Support
Resume:
Seana McCoy
Booneville, KY *****
********************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Product Support
Concentrix - Booneville, KY
September 2019 to February 2021
I worked with Turbo tax, I helped customers if they needed help, say they got locked out of their accounts... I would be there to help them get back into their accounts. Or some customers would need help choosing a product for their taxes. So I would help them with that as well. Assistant Manager
Family Dollar - Manchester, KY
June 2017 to April 2019
• I made sure the store was stocked, clean, and made sure everything was looking nice and running smoothly.
• Promoted to Assistant Store Manager
• Supervised team members, staff members and employees
• Managed store operations
• Managed opening and closing store
• Managed nightly register and cash totals
• Acted as customer service representative
• Managed daily reports of transactions
• Recruited and interviewed potential candidates
• Rearranged and detailed store merchandise according to company standards
• Handled all employee scheduling
Key Holder/Sales Associate
Dollar General - Booneville, KY
October 2014 to March 2018
• I made sure I recovered, stocked, and cleaned the store.
• Opened and closed store
• Promoted to Assistant Store Manager
• Customer Service Support
Key Holder/Cashier
Tobacco Shed - Beattyville, KY
July 2014 to February 2015
• Opened and closed store
• Counted drawer's
• Counted safe
• Made deposits
Education
High school diploma
Owsley County High School - Booneville, KY
May 1995 to Present
Skills
• Tax Experience
• Assistant Manager Experience
• Office Management
• Management
• Bookkeeping
• Store Management Experience
• Data Entry
• Commercial Cleaning
• Microsoft Word
• Personal Assistant Experience
• POS
• Cleaning Experience
• Sales
• Microsoft Powerpoint
• Merchandising
• QuickBooks
• Financial Report Writing
• Microsoft Outlook
• Payroll
• Research
• Event Planning
• Recruiting
• Banking
• Typing
• Accounting
• Interviewing
Languages
• English - Fluent
Assessments
Warehouse safety — Completed
November 2022
Using safe practices in a warehouse setting
Full results: Completed
Customer focus & orientation — Completed
May 2023
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• 3-5 year's of CSR and Product support
• Excellent computer and typing skills
Contact this candidate