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Administrative Assistant Customer Service

Location:
Oxon Hill, MD
Posted:
November 01, 2023

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Resume:

Karima Y. Barron

**** **** **** ** ***. ***

Oxon Hill, MD 20745

Cell# 202-***-****

ad0sgt@r.postjobfree.com

PROFESSIONAL SUMMARY

Expanding my career in new opportunities will advance my work skills, while I maintain a good work ethic and strength in boosting the company’s morale.

SKILLS

Exceptional organizational and

interpersonal/communication skills

Excellent computer skills specifically with

experience in Outlook, Word, Access, and

Excel

Typing speed of 65wpm

Work efficiently under pressure

Ability to work in a team environment

Professional Phone etiquette

Proficient in Cisco, Spok, Avaya, and

Amcom phone systems

Ability to handle multiple tasks

concurrently

A team builder

Very flexible

Customer service-oriented

WORK HISTORY

Administrative Assistant, 06/23-Present

Mercy Medical Center-Baltimore, MD

Works closely with the Director of nursing.

Display excellent communication and organizational skills in responding to faculty, students, other hospital staff as well as other community stakeholders.

Solves problems or guides/refers to others as needed. Promotes positive image and reputation of the nursing department. Assists in data collection and report development for the nursing department. Record and file faculty and community meeting meetings. Performs routine office or clerical support.

Answer phones and relays messages for the nursing staff department. Exercises appropriate judgement in carrying out instructions. Performs other related duties as requested

Orders supplies for the department.

Emergency Room Clerical Associate, 07/22-04/23

Cooperman Barnabus Medical Center-Livingston, NJ

Quick Registered Patients.

Assisted Charge Nurse with clerical Issues.

Completed all Discharges.

Inputted Doctor’s Orders.

Handled all incoming and outgoing calls.

Placed Doctor to Doctor calls.

Supervisor of Operator Services, 06/02 to 04/23

University Hospital-Newark, NJ

Supervised a staff of 13 operators.

Responded to all inquiries about University Hospital. Interacted with all levels of management in the hospital. Regularly checked office emails and respond to inquiries promptly. Provided coverage for all operators in the call center. Assisted department administration with the efficient workflow of the office's daily operations. Adhered to the needs of the Manager and other associated staff of Central Access. Maintained and update doctor’s on-call schedules.

Managed office supplies, vendors, organization, and upkeep. Handled the weekly payroll.

Prepared yearly employee evaluations

Promoted departmental organization training.

EDUCATION

Caldwell University (2014 -Present) Caldwell, NJ

Completed 105 credits towards a BA in Criminal Justice REFERENCES

Available upon request



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