Vanessa Iglesias

504-***-**** ad0sgn@r.postjobfree.com Metairie

CAREER OBJECTIVE

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

SKILLS

PC Proficiency Document Control Customer and Client Relations Expense Reporting Multi-Line Telephone Systems Sorting and Labeling Data Inputting Schedule Management Visitor Check-In Reception Desk Management Organization Skills EXPERIENCE

RECEPTIONIST, Metairie

Ricardo Martínez MD PhD, November 2021-Present

SECRETARY, Kenner

Coast Truck Auto Repair, August 2022-June 2023

Managed department schedule by maintaining calendars for department personnel and arranging meetings or travel.

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• Greeted visitors warmly upon arrival at the office; provided friendly customer service.

• Scanned documents into electronic format for storage in databases or other applications.

• Drafted, proofread, and edited confidential correspondence and documents.

• Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.

• Greeted patients immediately upon arrival, providing excellent customer service.

• Scanned and documented new patient information in electronic health records for registration purposes.

• Recorded patient and insurance payments, maintaining accurate financial records.

• Maintained confidentiality of patient information according to HIPAA regulations.

• Prepared various reports on demand from physicians or other healthcare providers.

• Performed basic clerical duties such as photocopying documents or scanning files.

• Conducted regular audits of medical records to ensure accuracy of information.

• Assisted with medical billing and coding

• Organized and filed patient medical records.

• Verified insurance benefits prior to treatment for accurate billing process.

• Assisted the front office team with additional duties as needed.

• Kept track of supplies inventory ensuring adequate stock levels at all times.

• Scheduled patients for exams and screenings.

• Answered phones promptly and directed calls appropriately. Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.

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EDUCATION

HIGH SCHOOL DIPLOMA, Metairie

Grace King High School, May 2018

LANGUAGES

Spanish

Bilingual

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