Darren Baker

Florence KY *****

859-***-****

ad0sgi@r.postjobfree.com

Summary

Looking for a new company to build a career within. I have years of experience in customer service and team management with an excellent work ethic to help further myself as well as help the company I'm employed by to grow and become more efficient. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. I am forward-thinking with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures.

Polished in evaluating employee performance and overseeing key projects. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

EDUCATION —

EXPERIENCE

Calvary Christian School

High school Diploma

AMDA College of Performing Arts

Los Angeles

Key Skills-

Microsoft Word Proficiency

Microsoft PowerPoint Proficiency

Microsoft Excel Proficiency

Communication

Problem resolution

Team building

July 2023-October 2023

Cemetery Groundskeeper Florence KY

Prepares graves and maintains cemetery grounds, including but not limited to, excavating of graves, burial functions (installing vaults, concrete crypts, and urns), sodding, seeding, fertilizing, monument and marker setting, operating earth moving and lawn care equipment, and cemetery cleanup. Follows all safety rules and regulations. Brings safety concerns to direct supervisor. Responsible for the overall presentation and appearance of the cemetery which includes mowing grass, pruning shrubs, trimming trees, spreading of pesticide/herbicide, and planting/maintaining landscaping. Monitor sprinkler system and all lawn maintenance equipment and conduct or schedule repairs as needed. Pressure wash vehicles and equipment as instructed. Maintain shop area in a safe and clean manner. Cleans mausoleums and statues. Works individually or in partnership with another groundskeeper to properly ensure accuracy of interment and entombment; dig and set up graves; open and close graves, niches, crypts; and sets markers, crypt bars and niche bars. Purchase supplies within established procedures. Work with supervisor to ensure all record keeping is done within established procedures and with adequate safeguards to ensure accuracy. Assist clients with the location of gravesites.

May 2023-July 2023

Amazon Delivery Driver Cincinnati OH

Safely and efficiently distributed packages to customers within designated timeframes, for an Amazon DSP that is recognized as the most well-recognized and fastest-growing e-commerce organization in the world. Key responsibilities were Sort and load multiple parcels in vans based on different schedules, priorities, and addresses to meet expectations. Review routes using relevant equipment by considering traffic conditions. Obey all road rules through driving defensively and being watchful of accidents. Handle goods with care to prevent damage and safeguard them from theft or loss.

January 2023-May 2023

Amazon Warehouse Associate Florence KY

Dedicated and well-organized warehouse professional with 6 years of experience in handling all aspects of warehouse functions, including receiving, storing, handling, and shipping. Proven ability to verify the quantity and quality of incoming shipments by proactively assessing each item to ensure conformance. Hands-on experience in preparing shipment documentation by ensuring that it correlates with process information. A hardworking individual who has documented success in ensuring the accuracy of picked orders by implementing checks at every step. Core competencies and skills

Product Identification, Quality Control, Workplace Safety, Labeling Merchandise, Processing, Inventory Control, Inventory management Forklift operation, Order picking and packing, Attention to detail Problem Solving

August 2018- June 2021

Multi relationship Client Advocate • Citibank Florence, KY

Informed customers about billing procedures, processed payments and provided payment option setup assistance. Consulted with customers to determine best methods to resolve service and billing issues. Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Escalated customer concerns, store issues and inventory requirements to supervisors. Remained constantly aware of customer activity to ensure safe and secure shopping environment. Secured client retention by driving service and product benefits, features, and recommendations around clients' needs. Assessed customer needs and upsold products and services to maximize sales. Reviewed account and service histories to identify trends and issues. Relayed productive customer feedback to marketing teams. Trained new employees on procedures and policies to maximize team performance. Worked with supervisor to develop customer service improvement initiatives. Exceeded company productivity standards on consistent basis.

April 2015- April 2018

Team Lead • Serco Inc Jacksonville, FL

Cable installation, adept in interpreting both structural and electrical technical diagrams, proficient in recognizing challenges and opportunities presented by shipboard work with the ability to adapt and overcome quickly and effectively. Responsible for fabrication and assembly of various electromechanical and electronic assemblies. Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines. Fostered positive employee relationships through communication, training, and development coaching. Integrated process improvements to increase overall workflow.

Rotated through series of different stations based on team needs.

March 2014-July 2014

Machine Operator/ Forklift Laborer Express Personnel Services Florence, KY

Maintained clean, safe working environment by removing waste from job site prior to shift completion. Performed repetitive assembly tasks with hand and power tools and

automated equipment. Met company and OSHA safety guidelines for work site operations to minimize worker risk. Collaborated with team members to complete assigned tasks and meet tight deadlines. Reported safety violations to supervisor to reduce risks and accidents. Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling. Monitored team member work and assisted with accomplishing objectives. Read and understood specifications, drawings, and blueprints to complete accurate, high-quality work. Participated in company training sessions to improve skills and boost process knowledge. Cut materials into specified sizes for installation using tile cutters and power saws. Mitigated process down time by training new employees on best practices and protocols.

December 2023-Feburary 2014

Forklift Operator

Shipping/receiving, reading blueprints, shipping/receiving, pick-packing. Maintained current forklift training and certification as required by company policies. Maneuvered forklift over and around

loaded pallets, boxes, and other materials. Unloaded incoming items from trucks and rail cars and transported materials to staging area. Transported material to correct locations and documented inventory changes. Inspected lifts before use to prevent damage to

goods. Reported safety and quality issues to management. Consistently met deadlines for loading trailers to meet departure deadlines. Tied and secured loads to prevent shifting or damage to items. Examined empty pallets for damage and moved pallets to proper storage areas. Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks. Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash. Divided and sorted product shipments received using account information and shipping labels. Noted and recorded receipt of materials on drivers' paperwork. Weighed materials and recorded weights on tags, labels, and production schedules. Logged weight and destination production data in detailed daily logs for management review. Documented tally sheets, slot changes, shuttle transfers and other paperwork. Moved pallets of merchandise using electric forklifts and electric pallets. Loaded and unloaded product from flat beds and box trailers. Moved goods between warehouse locations according to shipment and storage needs. Used loaders, hand

trucks, forklifts, and cranes. Evaluated forklift daily for malfunctions and performed routine maintenance. Transported merchandise loads or pallets using forklift. Packaged and prepared products and materials for shipment. Operated stretch wrap machines, film roll up-enders and extended boom arm forklift equipment effectively and safely. Collaborated in team environment to maintain high levels of productivity.

REFERENCES

Alex Matteoli- 859-***-****

Kenneth Smith- 513-***-****

Ashley Frey- 832-***-****

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