Preston L. Johnson

**** ****** *****

Apt R Norcross Ga. 30092

Phone: (40)4-853-9257

Email: ad0sg8@r.postjobfree.com

Objective

To obtain employment with a progressive organization that will utilize my professional skills and allow future for future growth and opportunity.

Summary of qualification

Directly supervisor the day-to-day operations for a contingency based company which supports recovery efforts for multiple clients

Designing, creating and implementing collection strategies and best practices in order to maintain client specifics while maximizing revenue internally and externally.

Support and communicates business goals, procedures and policies among various supervisory levels.

Strength in creating new collections strategies and utilizing collections tools, such as segmentation, trending best practices and outsourcing in order to maximize recovery efforts.

Support multiple clients at various levels including but not limited to forecasting, goal setting revenue projections, opportunity cost, incentive programs, audit requirements and statistical ranking.

Proficient in various internal department such as Retail, Bank card, Auto deficiency, Training and development, Bankruptcy dismissal, Compliance, Human resource, post charge off and judgment collection.

Support various back-office departments such as I.T, Hiring and recruiting,

Proficient is various software programs (lotus notes, excel spreadsheets, power point presentations, Microsoft products, latitude, Collect max, evolution)

FDCPA certified

CCO certification

Preston L. Johnson

6466 Summit Point

Apt R Norcross Ga. 30092

Phone: (40)4-853-9257

Email: ad0sg8@r.postjobfree.com

Work experience

10/19 to present Fiserv / First Data

Title: Senior collector Marietta, Ga

Responsibilities

Recover delinquent debts for assigned clients. Maintain compliance standards set by State and Federal laws.

Obtain goals set by department standards.

Place 19 calls per hour and answer inbound calls when available.

Work experience

12/07 to 10/2019 Nation Recovery Center

Title: Chief Compliance officer Atlanta, GA

Responsibilities

Provide a method to interface with the operations of all department within and with all client that we service.

Provide development and training of compliance procedures for all employees so that they have at a minimum a working knowledge of the laws and regulations associated with their duties and responsibilities. Keep up with all regulatory changes and interface them with company needs.

Daily communications with all management staff and upper management staff of all company policy changes regulatory changes and client changes. Participation in client, state and regulatory audits. Assist HR with employee issues such as unemployment hearings, EEOC hearings, phone monitoring and call calibration, performance reviews. Create and develop company policy and procedure. Hold weekly development training classes for management and employees. Assist I.T with system and phone issues.

Primary training of new collector and development of tenured collectors

Participate in client audits

Assist HR with employee issues

Preston L. Johnson

6466 Summit Point

Apt R Norcross Ga. 30092

Phone: (40)4-853-9257

Email: ad0sg8@r.postjobfree.com

Work experience

Encore Receivable Management Olthe, KS

08/04 to 12/07

Tile: Hiring and Recruiting manager

Responsibilities

Initial developer for the start

up phase for the hiring and recruiting department

Create new hire process

Work in conjunction with the training department in the proper development of new hire

Filed requisite for collection departments with new hire employees

Track attritions rate of employee

Create new hire incentives

Collaborate with primary leadership in order to determine hiring needs for the company

Attend and hold diversity training

Address human resource issues

Collectively work side by side with ownership group in order to keep the company in compliance with state and federal laws

Preston L. Johnson

6466 Summit Point

Apt R Norcross Ga. 30092

Phone: (40)4-853-9257

Email: ad0sg8@r.postjobfree.com

Work experience

04/02 to 08/04

Title: Training Manager

Responsibilities

Assist in the hiring of over 80+ prospective candidates per month

Train 100+ new hire and tenured employees

Create and implement new and innovative collection strategies Comply with all state and federal guidelines

Train on the FDCPA and regulatory changes

Daily communications with CEO, VP and operations manage on company attrition

Training of newly promoted operations managers and managers

Set and controlled department cost and goals.

Conducted off site job fares

Preston L. Johnson

6466 Summit Point

Apt R Norcross, GA 30092

Phone: (40)4-853-9257

Email: ad0sg8@r.postjobfree.com

Work experience

Encore Receivable Management Overland Park, KS

08/04 to 07/07

Title: Collection’s manager

Responsibilities

Managing a staff of 12 to 25 collectors with one team lead and two skip tracers File review of collectors

Payment reconciliation

Phone monitoring and side by side with collections staff

Create incentives to support client and company goals

Performance reviews

Daily communication of business goals among various management levels

Call calibrations

Primary training of new collector and development of tenured collectors

Participate in client audits

Assist HR with employee issues

Set collector and group goals

Loss dollars projection

Promote and encourage team environment

Scoring and segmentation of trend

Contact this candidate