JACK PAI

Alpharetta, GA ***** 678-***-**** ad0sfs@r.postjobfree.com www.linkedin.com/in/jackpai

INTEGRATION and PROJECT MANAGEMENT

Experienced, pragmatic and solutions-driven, Professional Services Solution Integrator/Project Manager with multiyear hands-on experiences in hardware and software technology integration and professional services delivery in Telecommunications and Information Technology arena.

Presales technology and product trial leader, specialized on multimedia collaboration service integration with cloud based Unified Communications and SaaS, WebRTC, Security and Threat Management with well-known carriers and world class large enterprises, in multi-vendor environment. Created First Office implementation notes and proof-tested written procedures to feed into Global Methods, which in turn provided formal written methods for commercial deployment. Realized a cost savings of 15% average over original budget by shortening design and review cycles across multiple time zones.

Multiyear experiences in complex technical project management with service providers and large enterprises on global scale, assembled virtual cross-functional teams, worked closely with IT and directly interfaced end customers, providing technical and business leadership and knowledge transfers. Quick learner with passion to technology, attention to details, translating customer needs/requirements to SOW, work well with travel and in diversified multivendor coopetition environment.

Managed hardware and software product gating process, validated and proved Method of Procedure, ensured successful migrations and cutovers with on time delivery, effectively communicated schedule and milestone to stakeholders, including R&D, Engineering, Supply Chain and logistics, Service Delivery teams, Tech Support and End customer. Managed root cause analysis and published on case management systems with JIRA, SFDC and SNOW.

Post sales customer support including on job training and instructing in classroom, utilize technical knowledge and inter-personal soft skills to help troubleshooting and reach problem resolution, with effective use of debugging and monitoring tools to track trouble tickets and cases. Managed customer services and operation maintenance per ITIL practices after commercial network validation and acceptance to achieve a best customer experience possible.

AREAS OF EXPERTISE

FCC regulated telephony based communication networks, covering carrier hosted solutions and customer premise equipment, TDM switching, lines and trunks, distribution, routing and transporting, ISDN BRI and PRI; Frame Relay; SONET; RPR; ATM; Optical Ethernet; MGCP/Megaco/H.248, SS7, E911, Gateways, GSM and CDMA, Radio Access Networks, packet core, backhaul, 3GPP, IMS platform.

Cloud/Virtual Machine environment, Data Center implementation experiences, SaaS, uCaaS and CPaaS, LAN/WAN switching and routing including OSPF and EIGRP; ISO OSI Reference Model and DoD TCP/IP Reference Model, SIP Trunks; MPLS, VPN, PBT, SIP, H.323, VoIP complex network readiness assessment and design, Quality of Service measurement and improvement, Test and Validation, CLI scripting, and Mobile technologies (iOS & Android), API, SOAP, HTTP, XML, XMPP, deployment experience on RESTful and WebRTC Gateways, web sockets (WS and WSS). SIP Application Servers and PBX Interop, Microsoft Skype, Teams, TLS/SRTP encryption, Geo-redundancy and global traffic management

Software Application/Product/ development and life cycle management, SDLC, ITIL processes.

PROFESSIONAL EXPERIENCES

Hewlett Packard Enterprise, Alpharetta, GA 2019 – Present

Technical Solution Consultant, GreenLake Management Services

Support major customer Hyper Converged Infrastructure with private and public cloud solutions and data center maintenance.

Utilized skills and experiences on server hardware, networking and cloud management, software defined and composable infrastructure tools to achieve a resilient and sustainable productive environment, collaborated with

Jack Pai ad0sfs@r.postjobfree.com Page 2

R&D and field engineering, supply chain to improve customer experience on investment on HPE products and services.

GENBAND, Alpharetta, GA 2010 – 2019

(MERGED WITH SONUS NETWORKS TO FORM RIBBON COMMUNICATIONS IN 2018 POST NORTEL)

Professional Services Integrator

Provided custom solutions and integration services in service providers and enterprise market space, with UC collaboration and WebRTC (project management in multivendor environment and integration, troubleshooting, debugging and testing of SIP App server, SBCs, SIP Proxies, Load Balancers, Telephony Gateways such as Audio Codes, IP LAN/WAN, MPLS/SD-WAN). Some notable customers included Apple, Bell Canada, Canadian Imperial Bank Corp, JP Morgan Chase, Hong Kong Broadband Networks, Saudi Telecom Company, Telefonica Brazil and British Telecom Argentina.

Worked in project team to coordinate design, implementation and turn-up of Genband’s first cloud based services for Unified Communications platform in data centers worldwide (Americas, EMEA and APAC), known as Nuvia and Kandy Business Services platform enabling SaaS, uCaaS and cPaaS.

Facilitated troubleshooting, support cases and trouble tickets management with Salesforce CRM, end to end testing and verification for the entire cloud based solutions. Reduced verification time frame by up to 25%, resulting a satisfactory time to market and cost reduction of 30% utilizing software tools and automated process, and greatly improved customer experience with quick service activation and onboarding.

NORTEL NETWORKS–Alpharetta, GA 2001 – 2010

Engineering Advisor, Design Engineering/Architecture, Service Providers, Enterprises and Federal Government

Implemented customer network end to end, create Hardware and Software Test plan and Method of Procedure, managed vendor Interoperability and System Integrations, Project Management, Troubleshooting, Support Cases and trouble resolutions for the following categories of customer.

Tier 1 service providers and MSO, such as AT&T, Verizon and Verizon Wireless, Bell Canada, Sprint LTD (*Honor recipient of Line Of Business President certificate for Sprint LTD Circuit to Packet conversion team)

Large enterprise customers including Computer Science Corporation, US Government agencies including the Department of Defense, Department of Transportation and the Social Security Administration.

Healthcare industry: Multiyear project management to upgrade and migrate IT and system infrastructure with hardware and software deployment and implementation, in order to better serve networked Hospitals and Clinics’ needs with expanded services coverage and higher level of customer satisfaction, for Park Nicollet Healthcare Systems in Minneapolis/St. Paul area, Minnesota, covering 1.8 million medical and dental health plan members.

CERNA: Supported Datacenters with HPE servers and software management tools such as OneView, with encrypted logs and messages in compliance with HIPAA, achieved customer satisfaction.

EDUCATION

Master of Business Administration Business Administration (MBA), J Mack Robinson College of Business, Georgia State University, Atlanta, GA.

Bachelor of Science Telecommunications (BS), Institute of Technology, State University of New York, Utica, NY.

TRAINING LICENSING

ITIL v4 certified Project Management Professional Certification Training Scrum Master Certification training Various Nortel multi-product lines training, Nortel Real Time Networking, Switching and Translations Cisco Systems LAN Switching Configuration HPE Aruba networking training Cisco Systems CCNA training (cert test in 2023) CDMA system planning Object Oriented Analysis and Design Software Engineering C++ Nortel Management Leadership Forum

Low Voltage Telecommunications in state of Georgia (LVT305477) and North Carolina (29450-SP-FA/LV).

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