DESMOND RHODES
** ************ ***** *******, *** York 14215
716-***-**** ad0sfo@r.postjobfree.com
SUMMARY
Customer Service professional with 15+ years of diverse experience in healthcare, hospitality and technology sectors. Adept at providing excellence in service via telephone and in person. Possess highly developed troubleshooting and problem resolution skills. PC proficient.
EXPERIENCE
Direct Support Assistant 2012 - 2017
New York State OPWDD, West Seneca, NY
Assist developmentally disabled group home residents, ranging 21 through geriatric in age, with Activities of Daily Living (ADL) such as personal grooming and feeding
Accompany to physician appointments off site; pass medications
Ensure individual is safe at all times, monitor daily activity and respond immediately to any unusual changes in health condition or behavior, sometimes restraining to protect their safety
Record and maintain detailed documentation in compliance with NYS OMRDD
Certified Nursing Assistant (CNA) 2008 — 2012
ECMC, Buffalo, NY
Kaleida Health — Waterfront Nursing Home
NurseFinders
Brothers of Mercy
Work in long term care, rehab ICU environments
Measure and record vitals and food /fluid intake and output
Provide ambulation, foot, catheter, perineal
Assist with change of position in bed, range of motion (upper/lower extremities) and feeding
Operate mechanical lifts and transfers; assist with ADL
Head Bartender / Bar Manager /Server 2000 — 2008
Stillwater
Delaware North / Cal Services
Provide first class customer service in fine dining and airport hospitality operations
Order supplies, audit inventory and control costs
Market new promotions; resolve customer complaints
Customer Service Representative / Dispute Resolution 2001 – 2003
Telespectrum, Buffalo, NY
Sell, upsell and service Sprint customers with their cellphone equipment and services
Resolve problems related to billing, technical support and service
EDUCATION
SUNY Educational Opportunity Center (EOC) Central Supply Sterilization Tech Certificate Program
Brothers of Mercy Certified Nursing Assistant Certificate Program
University at Buffalo 38 credit hours in Business Administration