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Customer Service Data Entry

Location:
Waterford, MI
Posted:
November 01, 2023

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Resume:

Deborah Seelhoff

Contact

**** ****** ******

Waterford, MI 48329

248-***-****

ad0sex@r.postjobfree.com

Dedicated to providing success for the client. Brings expertise to support each person as an individual. Trained, but always willing to continue to learn and grow. Accustomed to taking on challenging tasks. Hardworking, flexible, reliable, focused, goes above and beyond to support the team and serve clients. Skills

Motivation

Organization

Multitasking

Teamwork

Problem-solving

Education

The Ohio State University

Bachelor of Fine Arts – Dance

Columbus Ohio

Certified Dementia Practitioner® CDP®

A certification demonstrating achievement

and specialized training in the areas of

Alzheimer’s and dementia care.

Positive Approach® to Care (PAC)

Certified Independent Trainer

Focuses on education on the physical and

functional changes occurring in the brains

of those with dementia. PAC operates on

the belief that when we understand how

dementia affects people, we can more

effectively provide care.

I have a passion for making a difference!

Experience

May 2014 - Present

Thrive Assisted Living, Administrator/Director of Education Bloomfield Hills, MI

• Service 4 group homes

• CDP / PAC Dementia Training for new staff

• Developed Daily Activity and Nutrition Program

• Answer direct and incoming calls

• Managed recruiting ads and scheduled interviews

• Initial new staff interviews

• Organized staff files and current certifications

• Responsible for banking, payroll, communications, newsletter, event planning

• Ongoing Dementia Training for current staff

• Educational Workshops

March 2011 – April 2015

Property Management by Design, Administrative Assistant Birmingham, MI

• Managed all property work orders

• Worked directly with contractors – job bids, scope of work, cost

• Submitted Invoices

• Multitasking 15 different properties

• Managed all Violations in accordance with property by-laws

• Submitted Violations to unit

• Violations Reports

• Reported directly to Property Manager

• Received and directed incoming calls

• Responsible for office equipment

• Microsoft Office

• Contributed to weekly meetings for project work

• Created forms and documents specific to each property

• Scheduled Board Meetings

June 1997 – March 2020

YMCA, Group Fitness Instructor

Birmingham, MI

• Instructed class participants in effective workout methods with proper technique

• Encouraged student participation with upbeat and positive approach

• Planned routines with appropriate music

• Promoted supportive and encouraging environment

• Accommodated all levels of fitness with modified exercises April 2004 – March 2009

Pregnancy Counseling Center, Director

Sterling Heights, MI

• Interviewed and Hired volunteers

• Delegated daily tasks

• Managed incoming calls

• Educated volunteers

• Created Intake forms

• Greeted clients

• Supported clients and their families related to each specific situation

• Matched clients with state and local programs specific to their needs

• Provided faith-based information and resources

• Encouraged follow up

• Supplied clothing, formula, & personal items

• Promoted supportive and encouraging environment

• Discrete and private

• Delivered Educational Presentations

• Presented at yearly Annual Meetings

• Donation Programs

REFERENCES AVAILABLE UPON REQUEST:



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