Customer Service Human Resource
Resume:
Angela Lewis, MBA, CMC, CPM
***** ********* ******, ******, ***** 78725
Phone: 512-***-**** E-Mail: ******.*********@*****.*** AL
Summary
Ambitious, results-oriented and dedicated individual looking for an opportunity to utilize business management and operations skills in a government organization. Brings experience, knowledge, organization and exceptional customer service skills to the workplace. Lengthy experience in working with the public and community as first point of contact for inquiries and experienced in maintaining relationships between departments and with outside agencies.
Education
Arizona State University, School of Public Affairs, Phoenix, AZ Certified Public Manager Program – awarded October 2021 Walden University, School of Management, Minneapolis, MN Master of Business Administration - Human Resource Management, awarded October 2013 Park University, Parkville, MO
Bachelor of Science, Social Psychology, awarded December 2011 Technical College of the Lowcountry, Beaufort, SC
Associate of Science, Paralegal Studies, awarded April 1995 Experience
City Secretary
City of Hutto
www.Huttotx.gov
Hutto, Texas
• As Department Director, supervises the work of the Assistant City Clerk and Records Technician
• Prepares, reviews, and edits the City Council agendas, minutes and attached documentation
(including City Council subcommittees) using CivicClerk
• Serves as support for City Council meetings
• City elections official; instructs candidates on required candidate filings and campaign financing requirements
• Develops and administers the annual budget for City Secretary’s department
• Responsible for maintaining City website
• Attests the signatures of City officers on documents have been executed as authorized by resolution, ordinance, or statute
• Responsible for maintaining the City’s Municipal Code
• Serves as Records Manager and Custodian of official City records, including administering the City’s Records Retention Program using Laserfiche and SharePoint/OneDrive
• Updates City Council Orientation Book and provides training to incoming City Council Members and Planning Commission Members
2
• Submits City documents for County recordings
• Assists with bid openings
City Clerk July 2016 – July 2021
City of San Jacinto
www.sanjacintoca.gov
San Jacinto, CA
• As Department Director, supervises the work of the Deputy City Clerk and Records Technician
• Prepares, reviews, and edits the City Council agendas, minutes and attached documentation
(including City Council subcommittees) using Granicus
• Serves as support for City Council meetings
• City elections official; instructs candidates on required candidate filings and campaign financing requirements
• Develops and administers the annual budget for City Clerk’s department
• Attests the signatures of City officers on documents have been executed as authorized by resolution, ordinance, or statute
• Responsible for maintaining the City’s Municipal Code
• Serves as Records Manager and Custodian of official City records, including administering the City’s Records Retention Program using Laserfiche
• Updates City Council Orientation Book and provides training to incoming City Council Members and Planning Commission Members
• Submits City documents for County recordings
• Reviews and accept grants of right-of-ways, deeds, easements, and other documents on behalf of the City; prepare certificate of acceptance and submit for recordation
• Manages ordinance records and newspaper publishing
• Manages Resolution records
• Certifies Pendency and Release of Pendency notices
• Administers and files oaths of new employees
• Assists with bid openings
• Responsible for biennial updates and conflict of interest codes
• Assists with Public Entity Risk Management Authority (PERMA) Claims
• Form 700s and all Fair Political Practices Commission Filings for staff and City Council
• Develops and administers the budget for the City Clerk’s office
• Maintains compliance with state and federal requirements like the Political Reform Act, Brown Act, Public Records Act, Conflict of Interest Codes, and Fair Political Practices Act Clerk of the Board of Trustees/ Executive Assistant to the President September 2014 – July 2016 College of the Desert
collegeofthedesert.edu
Palm Desert, CA
• Responds to public and personal inquiries as well as providing exceptional customer service to all constituents on behalf of the President/Superintendent and Board of Trustees.
• Responsible for providing administrative oversight and operations in the office of the President/Superintendent coordinates processes and initiatives for the Board of Trustees.
• Drafts, prepares and distributes all Board of Trustees meeting agendas, agenda packets and meeting materials for monthly Board of Trustees' meetings, all in accordance with Ralph M. Brown Act provisions and California Education Code.
• Records and transcribes meeting minutes in a timely and accurate manner for Board of Trustees and public. 3
Follows up on Board actions to assure timely preparation and filing of appropriate documentation.
• Conducts recruitment for trustees when there is a Board vacancy; posts and publishes notices of vacancies, accepts applications, adds item to special Board meeting agenda for trustees to conduct interviews of prospective Board candidates.
• Responsible for maintaining, updating, and interpreting District policies and procedures as governed by the California Education Code and the Community College League of California, including compliance with legal requirements pertaining to public records. Prepares policy and procedural memorandum and manuals for review and approval.
• Provides wide range of complex administrative and programmatic confidential support, including travel and expense reports, to the President/Superintendent and Board of Trustees on a daily basis. Relieves President/Superintendent of administrative detail as well as drafting correspondence, writing reports, and preparing presentations at the request of President/Superintendent.
• Plans, organizes, integrates and evaluates the work of the assigned operational staff; works with managers and supervisors to develop and implement work plans to achieve goals, objectives and work standards; contributes to the development of and monitors performance against the department’s annual budget; oversees the preparation and maintenance of a variety of reports and statistical data.
• Serves as liaison between other staff members, outside agencies and general public and the Board of Trustees and President/Superintendent.
Clerk of the Board / Executive Assistant to the Chief Executive Officer June 2010 - September 2014 www.hdmc.org
Hi-Desert Medical Center
Joshua Tree, CA
Prepared and distributed all Board of Directors meeting agendas and meeting packets for monthly Board of Directors meetings, all in accordance with Ralph M. Brown Act provisions and county ordinances. Records and transcribes meeting minutes in a timely and accurate manner for Board of Directors and Board subcommittees.
Administered oaths and affirmations for Board members running in local elections. Distributed and assisted with filing of election documents.
Coordinated multiple meetings for Board of Directors, Chief Executive Officer, Chief Operating Officer and senior leadership team.
Served as first point of contact for public and personal inquiries as well as customer service.
Responsible for operations and providing administrative oversight in the office of the Chief Executive Officer and Chief Operating Officer and coordinates processes and initiatives for the Board of Directors.
Provides wide range of complex administrative and programmatic confidential support to the CEO, COO and Board of Directors on a daily basis. Relieves CEO of administrative detail as well as drafting key letters and correspondence at the request of CEO.
Assists in preparing and maintaining physician and vendor contracts within office of CEO and COO.
Assisted with development and dissemination of Requests for Proposals and tracked submissions.
Prepares expense reports for CEO and COO, as well as travel arrangements as requested.
Performs special assignments at the request of CEO. Clerk of the Board / Executive Assistant to the Executive Director October 1999 - December 2008 www.bjhchs.com
Beaufort Jasper Hampton Comprehensive Health Services, Inc. Ridgeland, SC
Supervised administrative support team.
Conducted prospective employee interviews within the Human Resources department. 4
Assisted with bid openings and tracked bid submissions.
Assisted with development and dissemination of Requests for Proposals and tracked submissions.
Arranged employee schedules and authorized time card submissions.
Engaged in conflict resolution meetings with Human Resources department.
Conducted annual performance evaluations with subordinates.
Provided mentoring, counseling and training for subordinates.
Assisted with grant research and preparation for submissions to various governmental agencies.
Prepared and distributed all Board of Directors meeting agendas and materials for monthly Board of Directors meetings. Records and transcribes meeting minutes in a timely and accurate manner for Board of Directors and Board subcommittees.
Performed all administrative duties and prepared all correspondence in direct support of the Executive Director and Board of Directors.
Certifications and Trainings
Certified Public Manager Program – awarded October 2021 Certified Municipal Clerk (CMC), International Institute of Municipal Clerks Member, Texas Municipal Clerks Association
Member, City Clerks Association of California
Member, International Institute of Municipal Clerks Laserfiche Training
Granicus Training
CivicLive Training
Quickbooks Training
Notary Public, Commission Expires October 2024
Board Secretary/Clerk, California Special Districts Association, completed June 2011 Ralph M. Brown Act, California Special Districts Association, completed July 2010 Level II Counselor, Navy Marine Corps Relief Society, completed February 2009 Relevant Coursework
Accounting for Business Management, Financial Management, Human Resource Management, Strategic Human Resource Management, Negotiation & Conflict Management, Talent Management, Human Resource Metrics, Career Coaching, Job Training and Placement, Legal & Regulatory Environment, Business Strategies for Competitive Advantage, Business Operations, Organizational Leadership: Theory & Practice, Benefits and Compensation, Collective Bargaining and Labor Relations 5
References:
Rob Johnson, City Manager (Former Supervisor)
City of San Jacinto
********@************.***
Roland Gardner, Executive Director (Former Supervisor) Beaufort Jasper Hampton Comprehensive Health Services, Inc. 843-***-****
********@******.***
Shauntese Walton, Legal Assistant (Former Co-worker) 760-***-****
************@*****.***
Contact this candidate