Wayne Aanenson

Davenport, FL 408-***-**** ad0see@r.postjobfree.com http://www.linkedin.com/in/wayneaanenson

Project Manager Solutions Architect Presales Systems Engineer

A versatile and multi-talented technology project manager pre-sales engineer with an outstanding record developing, selling, engineering, and delivering high-performance value-added IT, telecommunications, network, and call center platforms in hosted environments services. Experienced aligning IT and systems with demanding client requirements, architecting and implementing high-performance technology solutions, leveraging technical and subject matter expertise to capture new business, and forging profitable strategic alliances and win-win VAR channel partnerships. Proven track record of translating disruptive technology advances into opportunities to win sales by fostering innovation, continuous improvements and organizational excellence and planning and delivering complex projects within strict time and budget constraints. Adept accelerating development lifecycles to speed game-changing products to market, converting high-trust client-centric relationships into growth and customer retention while capturing business by engineering solutions to boost performance while cutting costs. Known as a penetrating analyst, astute problem solver, trusted strategic partner and persuasive communicator.

Areas of Expertise

Project Management Enterprise Solutions IT Systems Integration Product Development Systems Design and Implementation Presales Engineering Technical Sales Sales Support SDLC VoIP SIP Bids Proposals RFPs Contract Capture Client and Vendor Relations Presentations Needs Assessment User Support Change Management Client Retention Training Team Building Risk Management Disaster Recovery Contingency Planning Networks Cloud Call Centers Data Centers Migrations Process Improvement Budgets Best Practices Strategic Alliances Customer Services Structured Cabling

Technology Toolbox

SFDC Operating System Network Software Application Platforms PBX VoIP Networking Wi-Fi Contact/Center ACD VPN MPLS Hosted Voice and Data Cloud Services PSTN CPE

Experience

Verizon Sept 2018 – 05/2023

Architect III - Solutions Architect, Global Labor Solutions Advanced Communication

Pre Sales Project Management. Grew and maintained business revenue by partnering with internal and external stakeholders to drive sales activities, design and deliver targeted solutions, providing ongoing customer support and managing customer relations.

Served as solution design and consultation designing and delivering advanced solutions and engaging customers and stakeholders throughout the sales cycle by providing ongoing technical, advisory, consultative or project management support to customers.

Prepared statement of work (SOW) documentation including validating customer requirements and partnered with product or professional services as needed to determine pricing.

Tech Mahindra / Verizon

Project Manager / Solutions Architect July 2016 – Sept 2018

Provided solutions to quote presales support professional services sales factory.

Prepared statement of work (SOW) documentation including validating customer requirements and partnered with product or professional services as needed to determine pricing.

Genband Aug. 2014 – Dec 2015

Senior Solutions Architect

Recruited to design, develop, and promote innovative software Cloud Solutions for clients in government, higher education, and telecommunications.

Wayne Aanenson ad0see@r.postjobfree.com Page Two

ArrowS3 April 2014 – Aug, 2014

Unified Communications Solutions Architect

Recruited for an interim assignment to design network, telecom, disaster recovery/contingency and other Cloud solutions.

Identified and exploited new business opportunities in close collaboration with senior sales/account management leaders.

Cbeyond, Birch Communications July 2012 – Mar. 2014

Senior Solutions Engineer

Directed presales support for Internet, VPN, MPLS and Cloud voice and data cloud solutions.

Interactive Intelligence, Inc. (I3) Apr. 2010 – Mar 2012

Presales Systems Engineer

Directed design of unified communications and contact center solutions, including Cloud and CPE.

Played a key role in preparing and presenting proposals resulting in major contract wins.

Nortel Networks Feb. 1997 – Aug. 2009

Presales Systems Engineer

Promoted to develop and promote sales of solutions targeting major accounts and channel partners.

Global Customer Care Services - New Product Introduction Senior Engineer

Provide field validation and testing of new products being introduced by Nortel, thus ensuring the design integrity and quality of documentation so that Distributors, Customers and Support groups could install, maintain and support the new products when they are released for General Availability.

Training and Certifications

ITIL V4® Certified CRM SFDC, Oracle Avaya Professional Design Specialist/Avaya Professional Support Specialist and other Avaya certifications: APSS Contact Center Curriculum; APDS Unified Communications, APSS Customer Experience Management, APSS Avaya Networking, APSS Avaya Scopia, APSS Avaya Unified Communications; Avaya Contact Center Solutions for IP Office Operations, Avaya Small and Mid-Market Communications

Interactive Intelligence Interaction Center Certified Engineer

GENBAND certifications: SBC 15; Qflex 15; SBC 10; A230; A211; DMS Basics

Military Service

Served in the United States Marine Corps. Assignments include Electrical Technician role servicing Jet aircraft before earning an Honorable Discharge.

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