Miguel Delgado

510-***-**** • ad0se5@r.postjobfree.com • San Francisco,CA

https://www.linkedin.com/in/miguel-delgado2000/

CERTIFICATIONS & RELEVANT EXPERIENCES

● Python

● Adobe A.I.

● Google Suite

● Adobe Photoshop

● CompTIA

● Dell Technologies

● Adobe Illustrator

● Microsoft Office

● Chef Programming

● IT Troubleshooting

● Terminal Base

● Spanish (Native fluency)

EXPERIENCE

Bay Area Community Resources, Oakland CA, Jan 2023 - Present Teacher

● Planning, designing, and teaching standards-based lessons for various learning styles and a diverse group of learners

● Assessing and supervising 35+ students and their progress throughout the school year

● Working closely with other staff members to coordinate efficient lesson plans and monitor student safety

Ctrl-Layer, LLC, Oakland CA, Aug 2022 - Present

Front Desk I.T. Support

● Supporting on-site Pixar personnel with hardware and software setup and tear-down

● Restructuring and reinforcing hardware connections for desktop computers KidzToPros, Oakland CA, Oct 2022 - Jan 2023

Instructor

● Customized, demonstrated, and monitored routines and techniques for various fitness levels and class-based programs such as mathematics, Roblox game designing, and general tutoring

● Motivated and challenged students to test their limits in their physical fitness, resulting in 40+ additional student referrals to the program

● Created a social media page to generate interest and produced a verifiable increase in enrollment attributable to marketing efforts

ERG Aerospace, Oakland CA, Aug 2022 - Oct 2022

Manufacturing Technician I

● Cleaned and maintained the warehouse to ensure compliance with OSHA safety standards

● Tracked time spent on assignments each day for productivity reporting

● Monitored quality metrics for manufacturing tools while operating machinery

● Utilized tools such as water jets, bandsaws, and transportation People’s Barber Shop, Oakland CA, Apr 2022 - July 2022 Front Desk Attendant

● Greeted 100+ clients daily while scheduling appointments over phone calls and in person

● Utilized point-of-sale systems and established an efficient workflow for staff by identifying roles and responsibilities.

● Advocated for customers and colleagues when conflicts arose

● Instilled client safety by following COVID-19 cleaning protocols. Fastly, San Francisco, CA Jan 2022 - Mar 2022

I.T. Support/Engineer

● Supported 30+ Mac hardware users daily with a range of technical problems over remote support

● Granted secure access to clients after in-depth security checks

● Identified and solved user issues and escalated problems to other departments as needed to fully resolve problems

Redapt, Redwood City, CA Aug 2021 - Dec 2021

Traveling Data Center Technician

● Troubleshot 100+ user issues daily with technical issues including motherboards and dims

● Operated RMS through KVM to view software issues for servers and collected information ran through Forge/Linux commands to download specialized software.

● Supported up to 25+ users daily with technical issues in Dell, Blade, rack, and tower servers Facebook, San Mateo, CA Feb 2021 - Nov 2021

I.T. Engineer

● Remotely supported and troubleshot 50+ users and tickets daily with computer outages, and VPN and Corp Network technical issues via distribution lists, Linux, Bomgar, Chef Terminal Bases, and PowerShell

● Diagnosed issues and walked users through step-by-step processes for solutions

● Documented and presented updates for new protocols and the Single Review Tool during weekly team status reports to ensure the Facebook Field I.T. team was always informed of internal processes

EDUCATION

Laney College, Oakland CA June 2022 - Exp. June 2024 Associates of Science - Mathematics

Berkeley City College, Berkeley CA June 2022

Associates of Science - Electrical and Electronics Engineering University of California, Berkeley, Berkeley, CA Aug 2019 - June 2022 Two years of coursework in Electrical Engineering

Year Up, Menlo Park CA Sept 2020 – Nov 2021

Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship. Coursework Professional Skills, and business communications with specialized training in I.T. Helpdesk Support

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