DIRECTOR OF HUMAN RESOURCES

HR ACHIEVEMENTS & EXPERIENCE

Middle East 002***********

ad0sdn@r.postjobfree.com

Catalyzed Revenue & Cost Savings Career-Long

Career Profile: Recognized HR change champion and 1 of only 5 to earn operations structure and development experience beside HR & law. Experienced in launching and reengineering HR

& operations in alignment with international best practices. Expert in standardizing the SOPs

,training designer and facilitator, including blended and virtual training initiatives. Financially savvy with deep skills in P&L analysis, cost control, salary/benefits benchmarking, and job analysis. Broad industry background spanning the Middle East and sectors such as construction, investment, engineering, security, and hospitality. Combine exceptional HR operations strengths with law license, enabling governmental affairs mastery across Arab region. Leadership Snapshot: Multilingual and multicultural coach and transparent communicator; natural trainer and problem-solver who systematically elevates staff morale while driving turnover down to historic levels. Lead with vision to propel teams to peak performance.

Honors:

Lowest Global Employee Turnover ~ Marriott International 5-Star Award for Best HR Department ~ Ritz Carlton Middle East Employer of the Year ~ DEPA

Ultimate Service Award ~ CNN

Best Problem-Solver ~ Le Meriden Pyramids (reduced Social Insurance department from 6M LE to 120K) Self-Designed Training: Etiquette Upselling Leadership Art of Service Communications HR Management Business Makeup

Strategic Planning Hygiene Standards Increasing Team Productivity Basic Management & Supervisory Skills Service Standards, Food & Beverage & Housekeeping Modules & Manuals Human Resources Strengths: Staff Training Design & Facilitation Human Resources Policies & Procedures Staff Recruitment & Retention Human Resources Best Practices Legal & Governmental Affairs Human Resources Operations Cost Containment Strategic Planning & Tactical Execution Problem Resolution Multicultural Communications Relationship Management Tirana Egypt (Rexos & Tirana hotels). Jan. 2019 till present. Corporate Director of HR & Operations development.

(Tirana hotels & Resorts).

Human Resources consultant & auditor (Rixos Hotels). MAK Holding – El Kharafy Group Egypt October 2016— December 2o18

Vice Managing Director of HR & Operations Development

-Create company strategic recruitment and selection plan.

-Coordinate company equal opportunity programs to achieve diversity goals. SOHEIR JARRAR

-Create company policy and procedures in lieu with all divisions under my direct supervision rooms division, Food & beverage, Human resources & security.

-Oversee compensation programs to ensure regulatory compliance and competitive salary levels.

-Oversee the design and development of compensation strategy and programs.

-Direct the administration of benefit programs to include: health, retirement, death, disability, and unemployment.

-Evaluate and recommend improvements to benefit programs.

-Evaluate procedures and technology solutions to improve human resources data management.

-Recommend and maintain an organizational structure and staffing levels to accomplish company goals and objectives.

-Evaluate company culture and provide recommendations on changes to accomplish company goals and objectives.

-Evaluate and recommend human resource outsourcing opportunities and identify potential vendors.

-Develop and manage annual budgets for the division and perform periodic cost and productivity analyses.

-Create and establish company policies and procedures all divisions (Operational) except finance and engineering.

-Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.

-Serve on planning and policy-making committees.

TIRANA GROUP (Rixos Hotels) Egypt 2012—September 2016 CORPORATE DIRECTOR OF HRD, TRAINING, QUALITY & LEGAL AFFAIRS Drive cross-functional operations, including human resources, training, food and beverage, engineering, and sales and marketing for this tourism group with 15 entities and 3K employees. Decreased staff turnover to less than 1% and boosted morale by rolling out compensation and benefits packages.

• Tightened operational standards and departmental performance. lowered the cost of employment by eliminating non-productive personnel and cross-training employees for multiple positions.

Up skilled staff development and performance by designing and facilitating all employee training and motivation programs.

• N/B worked with the company as a freelance consultant till Sep.2018.

• Part of the opening team for 2 Rexos Hotels. (5 stars Hotels).

• Re-opening of 3 Tirana Hotels.

WEST GATE CONSULTANTS Egypt 2011—Present

FREELANCE TRAINER

Design and facilitate training for bank staff throughout Egypt on a wide array of topics, including leadership development, communications, upselling, problem-solving, and human resources for non-HR personnel. Train ~60 staff each month.

TRAVCO GROUP/JAZ HOTELS & RESORTS Egypt 2010—2012 CORPORATE DIRECTOR OF HUMAN RESOURCES

Elevated HR operations for 35 companies; encompassing construction, engineering investment, security, and development industries. - Directed 50 hotels and 20 floating hotels, and other specialized companies leading more than 20K employees and a team of 40 direct reports.

-Presided over policy/procedure development, employee communications, salaries/benefits administration, legal/governmental affairs, employee recognition, and performance management.

• Propelled human resources operations to the next level through implementation of new HR and front office system while leading recruitment of hundreds of staff at all levels of the company for all hotels.

• Trimmed turnover while decreasing benefit costs 8%.

• Authored all HR job descriptions, devised organization chart, and managed corporate audits.

• Facilitated management training to upgrade leadership development and strategic thinking.

• Strengthened HR performance management and adherence with training standards. SOHEIR JARRAR

+ 002 012-******** ad0sdn@r.postjobfree.com Page 2 of 3 CAIRO MARRIOTT HOTEL Egypt 2008—2010

DIRECTOR OF HUMAN RESOURCES

Built out HR department from the ground up for this hotel with 1.2K rooms and 2K employees. Oversaw team of 9; spearheaded development of policies and procedures, departmental goals, union relations, regulatory compliance, and performance management. Liaised with General Manager and Executive Committee on hotel performance issues.

Honored with Marriott International Award for Lowest Turnover Worldwide and Best Human Resources Department out of 3.4K hotels. Instituted corporate standards.

• Lowered turnover to less than 1% via employee training and motivational programs.

• Championed service and management philosophies and held staff accountable for 5-star delivery. Ensured fulfillment of personal, professional, and organizational needs of company/staff by implementing company strategic training and organizational development plan.

• Achieved regulatory compliance and competitive salary levels through the design and establishment of upgraded compensation strategy and programs.

• Guided HR training operations in accordance with hotel and corporate standards. B&G HOTELS & RESORTS Egypt 2006—2008

CORPORATE DIRECTOR OF OPERATIONS DEVELOPMENT, HUMAN RESOURCES & TRAINING Instrumental in propelling company from #126 to #1 in local service. Elevated standards of operations while directing 9 local and 3 global hotels with 1.8K employees and 10 direct reports. Devised annual budgets, conducted cost/productivity analyses, built out corporate policies for all divisions except finance and engineering, and established all departmental goals and procedures. Appointed to planning and policy-making committees. Opening 2 Hotels in Sharm El Sheikh, Al Khan Mall SSH, 2 Hotels in Marsa Alam. Ensured attainment of corporate objectives, strategizing organizational structure and staffing levels. Authored policies and procedures for rooms, food/beverage, human resources, and security functions.

• Steered renovation of hotels and kitchens, overhauled service and performance standards, and revamped menus. Instituted and delivered staff training. Sourced and negotiated with potential vendors.

Improved recruitment and realized diversity goals by developing company equal opportunity programs, recruitment strategies, and selection plan.

Maximized employee retention through administration of corporate benefit programs such as health, retirement, death, disability.

• Led the design and development of compensation strategy and programs while ensuring regulatory compliance and competitive salary levels.

• Improved human resources data management via evaluation of procedures and technology solutions. SAFIR INTERNATIONAL HOTELS Kuwait 2003—2006

CORPORATE HUMAN RESOURCES & TRAINING MANAGER

Led staffing build-outs and launches of 14 new hotels throughout Syria, Lebanon, Algeria, Egypt and Kuwait for this hotelier with properties throughout the Gulf and MENA region. Guided international hiring, training, and HR operations and service delivery for 3K personnel and 11 Executives, General Managers and Board Directors. Led launches from construction through opening; appointed to the board. Open with the Company Safir Behamdoun, Beirut Hotel, V.I.P club Kuwait, Marina Hotle Kuwait. RITZ-CARLTON SHAREM EL SHEIKH Egypt 1999—2003

DIRECTOR OF HUMAN RESOURCES

Oversaw human resources division, including training and quality, for this hotel with 500 employees. Managed a team of 6 direct reports.

SOHEIR JARRAR

+ 002 012-******** ad0sdn@r.postjobfree.com Page 3 of 3 Early Career HR Achievements: Served as Administration & Personnel Training Manager for US Aid Projects through Egyptian International Development sectors (8 years). Training Manager for the El Gizera Sheraton (2 years); and HR Director for the Forte Grand Pyramids Hotel (1 year). In the latter role, recognized as best problem-solver for reducing government insurance debt from

$6M to $12K. Registered as ISO Auditor.

ACADEMIC PROFILE

Awarded Lowest Turnover Award, Employer of the Year Award, and Five Stars Award for best-in-company and best-in-Middle- East HR operations and service delivery. Earned the Ultimate Service Award from CNN.

• Cultivated high staff retention and low turnover through the design and rollout of 5-star employee benefits, including specialized training, health benefits, staff housing in a 4-star hotel, restaurant, playground, swimming pool.

ARTOC GROUP Egypt 1998—1999

GROUP HUMAN RESOURCES MANAGER

Converted below-standard personnel department into a best practices-driven human resources function for this infrastructure and power generation/transmission holding company. Managed 14 direct reports and recruited 5 new team members while elevating department operations and service delivery to 1.3K employees. Education: Cairo University

Bachelor’s Degree in Law

Trinity University

PhD in Human Resources

Management Master’s Degree in

Business Administration

Yarmouk University

Bachelor of English Literature

Certifications: Licensed Lawyer Certified Leadership Trainer QSP Analyst (Employee & Managerial Level Interviewer) ISO Auditor

Coursework: Foundation of Leadership Global Selection Program Green Book Human Resources Management

Train the Trainer Human Resources Research Method & Quality System Team Internal Customer Care Fire & Bomb Food & Beverage Upselling Health & Safety Basic First Aid Customer Care Achieving Service Excellence Marhaba Progress through People

Languages: Fluent in native Arabic and English; proficient in French. Personal: Marital Status: Widow Nationality: Jordanian and Egyptian Citizen

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