PATRICIA S. AMEZAGA

**** ***** *****, ** **** TX. 79936

915-***-****

OBJECTIVE:

I am seeking employment with a company where I can use my talents and skills to succeed in a challenging environment.

ABILITY SUMMARY:

I am self-motivated dependable and enjoy working as a team member to accomplish organizational goals. I have strong organizational skills with the ability to understand business needs and plan accordingly.

EDUCATION:

El Paso Community College, Associates Degree in Office Information Systems, June 2000-August 2002

EXPERIENCE:

Insight Global Solutions: March 13, 2021-April 21, 2023

Customer Service Agent Claim Benefit Specialist

·Confer with customers by telephone to provide information about products or services, take or enter intakes (registrations), cancel accounts, or obtain details of required documentation

·Recording details of comments as well as actions taken

·Check to ensure that appropriate changes were made to resolve customer's problems

·Contact customers or vendors to respond to inquiries or to notify them of claim investigation results or any planned adjustments

·Determine assistance for requested service after verification of services

HGS December 3, 2018 -May 8, 2020

Claim Benefit Specialist

·Check Medical Insurance to process claim

·Determine charges for requested services

·Process payment for services provided

·

Aliviane, Inc. El Paso TX. September 2002-September 2016 Office Manager/ Administrative Assistant

·Client Financial Eligibility

·Enter Client Admission, Discharge and Follow up in Database

·Verify Client Insurance/Medicaid

·Enter in Database Client Surveys and get averages

·Review Client file

·Keep Client files in Storage

·Billing

·Daily Matrix (Client Count)

·Purchasing

·QuickBooks Reports and Balances

·Making Class Certificates

·Excel reports with Client statistics

·Report with Program Budget balance

·Supervising Front Desk

·Keep Certifications and Office Licensures up to date

·Keep fire extinguishers updated

·Answering Phones

·Copy, Fax and Shred

EPCC Valle Verde El Paso TX, Summer 2002, Internship Clerk

·Review Student Assignment

·Copy

·Shred

LEVI STRUSS & CO. EL PASO TX, April 1985-March 2000, MACHINE OPERATOR

·SEWING MACHINE/BUTTON & BUTTONHOLE

SKILLS AND ABILITIES:

Computer literate, Type 40-50wpm, filing, telephone Etiquette, Bookkeeping and General Office Skills. Bilingual (English/Spanish). Proficient in the following computer programs:

MS Word MS Front Page

MS Windows XP MS Publisher

MS Excel MS PowerPoint

Outlook Adobe Page Maker

QuikBooks MS Access

Peachtree Windows

PROFESSIONAL ENRICHMENT ABILITIES:

Strategies for Strengthening Families, Reconnecting Youth, Non-Violent Crisis Intervention, HIV/STD/TB/HEPATITIS B&C, Client Bill of Rights, Non Discrimination, Client Abuse, Neglect, Exploitation, Illegal Unprofessional, Unethical Conduct. Get the Most of Medicaid.

REFERENCES:

Insight Global-

Marcus Whiteside, Resource Manager

626-***-****

Aliviane, Inc

Lucy Silva, Billing Director

ad0sdh@r.postjobfree.com

915-***-****

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