Customer Service Administrative Assistant
Resume:
Randall S. Williams
**** ******* *****, *******, ** 72112 · 870-***-**** · ad0sdf@r.postjobfree.com
Summary
12+ years in property management
** ***** ** ****** ********** management, merchandising, inventory management, customer service, and sales
5 years in elder care performing customer care and caregiving
5+ years Jail/Prison Security and Administration
20 + years in Information Technology performing project management, customer care, business/systems analysis, and software development.
Managerial Background
Inventory Management; Risk Assessment; Process Engineering; Documentation of Projects, Plans, and Missions; Quality Assurances; Project Life-Cycle Development; Software Release Planning and Packing; Customer Care.
Technical Background
Metrics Development and Implementation; Level of Efforts (LOEs) Defined and Tracked; Created and employed Requirements Traceability Matrix (RTMs); Industry Best Practices and Risk Assessment; Configuration Management Planning; Disaster Recovery Planning; Software Function Point Analysis.
Employment History
williams properties (self) 2006-Present
Property Manager
Customer Service and Property Management
Jackson County Sheriff’s Office 2022-Present
Jailer and Jailer Sgt (2 months each)
Lieutenant
Maintain files, ensuring policies are adhered to
Booking and Maintain Property
Transport inmates
Supervise inmates (discipline as required)
Arkansas Department OF Correction 2019-2022
Administrative Specialist I – Visitation Clerk (2019-2020)
Maintain files, ensuring policies are adhered to.
Run and document CIC background checks.
Prepare correspondence and Customer Service.
Maintain visitor schedules and logs.
Administrative Specialist II - Deputy Warden Assistant (2020-2022)
Perform Administrative I duties.
Screen/direct phone calls and paperwork.
Support various Unit departments.
Prepare weekly and monthly reports.
Securitas 2018-2019
Security Guard
Scale Operator
Security Checks
Anderson Merchandising 2017-2018
Retail Merchandiser
Ordering, restocking, straightening and organizing product and displays (merchandising product)
Reading planograms and merchandising product
Communicating with store management
Jackson County Sheriff’s office 2017-2017
Jailer
Book and Release inmates
Responsible for keeping the inmate pods secure
Responsible for the basic needs of inmates
Acosta 2014-2017
Retail Merchandiser
Ordering, restocking, straightening and organizing product and displays (merchandising product)
Reading planograms and merchandising product
Communicating with store management
Crossmark 2014-2014
Retail Merchandiser
Ordering, restocking, straightening and organizing product and displays (merchandising product)
Reading planograms and merchandising product
Communicating with store management
Staffmark (Medallion Foods) 2014-2014
Sanitation Team
Work with chemicals to clean machinery
Sykes Home 2014-2014
Customer Service Representative
Sales and Customer Service
Wal-Mart 2013-2013
Night Crew Stocker
Sales and Customer Service
Inventory management
Stocking and plan-o-grams
Kroger 2013-2013
Night Crew Stocker
Sales and Customer Service
Inventory management
Stocking and plan-o-grams
Century Management 2012-2013
Department Manager
McDonald’s restaurant operations management
Golden Transportation 2012
Van Driver
Customer Service
White River Area on Aging 2009-2011
Van Driver
Customer Service
Family Caregiver 2007-2009
Kroger 2006-2007
Night Crew Stocker
Sales and Customer Service
Inventory management
Stocking and plan-o-grams
J C Penney 2005 - 2006
Fine Jewelry Specialist
Sales and Customer Service
Inventory management
Stocking and plan-o-grams
Advance Auto Parts · Portland, Tennessee 2003 - 2005
Second Assistant Manager
Cash Management
Open/close store
Inventory Management
Sales and Customer Service
Stocking and plan-o-grams
Air One Supply · White House, Tennessee 2002 - 2003
Major Appliance Technician
Repair major appliances (in the shop and service calls)
Sales and Customer Service
Randstad · Nashville, Tennessee 2002
Dell Computer Corporation Sales Representative
Sales using the Model Of Control
New Century Technology · Nashville, Tennessee 2002
Project Controller
Engineered processes to manage resources and establish project feedback process
Coordinate issues with team members and outside vendors
The Adler Group · Manhattan Beach, California 2000 - 2001
Project Manager for Defense Operations Research Agency
Re-engineered processes to include best practices for a worldwide logistics agency.
Identified and documented processes, requirements, and practices for implementation of SAP and Manugistics software, using the IDEF methodology.
Vista RMS · Herndon, VA 1999 - 2000
Release/Project Manager for the MCI WorldCom Local Billing Systems (LBS)
Coordinated release planning and packing. Directed senior management across divisions to obtain levels of commitment and scope closure for 5 large inter-related, mission-critical systems.
Performed process improvement and TQM.
Computech, Inc. · Bethesda, MD 1998 - 1999
Manager for the Presidential Budget Systems
Executive Office of the President of the United States (EOP)
Managed implementation of software regulatory changes.
Managed maintenance of web interfaces used by the 800+ federal agencies.
Managed the data center outsourcing.
Credit Management Solutions, Inc. · Annapolis Junction, MD 1997 - 1998
Project Manager for Software Solutions and Services
Performed business process engineering and TQM and managed software customization.
Directed sales and legal departments to solidify contracts and generate revenue.
American Association of Retired Persons · Washington, DC 1988 - 1997
Senior Systems Analyst
Launched the information technology methodology.
Formulated and directed a TQM strategy for the Information Technology Department by:
Developing metrics reports
Tracking level-of-efforts (LOEs)
Developing a requirements traceability matrix (RTM)
Education
B.B.A. - Business Systems Analysis Harding University - Searcy, Arkansas
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