Front Office Manager
Resume:
Déna J.Gabriel
*********@***.***
Plainsboro, NJ
Education:
Bachelor of Arts in Psychology
Clinical Concentration
GPA: 3.77
Penn State University, University Park, Pennsylvania
Masters of Science in Psychology
Specialization in Industrial/Organizational Psych.
12/2021
GPA: 3.97
Graduate with distinction
Summa Cum Laude
Capella University
Honors and Activities:
* National Deans List (multiple semesters)
* Phi Theta Kappa Honors Society
* Penn State University Psychology Club
* Psi Chi International Honors Society in Psychology
* National Society of Leadership and Success Honors Society Advanced standing
Experience:
H&R Block
10/2020- Present
East Windsor,NJ
Office Manager (ATL)
*Manage front office area
*Answer Telephone
*Schedule, cancel and confirm all appointments
*Control client flow
*maintain client information and files
*Take all client payments
*Open and close cash register
*maintain office and supplies
*General office work: fax, file, copy etc.
*Help train new front office employees
*Offer available programs to clients
*Check-in/out all Clients
*Manage incoming/outgoing mail
* Manage/ lead team of 10-15receptionists and tax professionals
*Open/Close store. Key holder
* Provide daily operations and support to office team.
Senior Helpers 8/2019-8/2020
Manalapan, N.J.
HR Hiring Manager
* Onboarding, which includes verifying all I-9’s, running and reviewing background checks, verify certifications. .
* Set-up employee payroll/direct deposits.
* Obtain and verify references.
* Create and maintain employee files.
* Assist with training and development. Handle employee relations and communications. Coordinate manpower planning.
* Conduct all phone and in person interviews.
* Updated and improved office billing by restructuring the process on how it is completed. This saved the office team not wasting time and also reduced errors.
* Revamped the recruiting operations/ process by creating and prioritizing a checklist and increasing daily outbound calls to candidates. Prior to this, new hire totals were an average of 1-2 per week. This was increased to 6-15 per week from the improved process tripling new hire headcount.
EIHAB Human Services of NJ 8/2016-8/2019
Howell, N.J.
Office Lead Admin./HR
*Maintain office services by organizing daily office operations and procedures including the management of the front and back office areas as well as directing client flow (Admin/HR)
*Answer Telephones (take messages, transfer calls). Control Office Petty Cash account and manage all incoming/outgoing mail.
*Maintain client information and files (Admin/HR). Assist with daily HR procedures such as onboarding, maintain files, assist with new hires and training new employees.
*Produce/update accurate and professional documents, emails, letters, communications, and other appropriate word-processed work (Admin/HR)
*Order NJ Office supplies including all NJ Group Homes (28+)
*Maintaining office condition in arranging necessary repairs and corresponding with IT department to resolve office system issues. Manage NJ invoices.
*Oversee NJ Fleet Dept. Including correspondence with DMV for Registration and Title renewals, Insurance and accident claims, obtaining Power of Attorney from the CEO for NJ vehicles, signing off vehicles to new staff and maintaining those files including implementing the monetary recovery of unpaid violations.
*Oversee the inventory and re-supply of telecommunication office products, including cell phones.
Experience Continued:
*Collect/Manage weekly billing, monthly logs for budget preparations
*Receive, distribute bi-weekly payroll for staff including payroll timesheets.
*Receive, track, distribute and record signatures on client checks
*Send out employee vehicle mileage reimbursements, Maintenance Dept. receipts
H&R Block 12/2014-8/2016
East Windsor, N.J.
Office Lead CSP/Admin. Seasonal
*Manage front office area
*Answer Telephone
*Schedule, cancel and confirm all appointments
*Control client flow
*maintain client information and files
*Take all client payments
*Open and close cash register
*maintain office and supplies
*General office work: fax, file, copy etc.
*Help train new front office employees
*Offer available programs to clients
*Check-in/out all Clients
*Manage incoming/outgoing mail
Weight & Life MD 8/2014-12/2014
Ewing, N.J.
Clinical and Administrative Coordinator
* Office Supervisor duties/ Order all office supplies/meet with vendors
* Coordinate patient scheduling, registration, financial counseling, behavior counseling, medical records, and data entry.
* Oversee in-house billing and front office operations.
* Control patient flow
* Human resource management in collaboration with HR
* Develop, implement and maintain office policies/procedures as well as compliance planning in collaboration with HR
* Marketing and development
* Organize weekly team meetings and setting agendas
* Multitask and fill in for all employees in case of shortage
* Interview, hire and train all employees
* Head all clinical and clerical duties
Easter Seals Bay Area 8/2013-10/2013
Pleasant Hill, California
Behavior Interventionist (P/T ages 12 months-22 years of age)
* Record daily business office data.
* Implement ABA and other naturalistic therapies to children with Autism and their families
Experience Continued:
Contra Costa ARC 11/2012-11/2013
Concord, California
Early Intervention (ages 12 months-3 years of age)
* Implement center-based therapies including ABA and other naturalistic approaches to children with developmental delays/on the spectrum.
* Daily recording of data
Mathematica Policy Research 5/2010-01/2011
Princeton, New Jersey
Research Specialist (P/T while attending college)
* Conducted interviews with study participants over the phone regarding mental health care, education, disability, and nutrition.
* Experienced with typing, fax, copy, Word, Excel, Microsoft Office and e-mail.
Bed Bath and Beyond 11/2009-5/2010
Hamilton, New Jersey
Customer Service Representative (P/T while attending college)
* Assisted customers in returning/exchanging merchandise as well as processing bridal registry, telephone reception, custom, and web-based orders, cash handling, Data input-merchandise inventory, and recovery.
Ewing Public School District 8/2002-11/2009
Ewing, New Jersey
Special Education
* Classroom Teacher Substitute/Teacher’s Aide for ED/MD/LD/DD and Autistic (Pre-K to 5th grade), Special Ed. Resource and inclusion Aide also certified as a substitute classroom teacher.
* Summer Teacher for Enrichment group for K-5th grade and ESY--ED/MD/LD/DD and Autistic (Pre-K to 5th grade) and EDP Head Teacher (After and before school program-various grades)
* Supervise children, weekly lesson plans, parent conferences, IEP meetings and evaluations also assist with writing IEP, behavior plans and report cards, attend designated workshops, proctor state tests, conduct daily classroom lessons and supervise trips including proficient use of Word, Excel, Microsoft Office and e-mail, file, fax and copy duties.
Mulberry Childcare Preschool 6/2001-06/2002
Lawrenceville, New Jersey
Head Teacher/Supervisor (Infant and Toddler Room)
S.C.O.P.E(Uniondale School) 8/2000-06/2001 Uniondale, New York
Program Director
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