Customer Service Accounts Payable, personal assistant, travel assistan
Resume:
Angela Salazar
***************@*****.***
Talented professional considered knowledgeable leader and dedicated problem solver.
Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements SKILLS
● Team Management and
● Supervision
● Recruitment and Hiring
● Decision Making
● Team Building
● Handling Customer Complaints
● Report Preparation and Analysis
● Complex Problem Solving
● Microsoft Office Suite
● Quality Assurance
● Schedule Coordination
● Attention to Detail
● Accounts Payable and Receivable
PROFESSIONAL HISTORY
Walmart Resolution Coordinator Gift Cards Tier I September 2022- march 2023
MAJOR RESPONSIBILITIES:
● Research and analyze accounts prior to initiating contact and examine historical data, evaluate past resolution efforts
● Accepts and processes both written and phone communications to resolve escalated customer account issues
● Make adjustments to and notate customer accounts
● Provide excellent customer service while handling inbound calls and navigating between multiple systems
● Read help systems, daily bulletins and emails to stay current on policies and procedures
● Contributes to process and customer experience improvements
● Provide customers with information and supporting documentation as requested
● Log disputes and communicate with maintenance locations to resolve customer issues
● Research and resolve failed transactions
● Outreach to shop locations to resolve National Account disputes
● Other duties assigned as needed
Personal Travel Assistant Andrew Romero
January 2021- March 2022
● Reporting to senior management and performing secretarial and administrative duties.
● Typing, formatting, and editing reports, documents, and presentations.
● Entering data, maintaining databases, and keeping records.
● Liaising with internal departments, answering calls, and making travel arrangements.
● Managing internal and external correspondence on behalf of senior management.
● Scheduling appointments, maintaining an events calendar, and sending reminders.
● Copying, scanning, and faxing documents, as well as taking notes.
● Preparing facilities for scheduled events and arranging refreshments, if required.
● Ordering office supplies and replacements, as well as managing mail and courier services.
● Observing best business practices and etiquette. Shutterfly Tempe, AZ
September 2020-January 2021
● Inspected final products to assess compliance with quality standards and established tolerances.
● Supported current production needs by moving items between equipment, conveyors and staging areas.
● Supported machine operators in setup and operation of production equipment resulting in efficient runs.
● Took on additional shifts during peak work periods to keep projects on schedule.
● Prepared materials for assembly work to keep workflows running smoothly
● Organized work to meet demanding production goals.
● Safely operated hand and power tools to complete repetitive tasks.
● Calibrated machines to maintain required productivity levels and adherence to quality standards.
● Conducted quality inspections of finished products and made minor repairs to meet project expectations.
● Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
● Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
● Resolved issues quickly to maintain productivity goals. Twin tails grooming Scottsdale AZ coordinator
February 2020-April 20220
● Answering phone calls, transferring callers as appropriate
● Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
● Managing schedules for conference and community spaces
● Monitoring and ordering inventory for office and break room supplies
● Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
● Filing and organizing records, invoices and other important documentation
● Submitting work orders and scheduling repairs for general office space and equipment
● Ordering repairs for office equipment and maintenance, connecting with and escorting vendors
Bellyrubz Scottsdale AZ manager
March 2019-January 2020
● Coordinating and overseeing operations for kennels that house dogs (and sometimes other animals)
● Hiring, training, and supervising other kennel workers
● Creating work schedules
● Developing and enforcing kennel policies and procedures
● Scheduling boarding appointments
● Ensuring cages, runs, and the overall facility is cleaned on a regular basis
● Ensuring the animals are groomed, fed, exercised, and generally cared for
● Monitoring the behavior of boarded animals
Jimmy johns Scottsdale AZ assistant manager, driver, Inshop July 2018- March 2019
In-Shopp
● As the job title specifies, inshoppers work in the sandwich shop performing various duties relating to customer service and food preparation.
● Responsibilities range from greeting customers and taking orders to operating cash registers and making sandwiches.
● In-shoppers also slice meats and chop vegetables, clean each restaurant, and answer telephones.
● Applicants must possess the ability to work on foot in sometimes hectic environments Driver
● Responsible for delivering orders to offsite customers, drivers need reliable vehicles.
● In addition to delivering food, drivers take orders over the phone and assist with preparing sandwiches.
● Candidates with valid licenses and clean driving records typically prove ideal for the entry-level job.
IHOP Chandler AZ lead server
September 2016- March 2019 (on and off)
● Greeting, seating, and escorting guests.
● Providing menu recommendations and additional information.
● Upselling additional products when appropriate.
● Handle guest complaints in a timely manner and inquire about the quality of the dining experience.
● Taking orders using software, order slips, or by memorization.
● Communicating order details to the kitchen staff.
● Delivering food and beverages in a timely fashion.
● Delivering checks and collecting bill payments.
● Cleaning and maintaining the appearance of tables and tableware.
● Providing exceptional customer experience.
Contact this candidate