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CHRISTOPHER SMITH, MA, MBB, BPMP

913-***-**** ad0sd1@r.postjobfree.com

Project Management/Continuous Improvement Leader Hospital Sector Agile Project Management Continuous Improvement Change Management Organizational Transformation In partnership with executive leadership, provides oversight, facilitation, and coordination in assessing, designing, and implementing innovative patient safety, clinical and operational reliability strategies to improve the clinical and operational performance in the organization. Facilitates the design and implementation of consistent and lean clinical and operational practices across the organization. Known for expertly applying operations improvement methodologies (LEAN, Six Sigma, Agile) throughout the organization in order to reduce non-value-added activity and increase value-added activity. Focuses on process flow, variation reduction, mistake proofing, and change management in hospital-based settings. CONTINUOUS IMPROVEMENT METHODS & TOOLS

Lean Six Sigma (LSS) • Agile Project Management • Change Management (CM)

• Business Process Management (BPM) • Stakeholder Analysis • A3

• Fishbone Diagram • Process Mapping • Affinity Diagram • 6M

• 5S • Root Cause Analysis (RCA)

NOTABLE HIGHLIGHTS

Collaborated with McKinsey and CO regarding system wide Length of Stay (LOS) reduction and organizational transformation initiatives (2023)

Served as the LOS Process Improvement co-leader and achieved $5 million savings for reducing inlier inpatient LOS days (2023)

Achieved $1.2 million savings for reducing outlier inpatient LOS days (2023)

Advised the development, deployment, and education of the LOS portfolio of Tableau dashboards

(11) for near-real time system and division (12 hospitals) LOS performance data (2023)

Lead emergency projects for Employee Health Service, Infection Prevention, and Human Resources during the 2020 Sentara COVID-19 Response

Lead the Sentara 2019 LOS Clinical Process Improvement project and achieved $4 million dollars in savings across the system

Mentored 10 Sentara Lean Six Sigma Yellow Belts during 2019, one of which was chosen to be presented at the 2019 DNV conference

Implemented improved cash collections operational processes and increased automatic phone dialer outbound customer call touches by 131% over the baseline period while managing and mentoring the MFS Department Leader and Team Leaders.

Conducted front line cash collections agent processes, defined Critical to Quality (CTQ) requirements, and instituted efficiency software and management processes which increased automatic outbound phone dialer calls by over 800K ($16 million) per year over the baseline period.

Serves as a member of R1 RCM corporate Lean Six Sigma organization and instructs Green Belt and Yellow Belt classes. Currently mentors 2 Green Belts and 20+ Yellow Belts on their A3 projects. LEADERSHIP COACHING & MENTORING

Provides leadership, coordination, and management to enable team to deliver excellent results.

Supports both clinical and non-clinical areas through education, consultation, and facilitation.

Focuses on satisfaction (patient & care giver), time (operational flow), quality (variation reduction & defects), and financial (cost).

Deploys resources to areas of high organizational impact and strategic relevance. 2

Serves as the organizational steward over the deployment and acceleration of Lean Management

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CONTINUOUS IMPROVEMENT PLANNING COLLABORATION

Identifies best practices and opportunities for continuous improvements in various functional areas.

Drives the process improvement program and helps identify areas of strategic opportunity and cross-functional improvement initiatives within administration.

Leads collaboratively and acts as a process improvement thought leader, working across numerous disciplines and functions.

Helps teams identify measures of success; monitors project outcomes. CONTINUOUS IMPROVEMENT TOOLS & METHODOLOGIES MEASUREMENT

Leverages continuous improvement tools and methodologies to clearly define current state processes, drive out waste and redundancies and improve processes.

Manages all aspects of the portfolio of process improvement projects, including improvement initiatives, training and tool development.

Develops metrics to evaluate the impact of process improvement initiatives on the achievement of organizational objectives.

INTERNAL CONSULTING & TRAINING

Worked closely with McKinsey and CO with respect to consultation and organizational transformation.

Actively participate in process improvement initiatives through project work, facilitation, consultation, education, and reporting.

Facilitates and coaches, 5S activities, A3s, and other improvement activities. RELEVANT EXPERIENCE

SENTARA HEALTH, Virginia Beach, VA 2018- Present

Sentara Healthcare is a not-for-profit healthcare organization serving Virginia and northeastern North Carolina. It is based in Norfolk, Virginia and offers services in 12 acute care hospitals, 10 nursing centers, and three assisted living facilities across the two states. Senior Process Improvement Engineer

Leads Clinical Process Improvement teams (LOS reduction) for system wide process improvement projects. Recognized as a process improvement subject matter expert (SME) within the Process Improvement Department and by personnel in other departments. As a process improvement SME, was requested to assist senior leadership during the 2020 Sentara COVID-19 response. R1 REVENUE CYCLE MANAGEMENT (RCM), Chicago, IL 2015 – 2018 R1 RCM Inc. (NASDAQ: RCM) is a leading provider of technology-enabled revenue cycle management services to healthcare providers.

Continuous Improvement Manager

Worked with 100 Patient Financial Advocates (PFAs) within the Medical Financial Solutions (MFS) department. Serves as a change agent responsible to drive Company cultural transformation through the application of Lean Six Sigma, continuous improvement principles, methods and tools. 3

VA MONTANA HEALTH CARE SYSTEM, Fort Harrison, MT 2012 – 2015 Provides a VA presence in every major city in the state of Montana through a series of community- based clinics, a community living center, and an acute care medical center. Redesign Program Manager Health Systems Specialist Served as the Redesign Program Manager and responsible for management of all clinical and administrative improvements.

MUNSON ARMY HEALTH CENTER, Leavenworth, KS 2010 – 2012 A health center serving the military and civilian personnel at Fort Leavenworth. Clinical Workflow Analyst Health Systems Specialist Worked with internal customers to diagnose clinical workflow (process) and business problems, recommend appropriate tools and applications for solutions using Lean methodologies, Business Process Management, and Business Process Reengineering Principles. Presented findings and recommendations to Executive Staff.

EARLIER EXPERIENCE

EVANS ARMY COMMUNITY CENTER, Fort Carson, CO

Training Instructor- Medical Command Provider Satisfaction Civil Service (2009-2010) COMPUTER GENERATED SOLUTIONS, INC., Cheyenne, WY

AHLTA-Sustainment Instructor Contract Position: 6 months (2009 – 2009) MULTISERVICES GROUP INTERNATIONAL CORP

AHLTA- Sustainment Instructor (2008 - 2009)

AMEDD CENTER AND SCHOOLS, Fort Sam Houston, TX

Training Instructor – Health Care (2007 – 2008)

EAGLE GROUP INTERNATIONAL, Fort Sam Houston, TX

Training Instructor – Health Care (2007 – 2007)

MILITARY SERVICE

UNITED STATES ARMY, Fort Campbell, KY

Healthcare Specialist (2000 – 2006) Active Duty: Honorable Discharge UNITED STATES NAVY, MCAS Futenma, AP

Hospital Corpsman (1995 – 2000) Active Duty: Honorable Discharge EDUCATION

WEBSTER UNIVERSITY, St. Louis, MO

MA Master of Arts, Management & Leadership, 2012 TROY UNIVERSITY, Troy, AL

BS Bachelor of Science, Social Sciences, 2010

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POFESSIONAL EDUCATION

PURDUE UNIVERSITY (College of Engineering), West Lafayette, IN Agile Certificate 2023

PROSCI

Certified Change Practitioner, 2022

VILLANOVA UNIVERSITY, Villanova, PA

MBB Master Black Belt, 2017

Master Certificate in Six-Sigma Healthcare, 2015

Business Process Management Institute-

Business Process Management Professional (BPMP), 2012 PROFESSIONAL AFFILIATION

Prosci- Certified Change Practitioner

Business Process Management Institute- Business Process Management Professional (BPMP) SOFTWARE PROFICIENCIES

Microsoft Visio (with BPMN 2.0 Plug-in) • Microsoft Project, Outlook, Excel, and Word QI Macros • Minitab (Version 17) • Dragon Medical • AHLTA EHR Systems

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