Stasia Lopez

Paterson, NJ 862-***-**** ad0scy@r.postjobfree.com

EDUCATION:

Berkeley College – Woodland Park, NJ Graduated May 2020

Bachelor’s in Political Science and Legal Studies

PROFESSIONAL EXPERIENCE:

Banana Republic Factory Store – Paramus, NJ August 2018 to May 2021

Sales Associate/Customer Service Representative

- Responsible for taking incoming calls, emails, or chats from customers regarding lost packages.

- Exchanges/returns, shipping information, billing, and a variety of other questions.

- Ability to respond in a timely, tactful, and professional manner while assisting and resolving customer questions or concerns.

Amazing Kids Care –Paterson, NJ July 2015 to August 2018

Teacher’s Assistant/Summer Counselor

- Conducted personal learning with students who need special attention.

- Maintained orderliness in class.

- Be present at staff meetings and other school functions.

- Supervised students during field trip and other outdoor school activities.

- Worked with the head teacher to develop lesson syllables.

- Coordinated students in recreational activities at school.

- Helped in the distribution of learning materials to students.

- Ensured that students are present in the classroom during classes.

- Helped with marking and recording of students’ class work.

- Sorted out learning materials and make them available.

Internship at The DiMaria Law Firm- Totowa, NJ January 2020- April 2020

Intern/Clerkship

- Contract management and general legal document organization: managing forms/templates, obtaining signatures, inputting contracts into our contract management system, and record retrieval. - Basic legal drafting, redlines, review and approval of a variety of agreements including NDAs, independent contractor agreements and scopes of work with Master Services Agreements, other template agreements, and amendments to these templates. Assists with agreement template updates. - Effective communication with colleagues across departments and external vendors or customers, if needed. - Process creation and improvement to support legal operations: creating and managing forms and tracking tools, developing processes, evaluating software. - Other general support to attorney team members.

Ernest & Young (Financial Group) (Contract Based) (Remote) January 2021- April 2021

Customer Service Rep/Technical Support

- Entering customer and account data from source documents within time limits.

- Compiling, verifying accuracy and sorting information to prepare source data for computer entry.

- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels. Assist in parts entry, literature fulfillment and other administrative duties to improve performance to the customer

Valley Health Group (On-site/Remote) May 2021- July 2022

Medical Secretary/Medical Scheduler

- Responds promptly to patient’s needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. - Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. - Multi tasks to document while speaking with the consumer. - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards. - Inform employees of appointments scheduled, rescheduled, or canceled in a timely manner.

- Accurately determine client needs and goals so that appointments are scheduled with the correct team member.

TruGreen Lawn Care July 2022-Present

Lawn Care Representative/Sales

- Entering client and account information within deadlines from source documents.

- Gathering, checking for accuracy, and sorting data to get source data ready for computer entry.

- Examining data for flaws or omissions, fixing any inconsistencies, and examining output.

- Constantly displaying a friendly, sympathetic, and professional demeanor with customers.

- Quickly attending to client inquiries.

- Interacting with customers via a variety of methods. assist with the entering of components, the fulfillment of literature orders, and other administrative tasks to enhance performance for the client.

-Selling lawn service to new and existing clients on the phone and in person.

ADDITIONAL SKILLS/ CERTIFICATIONS:

Microsoft Office Proficiency (Word, Excel & PowerPoint)

Calendaring/Scheduling & Email Management

Typing (50 WPM)

Excellent Computer/Social Media Skills

Professional Phone Skills

Amazing Interpersonal Skills

Detailed oriented

Adaptability/Analytical & Problem-Solving Skills

Data Visualization

Sales Reports

Self-Motivated

Software Applications

Certifications

Bachelor of Political Science/Legal Studies & Paralegal Studies

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