Meenu Dubey

GC EAD, C*c Only

ad0scf@r.postjobfree.com / 508-***-****

PROFESSIONAL SUMMARY

Around 8+ years of experience in Salesforce.com CRM Platform as an Administrator/APP Builder including analysis, modeling, design, coding, testing and implementation on various business domains like Insurance, healthcare and Retail and 3+ years of experience as System Admin.

Extensive experience using Salesforce.com Administration, Territory management, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.

Experience in deployment of applications from Sandbox to Production using Change Sets.

Knowledge of Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, and Visual force pages.

Developed Apex classes, Controller classes and Apex Triggers on the Force.com platform to customize applications according to functional needs.

Experience in working with SOQL, SOSL, CSS, and Force.com Web Services.

Proficient in Bulk Data Migration from Traditional Applications to Sales Forces using on-demand Apex Data Loader. IO.

Experience in a wide range of languages and technologies such as Apex, Visual Force, Java, HTML, CSS, AJAX, DOM and JavaScript.

Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.

Salesforce certified Administrator and Platform Developer1 (PD1).

Strong knowledge of sales, marketing, service and support automation.

Knowledge in Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.

Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.

Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects and workflows.

Excellent work ethic, self-motivated, quick learner and team-oriented.

Continually provided value-added services to clients through thoughtful experience and excellent communication skills.

Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.

Hands-on experience in implementing Validation Rules, Field Dependencies, Assignment Rules, Work Flows, Process Builder and Approval Processes for automated alerts, field updates & Email generation according to application requirements.

Experience in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Experience in Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On the Force.com Platform.

TECHNICAL SKILLS

Salesforce.com: SFDC, contract management, Apex, Visual Force, SOQL SOSL. Apex Triggers, Workflows. Approvals, Email Templates. Formulas, Validation Rules, AppExchange, Customer Portal and Partner Portal, Eclipse, Salesforce.com, Force.com IDE, Veeva, Apex Data Loader, Roles Profiles.

Languages: C, C#, C++, Java.

App/Web Servers: Apache, Tomcat, Weblogic, Websphere.

ETL Tools: Informatica on Demand, ANT, Eclipse IDE.

Web Technologies: XML, XSL, HTML, HTML 5. XHTML, CSS, AJAX.

Databases: Oracle 9i/10g/11h, MySQL, SQL Server 2000/2008/2012.

Operating Systems: UNIX, Windows 95/98/2000/XP/2003.

PROFESSIONAL EXPERIENCE

Western & Southern Financial Group - Cincinnati, OH Aug 2022 – Present

Role: Salesforce Admin and Developer

Responsibilities:

Implemented the requirements on the Salesforce.com platform using Eclipse Force.com IDE Plug-in.

Worked with business analysts to develop project implementation and develop plans including user interfaces.

Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Resolved the Cases and support the team on an urgent bases, implementing and working with real-time troubleshooting.

Understanding Integration scenarios, and design to develop Apex/Visual force according to the business requirements.

Gathered user and functional system requirements and Worked with stakeholders and project teams to prioritize collected requirements.

Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.

Tracked the status of requirements throughout the project lifecycle, and redefined them as necessary Communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.

Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.

Performing a leadership role in the area of requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.

Developed various Visual Force Pages, and Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide the functionality to the visual pages.

Created Batch classes to perform batch jobs.

Worked on various AppExchange products according to the needs of the organization. Implemented an AppExchange app bill. ON app to the Salesforce CRM to create automatic bills for all the employees working in the organization.

Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.

Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Created many Email Templates and Mall Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.

Customized Chatter now for profiles for different users and configuring with Facebook and Twitter.

Created Approval Process and workflow rules and defined related tasks, time-triggered tasks, email alerts and filed updates to implement business logic.

Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle Windows.

Warner Bros. Discovery - Burbank, CA Feb 2019 – Jul 2022

Role: Salesforce Admin and Developer

Responsibilities:

Customized Visual force pages and modified the code for restricting some countries in which they are not willing to do business.

Created users, roles and public groups and implemented role hierarchies, sharing rules and record-level permissions to provide shared access among different users.

Created test scenarios on the Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Used Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.

Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.

Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.

Involved in Salesforce.com Application Setup activities and customized the apps to match the organization’s functional needs.

Conducted feasibility study and gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx and Siebel CRM on Demand.

Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers. Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management and Account and Contact Management.

Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Salespeople.

Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.

Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules, Components and Visual force Pages.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Created Email templates, approval processes and approval page layouts and defined approval actions on them to automate the processes.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers in better utilizing Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's needs.

Created profiles and implemented Object and field-level security to hide critical information on the profile users.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.

Environment: Saleforce.com platform, Apex, Visual force, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Kaiser Permanente - Burbank, CA Jun 2017 – Jan 2019

Role: Salesforce Admin and Developer

Responsibilities:

Implemented Email case, Web to Case Functionality in the ticketing system.

Developed Apex Triggers, Visual Force Pages and Controllers and managed to support the business workflows.

Developed various Batch Apex classes and scheduled those using Apex Scheduler.

Used Eclipse with Force.com IDE plug-in for development and deployment.

Created Record types, Roll Summary, Workflow rules, Approval process, Auto Response rules and Validation rules to ensure data is validated and automate business logic conditionally.

Provided training to the internal business users to use the application and develop their own custom reports.

Coordinate multiple vendors for data-set processing/ data migration and import-export process.

Set up Integration between Salesforce and MS-SQL using DB-AMP.

Data Extraction and Validation from SQL SERVER.

Decisions and Control on AppExchange Applications, Managed/Unmanaged Packages reviews.

Configured and maintained Salesforce.com application user Profiles, Roles, and Permissions sets.

Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles.

Created and used Email templates in HTML.

Developed and configured various Reports and Report Folders for different groups based on the need of the organization.

Used field-level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Built Reports and Dashboards to continuously monitor data quality and integrity and assist users with report design and management.

Created Sharing Settings on different objects to reflect the business logic.

Provided CRM Level 2 and Level 3 Support in troubleshooting the issues and working closely with the users to ensure the applications meet their needs and keep pace with changes in CRM application.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Cases, Campaigns, Reports and Dashboards.

Built efficient Client Services Ticketing system using Cases object.

Provided training to Level 1 Support to use the CRM application and to use Client Services Ticketing System.

Involved in Data Mapping and Data Migration from legacy systems to SalesForce.com objects and fields.

Customized Page layouts for Opportunities, Contacts and Accounts for different profiles.

Used Change sets in Deployment.

Interacted with various business team members to gather the requirements and documented the requirements.

Customized the Dashboards to track usage for productivity and performance of business centers.

Created Queues, Public Groups and Email Templates.

Closely monitor the deduplication process by Integration of IBM Initiate that involved web service API calls and future methods.

Troubleshoot the issues with custom merge processes and integrations with different applications.

Developed various Automation Processes.

Involved in customizing the Salesforce.com application to match the organization’s functional needs.

Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.

Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volumes.

Built SQL scripts to retrieve data from SQL SERVER databases.

Built complex reports using SQL Scripts.

Environment: Salesforce, Luminate Online, IBM Initiate, Greater Giving, SQL SERVER, Apex Data Loader, Force.com IDE, SOQL Explorer, Chatter, DB Amp, Marketo, CRM Pledgemaker.

HashiCorp - San Francisco, CA Oct 2015 – Apr 2017

Role: Salesforce.com Admin and Developer

Responsibilities:

Created several reports and dashboards to ensure data quality.

Created Custom Objects, Tabs and Sharing Settings on different objects to reflect the business logic.

Responsible for maintaining functional areas of data management.

Used Data Loader to import or export data from Salesforce.com objects using CSV files.

Involved in data mapping activities to import data provided by the internal data warehouse into Salesforce.

Created and used Email templates in HTML and Visual Force.

Created Reports, Dashboards, Queues, Public Groups and Email Templates.

Developed various Batch Apex classes and scheduled those, using Apex Scheduler.

Used Eclipse with Force.com IDE plug-in for development and deployment.

Implemented Salesforce inbound Email Handler service to process incoming emails.

Used Record types, Workflow rules, Approval process and Validation rules on some of the business functionalities.

Experience in Agile methodology in software development.

Implemented Chatter collaboration to communicate with the users in the organization.

Developed Apex Triggers, Visual force pages and Controllers and managed to support the business workflows.

Involved in customizing the Salesforce.com application to match the organization’s functional needs.

Provided basic training to internal business users to use the application and develop their custom reports.

Involved in Salesforce.com application set-up activities and customized the apps to meet the organization’s functional needs.

Maintained data cleanliness and accuracy by adding custom validation rules.

Configured and maintained Salesforce.com application user profiles, roles, and permissions sets.

Developed custom Reports using custom report types on the salesforce.com platform.

Environment: Salesforce.com Force.com IDE, Developer Console, SOQL Apex, Visual Force, Force.com Data Loader, Page Layouts, Visual Force Controllers, Extensions, HTML CSS.

EDUCATION & CERTIFICATION

Bachelors from Chhatrapati Shahu Ji Maharaj University, Kanpur, India.

Masters from Chhatrapati Shahu Ji Maharaj University, Kanpur, India.

Contact this candidate