Adeva Shank

McKees Rocks, PA *****

ad0sbm@r.postjobfree.com

+1-412-***-****

Seeking a new position looking to expand and grow with a company that I love really interested in customer service rep positioni have about 1 year of experience in the field i’m a strong worker hard worker and I have great communication skills just looking for a great opportunity with utilizing my experience and skills to enhance the productivity of your company hard worker dedicated to achieve whatever type of career i pick up and will succeed at my best Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

CVS Health - Monroeville, PA

May 2022 to February 2023

Responsibilities include responding to customers calls made of the company vision,mission,and values. customer service skills too assist inbound calls

Customer Service Representative (Remote)

THE PITTSBURGH WATER AND SEWER AUTHORITY - Pittsburgh, PA February 2022 to December 2022

Managing inbound and outbound customer calls in a timely manner identify customers needs and wants also continue to build strong relationships with customers knowing how too operate a PC. Also working knowledge of M Sword,Excel and Access DSP (Direct Support Professional)

Freedom Now Home Care - Pittsburgh, PA

November 2020 to July 2022

Assist client on a day-to-day basis including grocery shopping doctors appointments keeping client active throughout the day interacting in the community

Direct Support Professional

A Helping Home, LLC - Pittsburgh, PA

November 2019 to November 2021

Assist client with all ADLs throughout the day including med reminders as well as some light housekeeping sweeping mopping wiping counters down also grocery shopping meal prep as well Supervisor Assistant

Class - Pittsburgh, PA

March 2019 to October 2021

Making sure clients get to doctors appointments and making sure staff fill out medical form when taking client to doctors appointment and to the Emergency room and scheduling appointments for clients RCA/Med Tech

Willows Nursing Home - Pittsburgh, PA

September 2018 to July 2019

1. Help elderly in the morning with what they need ADLs growing as well doing activities to make them feel more comfortable at times also work with dementia and Alzheimer's Memory Care Assembly Line Worker/Material Handler

Spherion - Canonsburg, PA

August 2018 to November 2018

Making boxes highmark books and packets DNA kits

Resident Assistant

Broadmore Senior Living - Bridgeville, PA

March 2017 to February 2018

1. helping elderly with there one on one care needs getting them papered for the day ADL'S Caregiver

Right at Home, Inc. - Pittsburgh, PA

January 2017 to December 2017

Post event cleaner

Consol Energy Center - Pittsburgh, PA

August 2015 to Present

Provide professional cleaning service to an NHL Hockey arena following all home games & other events; remove trash; clean and sanitize restrooms; wipe mirrors, sinks, toilets; work independently to maintain the cleaning standards of assigned areas

Caregiver

BrightStar Care - Pittsburgh, PA

January 2016 to October 2017

Caring for elderly cleaning, cooking taking them where they need too go Assembly Line Worker

Waste Management - Coraopolis, PA

January 2016 to May 2017

Picking through trash and plastic bags

Packer/Shipper

Cookie Factory - Pittsburgh, PA

February 2015 to January 2017

Position of cookies on top of one another in a form of a line keeping up with the belt at fast pace Mail Clerk

Adecco - Pittsburgh, PA

June 2015 to November 2016

Packaging mail sorting mail,

Adecco Temp Service CCP Industries - New Bern, NC

August 2016 to October 2016

Assembly line workers stacking crats

Retail Sales Associate

Macy's - Monroeville, PA

October 2015 to July 2016

Help all customers Thats in need for looking for different items sale many Macy cards Retail Sales Associate

Rainbow Shops - Pittsburgh, PA

May 2014 to September 2015

Hang clothes do recovery make sure nothings on the floor keep store clean Cook

Hardee's Restaurant

April 2012 to May 2013

Prepared menu items to customer's specifications; cleaned and maintained working station Cashier/Cook

Wendy's Restaurant

July 2007 to August 2009

Greeted customers entering establishment; received payment, issued receipts and change due customers; clean and organize eating, service and kitchen areas. Crew Member

Arby's - Newbern, NC

January 2006 to December 2006

Prepping cold foods throughout the day serving customers and greeting them Education

High school diploma

WCHS High School - Vanceboro, NC

January 2006 to June 2009

Skills

• 11Years in good customer service working good with people (10+ years), Good customer service, CPR,Filing, Receptionist (10+ years)

• Dementia Care

• Caregiving

• Alzheimer's Care

• Memory Care

• Senior Care

• Patient Care

• Commercial Cleaning

• Laundry

• Medication Administration

• Customer service

• Vital Signs

• Home Care

• Food Preparation

• Meal Preparation

• Nursing

• Hospice Care

• Personal Assistant Experience

• Retail Sales

• Home health

• First aid

• English

• Communication skills

• Direct support

• Documentation review

• Microsoft Word

• Van driver

Languages

• English - Expert

Certifications and Licenses

First Aid Certification

Present

Driver's License

August 2020 to August 2024

CPR Certification

May 2021 to May 2025

Certified Medication Aide

Certified Medication Technician

Contact this candidate