Data Entry Customer Service
Resume:
Efia Rucker
First Acceptance Insurance
Antioch, TN 37013
*********@*****.***
Property Damage Adjuster
Authorized to work in the US for any employer
Work Experience
Business Administrator
Bridgestone Americas - La Vergne, TN
May 2022 to Present
Mainly Data Entry in excel and maintaining them as well Answering and directing calls
Write and distribute emails
Arrange meetings, schedule appointments, filing
Correspond to letters memos and prepare forms
Create reports on excel sheets every morning to be presented in morning meetings Ordering office supplies etc
Data Entry Specialist
HPE - Nashville-Davidson, TN
June 2016 to July 2022
Entering corrected information from denied claims into the computer in a timely fashion while maintaining accuracy preparing those claims for payment.
Property Damage Claims Adjuster
FIRST ACCEPTANCE INSURANCE - Nashville, TN
January 2017 to April 2020
Property Damage claims Adjuster: Handle auto claims issuing estimates payments having vehicles tow to and from scene to body shops/tow yard etc... issuing and negotiating diminish of value payments, working with the subrogation departments negotiating payments issuing rental cars and reimbursements. Maintaining emails and voicemails working efficiently and effectively as possible my goal is to get the claim work each claim to the best of my knowledge assist the customer along the way with any questions or concerns, taking care of the vehicle and closing that claim. 10 Analyst
ICD - Nashville, TN
August 2015 to July 2017
Responsibilities
ICD-10 Advocacy Team will be responsible for ICD-10 related gaps analysis with two opposing customer segments and providing information back to the business in reportable and actionable means. This includes
working with Vendors and Payers at various levels of the business, from IT to C-Suite. Analyst must be able to be self directed and work without a formalized script, synthesize data received and provide it back to business in meaningful terms. Once the ICD-10 compliance date has occurred, team will continue doing investigative,
outreach and any other discovered needs within the ICD-10 space. Must be able to utilize proprietary tracking
software, excel basics and pivot tables, accurate web search investigation and the ability to speak confidently and knowledgeably to any and all levels of a customer's business Skills Used
Microsoft word, excel, outlook, PowerPoint, typing skills, customer service, communication skills Enrollment Specialist
ICD - Nashville, TN
August 2015 to July 2017
Responsibilities
For the payers that submit claims, I enroll them into our ERA program. Generating forms having them signed,
sending them to the payer and awaiting approval. While assisting with any questions. Im responsible for making
sure for any claims being submitted, ERA's are being received for those claims Accomplishments
Finishing project before due date. Being able to assist co worker their projects. Being recognized by upper management for doing well on project.
Skills Used
Excel, Word, microsoft exchange, adobe reader, communication Service Desk Technician
Asurion - Antioch, TN
March 2014 to July 2016
Responsibilities
Assist customer with any questions pertaining billing, or troubleshooting issue. Adding accounts, refreshing
VLR, refreshing network settings, factory data resets, import and export contacts from devices, connecting
different devices such as blue tooths, Televisions, central air heat systems, stereos, Jetpacks, home phone
connects, etc
Accomplishments
Resolving issues quickly, while providing excellent customer service, having integrity, and being one team.
Skills Used
Computer skills, Word, Word Excel, Outlook, utilizing different computer programs, typing, remote troubleshooting, customer service, billing, etc
Service Desk Analyst
HCA - Brentwood, TN
January 2012 to August 2014
Responsibilities
Assist customer's by incoming calls voicemails emails with technical issue pertaining computer programs,
password resets, Adobe, kronos, meditech, adding printers to all programs, create trouble tickets, etc Remotely troubleshooting
Accomplishments
Resolving issues at a very fast pace, acting with integrity, acting and being one team and providing excellent
customer service
Skills Used
Microsoft Word, Excel, Outlook, typing skills customer service, remote desktop Data Entry of supplied products sold
Sims Recycling Solutions - LaVergne, TN, US
2011 to 2012
Post items on internet sites for selling purposes. Data Entry
Simplex - Brentwood, TN
2008 to 2011
Handle incoming calls assisting consumers with ordering diabetic supplies
• Complete outgoing calls to follow-up on request orders Medical Assistant
Metro Center Healthcare Group - Nashville, TN
2005 to 2008
Assisted medical associates with obtaining medical records, scheduling appointments, and other administrative work.
• Performed triaging with patients and Quest.
• Phlebotomy experience
Customer Service Representative
Sprint PCS - Nashville, TN
2003 to 2005
Handle incoming calls/correspondence assisting customers with various billing and technical issues regarding their cellular service
• Assist customers with tier 1 troubleshooting steps pertaining to various call processing errors
• Maintain a leading balance between quality, average handle time, transfer rate, call work unavailable time,
scheduled adherence, and other cost metric performance indicators. Education
Certification in Business Management
Nashville College of Medical Careers
2005 to 2006
Diploma
Tennessee State University
1996 to 1999
Maplewood High School
1992 to 1996
Skills
• Remote Access Software
• ICD Coding
• Active Directory
• Microsoft Exchange
• Software Troubleshooting
Additional Information
Microsoft Windows/Word/Excel, Explorer, Telephone Operator, Typing Skills 40wpm, Data Entry, Customer
Service/Call Center
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