Customer Service Representative

Polly Lewis

Wappingers Falls, NY ***** - 845-***-**** – *********@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

*Report preparation

*Plan O Grams

* Sales expertise

* Complaint resolution

* Order fulfillment

*USA Grant Applications Grant Watch

Work History:

Greenhouse 3/23 to present

Sabiellco's Greenhouse

Plant for the Spring, Summer, and Fall Season of flowers and vegetables. Ran the Vegetable plant area with replenish, upkeep ie water, trim and maintain. Answer questions on plant upkeep. Assist in customer requests and picking of plants.

Customer Success Specialist, 01/2022 to 10 /2022

Laerdal Medical Corporation – Wappingers Falls, NY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

*Recommended products to customers, thoroughly explaining details.

*Cultivated customer loyalty, promoted repeat business and improved sales. *Developed community reputation through commitment to customer satisfaction and strong client relationships.

Account Executive, 06/2000 to 12/2021

Laerdal Medical Corporation – Wappingers Falls, NY

*Built and strengthened relationships with new and existing accounts to drive revenue growth.

*Prospected new clientele through networking, cold calling, canvassing and referrals.

*Executed successful budget, talent and sales campaign development.

* Developed Funding thru Grants, Foundations, Benefits.

Customer Service Representative, 06/2000 to 06/2001

Laerdal Medical Corporation – Wappingers Falls, NY

Store Manager- Bally of Switzerland 1997-1999

High-end imported leather goods including shoes, purses, belts, and clothing

*Plan O Grams to set up each department.

* Established a sales training program in an existing store and replaced existing manager.

* Instructed store staff in the art of approaching and selling to clientele, including keywords for Asian clientele.

Assistant Manager - Kid’s R Us – 1996

Children’s Clothing Store

* Merchandise presentations consistent with plan-o-grams, revamped restock timelines. (Each store within the company set up the same.)

*Established Customer Service Program (SMART PROGRAM)

*Hiring, Training Review, Counseling Employees.

Store Manager – Gantos 1995

Womens Clothing Store

* Merchandise presentations consistent with plan-o-grams, revamped restock timelines. (Each store within the company set up the same.) Leader for other stores to assist with Plan O Gram set up.

*Responsible for stabilizing a problem ridden store in a sales decline and significant shrinkage. Staff changed by 75%; shrinkage dropped by 80%.

Education

Bachelor of Arts:

Pace University - Pleasantville, NY

Marketing, Advertising, Retail Management,

Associate of Arts:

Ulster County Community College - Stone Ridge, NY

Marketing, Business

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