Dawn Boyer

Bridgeport, PA ***** 484-***-**** ad0saj@r.postjobfree.com linkedin.com/in/dawn-boyer-808a77126

WORKFORCE ADMINISTRATION SPECIALIST

Versatile workforce administration specialist with extensive experience in various areas of human resources operations, including time and attendance, staffing, and new hire on-boarding. Proven ability to analyze department processes and regulatory requirements and create policies and procedures that enhance efficiency and streamline operations. Excels independently, and as part of a team, in fast-paced environments.

AREAS OF EXPERTISE

Workforce Management Software Communication Skills Policies and Procedures Microsoft Excel

Analytical Skills Best Practices

EXPERIENCE

Takeda Pharmaceuticals USA, Inc., City, ST 2020 - May 2023 (hired FT October 2021)

Workforce Administration Specialist

Processed unemployment claims for US employees, in addition to managing employee referral payments for all US hires.

Partner with TA Team, Hiring Managers, HRBP, Payroll, HRIS, HCM to complete 500-800 hires monthly.

Utilize ServiceNow and Agent Workspace systems to resolve employee reported and/or hire related issues.

Complete over 2,000 Workday tasks monthly.

Generate SOP’s and work instructions for business processes.

Own Claw-back process for all over payments to employees.

Accurate completion of 65-70 terminations weekly, including PTO payments and repayments of any sign on bonuses.

ABM Industries 2010 - 2019

Human Resource Business Partner

Handled job postings for open positions and on-boarding processes for the Northeast Region. Managed Leave of Absence (LOA) correspondence and unemployment claims.

Accurate input for new hire, termination, transfer and pay rate changes for up to 3,000 employees monthly.

Liaison between employees and local unions.

Investigate data in support of Federal, State, and Corporate audits for Human Resources.

Conduct investigations for employee complaints/attend hearings.

Ensure compliance of I-9 process and 401K contributions.

Accomplishment.

ADDITIONAL RELEVANT EXPERIENCE

Aetna

Contract Benefit Plan Analyzer

Analyze and revise benefit plans for Corporate clients to include coverage and rates.

Dawn Boyer 484-***-**** Page 2

ADDITIONAL RELEVANT EXPERIENCE (CONTINUED)

M.F. Irvine Solutions

Senior Benefits Administrator

Administrator for 7 clients – 100 to 250 employees - aiding in all aspects of medical, dental, vision, STD, LTD, life insurance, and flexible spending accounts. Process terminations and COBRA enrollments for 16 clients weekly. Use of IBC, UHC, MetLife, Guardian, VBA, Specter, and Unum carrier portals online.

EDUCATION

High School Diploma, Katharine Gibbs School, Souderton Area High School.

CERTIFICATIONS

Six Sigma Yellow Belt – 2022

COMPETENCIES

Core

Strong Business Acumen Flexible/Adaptable Time/Data Management Recruitment Cycle Team Builder/Leadership Communication/Confidentiality Problem Solving Employee Relations/Engagement Talent/Personnel Management Benefits and Compensation Unemployment Union Relations

Software

Microsoft 365 (Word, Excel, PowerPoint, SharePoint, and Teams) Agent Workspace Workday ServiceNow ADP JDE 8.12 Workflow Lotus Notes Mas90 Lawson COBRA Eas WebCOBRA BI Analytical Enterprises TMS Jobalign Sterling One V3 Gateway

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