Customer Service Front Desk

Robert Gomez

**** ******* **

Houston, Tx. *****

Cell:713-***-****

************@*****.***

Summary: Results-driven customer service professional with over 10 years of accumulated experience in the Airline and Travel industry. Having a diverse knowledge of customer service skills has grown into a well-rounded ability to deal with the public in general. Dedicating to get the job done by working independently as well with others. Speaking fluent Spanish has provided a dual outlet for providing maximum service to a diverse group of clientele.

Experience:

Harbor Freight

Senior Logistics Associate 2017 to Present

Stocking different items from the back of the warehouse into the sales floor shelves. Knowledge of what each product are. Assisting the public with our products based on their needs.

C.I.B T.Visas

Visa/Passport Specialist 2015 to 2016

Received mail orders via FedEx/U.P.S. on a daily basis from corporate/leisure clients in requesting to renew or apply for a new passport, adding pages and visa request for China, Brazil and India.Verifying all paperwork is in order, then the clients orders will be submitted to either the Department of State or The Consulates office based from the client's request.

Best Western Heritage Inn

Front Desk “Night Audit” 2013 to 2015

Made reservations over the phone or in person. Checking guests in and out of their rooms, include night audit procedures for billing.

Quality Inn Hotel

Front Desk "Night Audit" 2009 to 2013

Assisting guests with our hotel accommodations, make reservations over the phone or in person. Checking guests in and out of their rooms, include night audit procedures for billing.

Pentagroup Financial

Customer Service Rep 2006 to 2009

Responsible for inbound calls from clients regarding payments on their accounts. Assisting clients with their misapplied payments by contacting our Cash Processing or Accounts Receivables for adjustments.

Foley's

Credit Analyst 2001 to 2006

Responsible for due collection of $150,000 in receivables monthly. Utilization of skip trace abilities provided an above average development of new contact information.

Travel Arrangements

Travel Consultant 1997 to 2001

Knowledgeable in Apollo and Turbo Sabre Computer Reservation Systems provided clients with their travel needs.

Continental Vacations

Travel Tour Operator 1996 to 1997

Received phone calls from different clients in preparations for their leisure travel types to combining them into a wholesale vacation package based on their needs/request.

Skills: Southland Institute

Travel and Tourism

Advanced Travel and Tourism Program with Externship, Itinerary Planning, Travel Geography, Tariff and Ticketing, SABRE Reservation System, Salesmanship, Telephone Techniques, Travel Industry Overview, Personal and Professional Development, Microsoft Word, Lotus 123 and MS DOS, Practical operational exposure to APOLLO, SYSTEM ONE, WORLD SPAN, and AMADEUS Reservation Systems.

Education: Attended San Jacinto College Central Campus studying for a

major in music.

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