Tamica Tucker

ad0s85@r.postjobfree.com

Dallas, TX ***431

214-***-****

OBJECTIVE

To provide necessary skills that are required for employment and scholastic purposes as a healthcare professional. I feel to further my place in life I must acquire educational skills necessary for myself to become a significant individual. It is my civic duty to provide healthcare for the under privileged, underserved population as well as the typical patient. Society needs more medical professionals to provide care for the upcoming retiring generation.

SKILLS

Communication Organization

Sensitivity to diversity Efficiently multitasked

Excellent customer service skills Effective time management

Good phone etiquette Keen attention to detail

Outstanding interpersonal skills Collecting and maintaining data

Proficient with details Select appropriate tools for specific tasks

Empathetic

Flexible and willing to adapt in situations

Interpersonal skills

Oral and written communication

Teamwork

Technology

Computer literacy/Software/Internet (Microsoft Outlook/Microsoft Word/Microsoft Excel)

IntercomPlus, Micromedex software, RXConnect, Connexus, EHR/Epic

EXPERIENCE

Walmart Pharmacy Technician May 2023

DeSoto, TX 40 hours/week Present

Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.

Operates hardware such as cash registers or related equipment, processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types.

Provides Pharmacy products and services to Members in accordance with Company policies and procedures by assisting with processing prescription and OTC orders and purchases, stocking and securing Pharmacy supplies and merchandise, entering prescription information, or filing prescriptions, and completing and maintaining paperwork, forms, and other required documentation.

Receives and stocks merchandise in the Pharmacy area and organizes and maintains the Pharmacy area by following Company procedures, utilizing equipment appropriately, merchandising, and completing paperwork, logs, and other required documentation.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

CVS Pharmacy Lead Pharmacy Technician May 2022

DeSoto, TX 40 hours/week May 2023

Promotes a path to better health by engaging customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers’ path to better health.

Focuses on the customer, always keeping the customer top of mind, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction.

Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.

Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed.

Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals.

Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.

Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to accurately and more effectively assist customers.

Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment.

Assists Pharmacist with managing day-to-day activities and administration which may include daily and weekly reports as well as pharmacy scheduling.

Coordinates/implements the training and development of support staff with field training team.

Willingly coaches, trains and mentors new colleagues to develop the team and share best practices. Provides support staff performance feedback to the Pharmacy Manager to contribute to their growth

and development.

Leads with heart by setting an example of outstanding performance for his or her team. Remains flexible, provides coaching, is supportive and respectful while always striving to get better.

Proactively takes on additional tasks and responsibilities, demonstrating a strong work ethic.

Identifies opportunities and shares insight on how to improve patient care and customer service.

Provides training, acts as back up and provides mentoring and coaching to the Inventory Specialist.

CVS Pharmacy Inventory Specialist February 2021

DeSoto, TX 40 hours/week May 2022

Helps establish true ownership for inventory management activities at store level and provides a clear communication channel for each store.

Enables a consistent approach to inventory management and critical inventory functions across the chain.

Offers an excellent developmental opportunity and recognition for Pharmacy Team Members with the right skill set who are interested in further development.

Promotes a path to better health by engaging customers to learn about their health and medications; educates customers about CVS services and products appropriately positioning CVS as a partner in customers’ path to better health.

Focuses on the customer, always keeping the customer top of mind, prioritizing customer needs, displaying genuine care and empathy in all interactions, and ensuring complete customer satisfaction.

Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complies with CVS policies and procedures to ensure patient safety and protect patient privacy and security.

Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick- Up, Drop-Off, Drive-Thru, Production) for day-to-day coordination and processing of patient medication orders; manages own responsibilities while shifting to help the team where needed.

Delivers results while balancing quality and efficiency in all tasks, maintains accuracy while consistently meeting workflow and inventory management goals.

Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborates with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns.

Actively seeks opportunities to expand clinical, technical and insurance knowledge, leveraging available tools and training resources, to develop the basic drug understanding and technical expertise needed to assist customers accurately and more effectively.

Contributes to high-performing teams by looking for opportunities to contribute to individual and broader team goals, remains flexible for both schedule and business needs while easily adapting to changes at work to enables supportive, collaborative, and challenging work environment.

CVS Pharmacy Pharmacy Technician December 2020

DeSoto, TX 40 hours/week February 2021

Attention and Focus

The ability to concentrate on a task over a period without being distracted.

Customer Service Orientation

Actively look for ways to help people and do so in a friendly manner.

Notice and understand customers’ reactions and respond appropriately.

Communication Skills

Use and understand verbal and written communication to interact with customers and colleagues.

Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Mathematical Reasoning

The ability to use math to solve a problem, such as calculating day’s supply of a prescription.

Problem Resolution

Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem.

Choosing the best course of action when faced with a complex situation with several available options.

Remaining upright on the feet, particularly for sustained periods of time.

Moving about on foot to accomplish tasks, particularly for moving from one work area to another.

Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm.

Extending hand(s) and arm(s) in any direction.

Bending body downward and forward by bending spine at the waist.

Stooping to a considerable degree and requiring full use of the lower extremities and back muscles.

Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately.

Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication.

Visual Acuity:

The worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts.

Occasional lifting of up to 30 lbs.; exerting up to 30 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

CVS Pharmacy Shift Lead Manager December 2019

DeSoto, TX 40 hours/week December 2020

Management

Work effectively with store management and store crews.

Supervise the store’s crew through assigning, directing, and following up of all activities.

Effectively communicate information both to and from store management and crews.

Customer Service

Assist customers with their questions, problems, and complaints.

Promote CVS customer service culture. (Greet, offer help, and thank).

Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.

Maintain customer/patient confidentiality.

Deductive reasoning ability, analytical skills, and computer skills.

Advanced communication skills and supervision skills

Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Heritage Early Learning Center Educator October 2015

Monrovia, Liberia 40 hours/week July 2019

Adapting daily routines to meet the interest and needs of the individual child and the group.

Developing activities that promote literacy and math concepts.

Ensuring that the facility and all equipment is clean, well-maintained, and safe.

Establishing policies and procedures, including disciplinary policies.

Maintaining and scheduling weekly and monthly activities.

Participating in on-going in-service and education development opportunities and participating in the ongoing development and evaluation of the program’s goals and objectives.

Planning and implementing activities that meet the physical, intellectual, emotional, and social needs of your students.

Providing a classroom environment that encourages parent participation.

Providing adequate equipment and activities.

Regardless of whether you work in a private, public, federally funded, or nonprofit preschool setting, you’ll have similar responsibilities, which include:

Ensuring the constant supervision of all children.

Establishing routines.

Building children’s self-esteem through positive guidance and nurturing.

Communicating with parents and discussing their children’s development.

Implementing positive discipline.

Observing children and making notes of progress and development.

Promoting literacy and early education.

Providing a safe and secure environment where children feel comfortable.

Providing age-appropriate experiences and activities for children, including storytelling, games, and songs.

Integrating special needs children in a positive and respectful manner.

Children’s Place Christian Learning Daycare Assistant Teacher January 2013

Dallas, TX 40 hours/week April 2015

Review learning material with students, either individually or in small groups, to help reinforce lessons presented by lead teachers.

Supervise students in class, during lunch hour, playtime, or recess, and at special events, like field trips.

Aid in teaching appropriate behavior and social skills to students.

Assist in enforcing school and classroom rules.

Assist with record keeping, such as attendance records, student progress notes and grades.

Help teachers prepare for lessons by assembling materials and equipment.

Provide personal aid and care as necessary to students, such as help with hygiene, eating or toileting, for example.

Affiliated Computer Systems Adjuster July 2000

Dallas, TX 40 hours/week December 2010

Investigating, evaluating, and settling insurance claims.

Determining whether the insured’s policy covers the claimed loss.

Deciding an appropriate amount, the company should pay out.

Ensuring that claims are not fraudulent.

Contacting claimant’s employers or doctors for additional information if the claim is questionable.

Conferring with legal counsel when needed.

Negotiating settlements and authorizing payments.

EDUCATION

Liberia Cooperative Standard Education System December 2018

Associate in arts (A.A) Educational

Administration Program

Monrovia, Liberia

REFERENCES UPON REQUESTMakes

Contact this candidate