Attentive Receptionist with excellent work ethic and positive demeanor. Polished in

attending to phone calls and updating calendars and schedules. Organized and dedicated with 6 years of hands-on experience in administrative roles. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

" File Management

DELFINA SERNA YANEZ

" Office Management

" Clerical Support

" Administrative Support

" Scheduling

Receptionist

Ruskin, FL 33570

813-***-****

ad0s7f@r.postjobfree.com

SUMMARY

SKILLS

Customer Service Representative

manner.

Data Entry

Technical Support

Organization Skills

" Multitasking and Prioritization

. Greeted visitors and provided them with assistance. EXPERIENCE

LIMITLESS HORIZONS

Ruskin, FL

" Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

" Scheduled appointments for clients, customers, and other visitors. HIGH SCHOOL DIPLOMA

Step And Stones, Ruskin, FL

MAXIMUS

Tamp, FL.

10/2017 to 08/2023

" Answered customer inquiries and provided accurate information regarding products and services.

" Provided excellent customer service to resolve customer complaints in a timely 05/2015 to 05/2017

" Gathered customer feedback through surveys and used the data to improve customer service.

EDUCATION AND TRAINING

" Maintained detailed records of customer interactions, transactions and comments for future reference.

08/2022