General Manager Delivery Specialist

EXPERIENCE

Richard Marguin

470-***-**** ***********@*****.*** Jasper, GA 30143

RESTAURANT MANAGEMENT

Village Italian Restaurant

Cumming, GEORGIA

August 2021 - Present

• Implemented corrective actions for issues, continuously improving service results.

• Supervised sales generation and year-on-year pro t growth.

• Monitored restaurant equipment to schedule maintenance and repairs.

• Addressed problems involving cost, installation and maintenance of kitchen equipment. DELIVERY SPECIALIST

Domino's Pizza

Dallas, G

July 2009 - August 2019

• Presented bills and receipts and collected payments for goods delivered or loaded.

• Read maps and used GPS to track customer location.

• Delivered packages to homes and businesses on scheduled route.

• Obtained signed receipts for delivered materials.

• Contacted customers prior to delivery to con rm and coordinate delivery times.

• Avoided delivery delays by carefully planning best routes.

• Veri ed each delivery against shipping instructions before delivering to customers.

• Loaded company truck and properly secured items to prevent damage during transportation.

• Veri ed contents of inventory loads against shipping papers.

• Unloaded trucks, vans and automobiles.

• Turned in receipts and money received from deliveries. GENERAL MANAGER

QuikTrip

Atlanta, UNITED STATES (+1)

March 1993 - June 2019

• Established and maintained proactive human resource functions, complying with labor regulations.

• Managed pro t goals against budget and prior year, keeping controllable costs within budget.

• Met safety and security standards by overseeing preventative maintenance and repairs.

• Prepared nancial reports, clearly explaining operational e fectiveness, trends and variances.

• Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.

• Recruited team members for maintaining adequate sta ng levels according to projected sales.

• Established employee development plan, setting clear expectations for team members.

• Executed sales and operational activities, producing results that met or exceeded business plan. Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.

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• Implemented and maintained open-door communication system, reaching employees across department lines.

• Provided clear direction and set priorities for accomplishing desired actions and results. EDUCATION

SKILLS

CERTIFICATIONS

Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.

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• Reviewed nancial statements, sales or activity reports, and other performance data to measure productivity.

• Prepared sta f work schedules and assigned speci c duties. Monitored suppliers to ensure that e ciently and e fectively provide needed goods and services within budgetary limits.

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ASSOCIATE IN ARTS (A.A.) IN MARKETING

Palm Beach Community College, Palm Beach Gardens, FL Dec 1985

• Business Operations Expertise • Labor and Food Cost Control

• Food Service Background • Customer Service Best Practices

• Food Preparation and Safety • Full Service Restaurant Background

• Hiring and Training • Employee Schedule Management

• Shift Management • Customer Loyalty

• Inventory Control • Personnel Recruiting

• Sta f Scheduling • Sta f Supervision

• Safe Serve

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