Team Lead Customer Service
Resume:
Ericka Frank
**** ******* **** ** ********* NC **213
Received national contractual orders to process and create P.O. orders for my assigned geographical area.
**/**** – CURRENT
REPUBLIC FINANCE LLC
Started as a collector 1 I’ve worked my way up to become a team lead. As a collector one collected on accounts from 6 to 30 days. Collector two work on account from 31 to 60 days past due. I also work with legal, POTCO, and charge off accounts. As a Team lead, I can take complaint calls help customers set up payment plans and help resolve any problems they may come across. I have experience with Noble systems, ABS, CATs, and Microsoft office. I’ve have also help trained new hires when they first come on the phones.
3/2019 -7/2020
AIRGAS,
ATLANA, GA
Taking incoming call from customer making payment arrangements. Emailed customers to make contact. Entered adjustments and called the local office for correct PO’s. Worked close with sales representatives. Taking payments credit cards and checks. Weekly conference calls with corporate accounts
2/2019 – 5/2019
HOME DEPOT RENTALS, Charlotte, NC
BILLING & COLLECTIONS SPECIALIST
Take incoming calls, upsell customers, take credit card payments, work contracts to completion, strong product knowledge. Work alongside with local Home Depot’s nationwide.
01/2017 – 01/2018
ASTON CARTER STAFFING, Charlotte NC
SUNBELT RENTALS- CREDIT & COLLECTIONS
Taking incoming calls, assisting customers with credit card and check payments.
Working with the local store to make sure all credits are applied.
Assisting accounts payables with adjustment, address changes and name changes.
Working with sales representatives to sure the correct purchase orders are on accounts.
7/18 - 7/18
Quality Custom Distribution
CUSTOMER RELATIONS SPECIALIST
Handled all customer relations.
1/2018 - 2/2018
Carrier INC.
PURCHASING & BILLING COORDINATOR
Received and placed orders from account representatives for HVAC parts for daily job duties for technicians. Reviewed scheduling to make sure parts were received in timely manner for daily jobs. Received national contractual orders to process and create P.O. orders for my assigned geographical area.
11/2017 - 12/2017
Pentegra
CUSTOMER SERVICE SPECIALIST
Worked with customers to resolve all customer inquiries and concerns.
ROBERT HALF, Charlotte, NC
Temporary Positions
2/2012 TO 5/2017
TIME WARNER, INC.
BILLING & COLLECTIONS SPECIALIST Charlotte, NC
Worked with sales reps and hospitality to resolve billing issues. Emailed billing statements and update customer address information. Contacted customers to collect past due balances. Executed more than ninety outbound calls each day. Exceeded monthly goal by collecting 2.2 million in thirty days.
11/2007 -11/2010
SPECTRUM
CUSTOMER SERVICE & COLLECTIONS
Resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships. handle billing or support inquiries, grow customer accounts, overcome objections, and work towards meeting goals.
05/2002 TO 10/2007
BILLING & COLLECTIONS SPECIALIST, CABLEVISION SYSTEMS CORPORATION, BETHPAGE, NY
Maintained SRO disconnects which include updating the account status in Cable data and setting up truck roll and service calls for technicians. Handled all customer adjustments for analog, IO, and Optimum Online subscribers using Cable data. Assisted with numerous in-house projects. Coordinated and process customer refunds. Processed manual wire transfers for customer accounts.
Managed the porting of Verizon telephone numbers into the Optimum Telephone system. Handled all aspects of billing and collections related to Optimum subscribers.
11/1999 TO 05/2002
CUSTOMER RELATIONS COORDINATOR
Handled all customer relations for Video Products, Optimum Online, and Optimum Telephone using cable data. Created remedy tickets for engineering regarding Optimum Telephone problems. Responded to all customer inquiries and complaints. Assisted the Customer Service Representatives with any problems or questions. Assigned delivery dates and time stops on orders. Acted as a liaison between customer and shipper.
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