Customer Service Access Specialist
Resume:
Patty Milella
*** ******* ******* ** *** Lake, IL 60020
Phone: 847-***-****
ad0s1h@r.postjobfree.com
Experience
September 2018 - PRESENT
Northwest Community Healthcare/Physical Therapy, Palatine, IL - Patient Rehabilitation Access Specialist
● Provides customer service
● Ensures patient registration in specific programs, such as rehabilitation or community health
● Collect patient information such as demographics, and communicate with internal and external partners about information
● Collecting unpaid balances and co payments on patients accounts over $5,000 a month January 2014 - September 2018
Northwest Community hospital Immediate Care, Lake Zurich, IL - Patient Access Specialist
● The first point of contact when a patient calls or walks into the office
● Responsible for answering the phone, scheduling appointments, billing, and submitting insurance claims
● Registering patients for the following: Laboratory,, Urgent Care, X-Ray, Mri, Mammography, Physicals, and Drug Screens
September 2005 - December 2013
Northwest Community Hospital Emergency Room, Arlington Heights, IL - Patient Access Specialist
● Collect and interpret all required demographic, insurance, financial, and clinical data from patients
● Facilitate patient check in and registration at point of service Education
August 1982 - May 1986
Elmwood Park High School, Elmwood Park, IL - Diploma Skills
● Computer Skill in Epic (Computer Software in Healthcare)
● Bi-lingual speak and write in Italian
● Customer Service Experience in Healthcare
● General office equipment, computers, copiers, fax machines, and credit card machines
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