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Customer Support

Location:
Portland, OR
Posted:
November 02, 2023

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Resume:

Jennifer Hudson

**** ** *** ***., ********, Oregon, 97214, US • 971-***-**** • ad0s1g@r.postjobfree.com PROFESSIONAL SUMMARY

Over 10 years of experience as a personable and meticulous leader who excels at prioritizing, completing multiple tasks at once, and following through to meet project objectives.

Accomplished and results-driven professional with a strong background in leadership and strategic planning. Experienced in financial management, marketing, and team collaboration.

Conscientious and flexible Early Childhood English teacher well-versed in using social skills and empathy to manage student behavior; utilizes feedback from parents to create compelling lesson plans that take into account the strengths and weaknesses of her students. Seeking to leverage my expertise in a role with Pangolia to drive growth, enhance team collaboration, and contribute to the organization's continued success. SKILLS

● Strong verbal communication

● Created profitable budgets and improved financial outlook

● Launched effective marketing and advertising campaigns for optimal results

● Advised on organizational improvements and financial strategies

● Spearheaded initiatives to improve team participation and collaboration

● Delivered Daily, On-time and Consistent Support

and Leadership

● Organized and oversaw daily operations for

consistent support and leadership

● Streamlined processes and systems for enhanced

efficiency

EDUCATION

Early Childhood Education - BA Early Childhood Education, 4.00 GPA Dean’s List - 2019 Portland Community College Cascade - Portland, OR

Early Childhood Education - Associate of Applied Science, 4.00 GPA Dean’s List- 2016 Portland Community College Cascade - Portland, OR

WORK HISTORY

Owner/Operator - February, 2017 to Present

Fly Girl Industries - Portland, OR

Corresponded with online customers to address questions or complaints about products, policies or shipping methods. Responded to customer issues and resolved complaints by leveraging expert brand knowledge. Managed financial tracking, inventory coordination and social media marketing. Promoted products in online communities through weblog or discussion-forum postings, email marketing programs or online advertising. Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans. Used critical thinking to break down problems, evaluate solutions and make decisions. Lead English Teacher - June, 2012 to June, 2016

Aprende con Amigos Preschool Academy - Portland, OR Devised lesson plans to help non-native English speakers learn the language. Tests, exams, and projects were used to assess student performance. Used a wide range of fiction and nonfiction textual materials to encourage students to read independently. Used relevant test questions to assess students' understanding of lessons. Organized and led activities in a Spanish immersion program to promote physical, mental and social development with a focus on the English language.

Collaborated with parents to develop and maintain strong support networks and helped prepare them for kindergarten. Teaching preschool-aged children is tremendously important. You are helping them build the foundation that will support them the rest of their lives. Plus every experience has the potential to be new and exciting so you have a wonderful opportunity to add more great humans to our world. Bartender/Server - June, 2010 to September, 2013

Foggy Notion - Portland, OR

Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time. Was frequently complimented by customers for going above and beyond my normal responsibilities. Kept track of cash receipts and deposits to ensure complete accuracy. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers. Cashed out customers using POS systems and credit card machines. Provided excellent service by creating a warm and welcoming environment.



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