BASHIRAT ADEJUMO

North Chesterfield, United States 23237 (H) 804-***-**** (C) 804-***-****

ad0s1b@r.postjobfree.com

Professional Summary

Accomplished Front End Web Developer with 4 years designing online assets to attract maximum engagement and conversions from ad placements. Expert at growing traffic and building consistent, flourishing sources of ad and e-commerce revenue. Adaptable to unique compliance and regulatory issues for banking and tech industry. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making 2 years of progressive IT experience. Skills

Skills development

Java

HTML

CSS

Front End Web Development

Compiling data

Systems administration

Servers expertise

Program installations

Infrastructure planning

Technical Analysis

Product development

System upgrades

Hardware knowledge

Interpersonal Communication

Planning and Coordination

Written Communication

Attention to Detail

Work History

Service Desk Analyst 12/2022 to Current

SAIC – Norfolk, VA

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Managed inventory team to achieve optimal productivity and inventory control. Reviewed and analyzed forecast data to determine and address inventory needs. Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Troubleshot various technical issues dealing with printers, network and phone systems. Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.

Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment. Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.

Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Engaged in user support interactions via telephone, chat and email platforms. Answered user product attribute and usage questions to promote satisfactory product ownership experience.

Resolved common user concerns by utilizing preset issue resolution scripts. Removed malware, ransomware, and other threats from laptops and desktop systems. Offered assistance in implementing and developing training programs. Configured and tested new software and hardware.

Maintained servers and systems to keep networks fully operational during peak periods. Monitored system performance to identify potential issues. Customer Service Specialist 02/2021 to 11/2022

Amazon Prime Products – Richmond, VA

Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.

Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability. Prepared employee documentation, routine evaluation measures and recommendations. Utilized up-to-date information to make effective decisions governing bank operations. Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues

Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC

Provided primary customer support to internal and external customers. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Customer Service Representative 01/2019 to 01/2021 Maxims Federal – Richmond, VA

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Certification: Aws Cloud Practitional 08/2022

Bright Point Community College - Chester, VA

Bachelor of Science: Accounting 04/2015

Tai Solarin University of Education - Ijebu -ode Ogun State Nigeria

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