Customer Service Vice President

JAMIE STEWART

678-***-**** **********@*****.*** Cumming, GA 30041

experience

PRESIDENT

Stewart Scapes, LLC, Ball Ground, GA

Sep 2020 - Present

Served as chief spokesperson across

public and private sectors, establishing

support and awareness.

•

Implemented community outreach

strategies, enhancing goodwill with

public.

•

Collaborated with board members to

achieve organizational goals and

objectives.

•

Created vision and strategic priorities

that aligned with goals and visions of

organization.

•

Directed, planned, or implemented

policies, objectives, or activities of

organizations or businesses for

continuing operations, to maximize

returns on investments, or to increase

productivity.

•

Analyzed operations to evaluate

company performance and to

determine areas of potential

improvement.

•

VICE PRESIDENT OF SALES AND

CUSTOMER SERVICE

Quest Global, LLC, Cartersville, GA

Mar 2015 - Jun 2018

Resolved customer disputes and

accounts receivable discrepancies.

•

Addressed customer questions and

concerns regarding prices and product

use.

•

Maintained strong relationships with key

customers and stakeholders.

•

PRESIDENT

Gathered customer feedback and

implemented process adjustments to

minimize complaints.

•

Analyzed market and competitor trends

to make informed business decisions.

•

Implemented department budgets and

communicated sales goals to staff

members.

•

Attended industry events and

conferences to promote company

products and interact with potential

customers.

•

Developed staff teams according to

strengths and delegated project tasks to

meet deadlines.

•

Oversaw regional and local sales

managers and staffs.

•

Monitored customer preferences to

determine focus of sales efforts.

•

Planned and directed staffing, training

and performance evaluations to develop

and control sales and service programs.

•

Reviewed operational records and

reports to project sales and determine

profitability.

•

SENIOR LOGISTICS SPECIALIST

Quest Global Logistics, Cartersville, GA

Oct 2009 - Mar 2015

Redesigned movement of goods to

maximize value and minimized costs.

•

Managed logistical aspects of product

life cycles, including coordination and

provisioning of samples and

minimization of obsolescence.

•

Managed subcontractor activities,

reviewing proposals, developing

performance specifications and serving

as liaisons between subcontractors and

organizations.

•

Maintained and developed positive

business relationships with customer's

key personnel involved in, and directly

relevant to, logistics activity.

•

Stayed informed of logistics technology

advances and apply appropriate

technology to improve logistics

processes.

•

Developed understanding of customers'

needs and took actions to ensure that

such needs were met.

•

Developed proposals that included

documentation for estimates.

•

Established task priorities, scheduling

and tracking work assignments,

provided guidance and ensured

availability of resources.

•

PRESIDENT

NHB Logistics LLC, Cumming, Ga

Feb 2001 - Sep 2009

VICE PRESIDENT

VAR Source LLC, Alpharetta, GA

Apr 1996 - Feb 2001

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