Cheryle Johnson

ad0ryk@r.postjobfree.com

919-***-****

Durham, NC 27704

Professional Summary

Dedicated and results-oriented administrative professional with a proven track record of efficiently managing multifaceted tasks in fast-paced environments.

Strong foundation in team coordination, project management, and data organization.

Excels in supporting diverse teams and facilitating seamless operations.

Proficient in utilizing tools such as Outlook and Zoom for effective communication and scheduling, Processed teams daily expense report (via Concur) and travel requests

Adept at streamlining processes, creating procedure manuals, and troubleshooting to ensure optimal workflow.

Commitment to accuracy, attention to detail, and ability to manage time-sensitive projects and contribute effectively as an Administrative Assistant.

Handled 5 inboxes and over 100 plus emails.

Proficient in maintaining multiple inboxes at the same time.

Proficient in maintaining a database in MS Excel

Education

High School Diploma

Carver Vocational-Technical High School – Business Major

Project Management Institute Certificate (Durham Technical Community College

Skills

Project Management, Excel Intermediate Course, Report Preparation, Written Correspondence

General Office Skills, Effective Communication in the Workplace, SAP, EPIC

Zoom, Computer Savvy, Customer Service, Scheduling, Editorial Skills, Organizational Skills

Diversity in the Workplace, CIBT Visa Travel Services, Concur/Nexonia

NIH Federal Grant Community Development Block Grant (CDBG), Supervisory Skills,

Front-Office Operations, Professional Presentations, Good Clinical Practice Course

DOCR HSR Training, Backstop – Financial Database, Salesforce, Evolve

Certifications - Courses

American Management Association – Business Communication Management

American Management Association Project Management Scheduling Best Practices

Work Breakdown Structure (WBS) Planning and Scheduling – Linkedln Course

Duke University Financial Specialists

Project Management Institute Certificate (Durham Technical Community College – 2023)

Project Manager Professional (PMP) Exam (Pending)

Fidelity Investments Customer Relationship Advocate – October 2023

oCompleted a simulation focused on learning customer obsession on the Customer Relationship Advocate Team

oNavigated a customer call effectively on the fly using active listening skills

Awards and Nominations

Award Recipient for Outstanding Community Service in Domestic Violence

Nominated ACHI (Strength and Sisterhood Magazine) Orator of the Year – Health and Wellness and Woman of Influence

License

North Carolina Life & Health Insurance License

Committees Served

Durham North Carolina County Women’s Commission

Duke University Medical Center Bereavement Services

Duke Clinical Research Unit Quality Improvement

Duke University Green Phire Debit Card System Initiative (Clinical Research Payment System)

Granville County Domestic Violence Coalition

Global Woman’s Magazine, Editor-in-Chief

Mentor – INSPIRE – United Kingdom Mentoring Program

Fellowship(s)

National Endowment of the Arts, Washington, DC

2009 Weymouth Writers-In-Residence Program, Southern Pines North Carolina

Invited Speaker

Duke University Multicultural Center

Duke University Medical Center, 1st Year Medical Program

Women’s Conferences

Time Warner Public Television

WHUR Howard University Radio Station

UNC-Chapel Hill School of Public Health

Wake County, Health Department Raleigh, NC, Youth Lock-In: Teen Domestic Violence

Professional Experience

Employment gap: Looking for employment.

Siemens Healthcare Diagnostics Division Apr 2023 –June 2023

Senior Administrative Assistant

Proficient in maintaining multiple inboxes at the same time.

Managed internal Customer Service projects to be conducted on time, quality, and cost.

This position was responsible for facilitating the timely completion of FDA Regulated Updates

Worked closely with Product Support Teams/Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting

Organized, prepared, mailed, and tracked FDA Regulated Customer Safety Advisory Notices for all patient safety recalls.

Ensured proper customer signatures were obtained via electronic tracking and reporting.

Identified and executed the project’s implementation strategy by industry regulations for timely patient safety recall communication.

Proactively identified areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates.

Provided status updates and escalations to various levels of management when compliance and on-time completion are at risk.

Government Services - Hurricane Disaster Nov 2020 – Aug 2022

Senior Administrative Assistant

Supported Lead-Based Paint Teams.

Processed teams daily expense report (via Concur) and travel requests.

Responsible for the environmental team's daily schedule and follow-up

Responsible for maintaining a master calendar schedule for teams for meeting team deadlines.

Responsible for mailing lead-based paint reports and ensuring that all information is documented and placed in a database.

Performed data management and strategic planning for special projects.

Handled the creation of the procedure manual and its revision.

Troubleshoot the applicant's concerns to the appropriate team.

Telephoned applicants to review and retrieve needed information for the application.

Supported Eligibility Specialist with due diligence on the applicant’s file to ensure accuracy before moving files forward.

Tasks were production driven which required time management and organization skills.

Outlook and Zoom were essential to the day-to-day processes.

Responsible for the Eligibility Team Special Events which fosters encouragement to the team to acknowledge professional and personal accomplishments.

Initiated morning coffee and conversations minutes ensuring accurate minutes and distribution.

Organized monthly rotation with other administrative assistants so that others on the team would not get burned out.

Initiated morning motivational messages for the team to help encourage them through the meet daily production.

Assisted in the preparation of standard operating procedures for team processes.

Handled over 100 emails.

Responsible for the data entry of applicant files.

Performed data entry in Excel.

Cisco Jan 2019 – Oct 2020 (Contract)

Senior Administrative Assistant (C-Suite)

Directly reported to CEO and VP.

Coordinated and plan domestic and international travel.

Took care of time management projects and Outlook calendar management.

Proficient in managing up to 100 or more emails.

Performed data entry in Excel.

Veritas Collaborative(C-Suite) Apr 2018 – Aug 2018

Executive Assistant

Directly reported to CEO and VP

Performed data entry in Excel.

Coordinated and plan domestic and international travel.

Took care of time management projects and Outlook calendar management.

Performed monthly corporate card reconciliation.

Planed, and coordinated the day-to-day meetings.

UNC Management Company (Position Phased Out) Dec 2016 – Feb 2018

Senior Administrative Assistant (C-Suite)

Directly reported to Vice President and Director.

Coordinated and planned domestic and international travel.

Took care of time management projects and Outlook calendar management.

Performed monthly reconciliation of corporate cards.

Planed, and coordinated the day-to-day meetings.

Responsible for the data entry of sensitive financial data

Served as a backup to other administrative staff.

Maintained database in Excel.

Experience with Concur

Eli Global Insurance Group Jul 2016 – Nov 2016 (Contract)

Executive Assistant (C-Suite)

Directly reported to CEOs, VPs, and managers.

Coordinated and plan extensive international and domestic travel.

Planned, and coordinated the day-to-day meetings, and calendar.

Responsible for accounts payable and receivables

Assisted with PowerPoint presentations as directed.

Assisted with the planning of new hires and office coordination.

Performed monthly reconciliation of corporate and monthly budget reconciliation as requested.

Pozen Pharmaceuticals Sep 2015- Apt 2016 (Contract)

Senior Admin. Assistant (C-Suite) –Project Coordinator

Directed report to CEO and Controller of Finance

Planned, coordinate, and participate in the operation of AP and AR assignments.

Planned and coordinated the day-to-day operations responsible for monitoring and collaborating with staff for the timely completion of projects.

Responsible for securing bids and contracts for review for company transition.

Contact this candidate