Craig McGrath

816-***-**** ad0rxe@r.postjobfree.com

Location: Grandview, MO. Interview Availability: Open Start Availability: Immediately

•If your company needs a Plug & Play QA Swiss-Army Knife, Systems Tester

•With far-reaching experience across many disciplines

•Can assist you in reaching your intended goals more efficiently.

•Then, that sounds a lot like me!

SUMMARY

•Substantial experience working as a Systems Tester and Quality Assurance Analyst.

•Held positions in the planning, implementation, and testing, of a wide variety of systems including Very Large-Scale Projects costing more than $400M. Mainframe, Client-Server, Web (Java/XML), .Net and S.O.A. Architectures, SMS, SAS.

•Comfortable with Full Life-Cycle testing, including functional, integration, stand-alone, regression, system, stress, smoke, ad-hoc, and exploratory.

•Strong deadline and task management skills.

•Experienced working in a structured project management environment or working independently.

•Can write Test Procedures using both informal / formal requirements.

•Well versed in Test Case Creation/Defect Tracking tools like Team Foundation Server (TFS), ALM, HP Quality Center, TestRail, Test Director, Rational, and Jira.

SKILLSET

Industry Experience: Cloud, Medical, City, State and Federal Governments, Insurance, Telephony, Freight Forwarding, Logistics, Building Materials, Environmental and Railroad.

Applications Experience: Web, JAVA/XML, HTML, Client Server, XML, Main Frame, Visual Basic, Hansen/IPS, S.O.A, TFS, Android, iOS, AWS, Power Automate

Tools/Product/Methodologies: HPQC, Rational Suite, EDI X.12, Selenium IDE, JIRA, HIPAA, TestRail, ElemenTool, Microsoft TFS, SQL Server Management Studio. Visual Studios Team. Utilized and validated multiple browsers. Waterfall, Agile-Scrum.

EXPERIENCE

Deloitte: Tennessee Eligibility Determination System (TEDS) Senior Quality Assurance Analyst

Nashville, TN. WFH Apr 2023 to Sept 2023

Validated application, infrastructure and security support of Worker, Member and Partner Poral applications perform in the Cloud exactly as it does ‘On-Prem’.

Supported the State of TN as they implemented major system enhancements to modernize the Long-Term Support Services program by running Online, Batch, Functional Testing, Ad-Hoc as well as regression testing methods.

Additionally, to validating proper operation of assigned tasks, I tested them multiple times to ensure no degradation of service occurred as the code was distributed to up to a dozen environments.

Validate system changes on the core Eligibility system performed according to specification and requirements.

Cloudsaver: Senior Quality Assurance Analyst

Overland Park, KS. Jan 2021 to Feb 2023

Established a QA program. Assisted in the determination of the Testing Platform. Implemented Test Case and Defect tracking formats and procedures.

Led testing effort to convert entire AWS based application to C#. Some operations included 15 levels of ‘menu ‘options.

Created Confluence Documentation. Ensured all testing artifacts were accurate.

Utilize test scenarios to ensure, User Stories, Bug fixes and requirements, are fully tested before the production release date.

Performed Automated Testing utilizing scripts created by the Automation QA.

Coordinated with Automated Testers, Developers, Business Analysts, and Management.

Versant Health Care: Senior Quality Analyst

Linthicum Heights, MD. WFH Sep 2021 to Dec 2021

Performed testing analysis of the new Zelle implementation and integration process within a hybrid environment.

Authored test plans, test cases in TestRail. Execute those test cases, using new test data I create, to validate the operation of the newly configured system.

Ensured test scenarios, use cases, and requirements are 100% tested before the production release date.

Participate in related meetings to remain updated and provide feedback throughout the SDLC.

Coordinate with other Testers, Developers, Business Analysts, and Management. Monitor progress and update Management.

Ensure test documentation is accurate. Report defects in a detailed, repeatable manner in JIRA. Retest defect fixes for proper operation within a certain timeline.

Created EDI (X.12) files for the new EDI implementation and integration process.

Palmetto GBA a Division of Blue Cross Blue Shield that processed Medicare Part A Claims for the Federal Govt.: Senior Test Engineer

Columbia, SC. WFH Jul 2021 to Sep 2021

Performed required analysis of CMS Medicare Fee for Service system modifications.

Developed test plans/test cases and execute test cases to validate correct execution of system modifications.

Reviewed CMS change requests (CR), participating in POC reviews and conducting analysis of system developer requirements.

Executed test cases on large Mainframe systems and APIs including, CMS Medicare Systems - FISS (FISCAL Intermediary Standard System), MCS (Multi-Carrier System), CWF (Common Working File) and DME (Durable Medical Equipment).

Ensured CMS CR requirements are 100% tested before production date to ensure changes do not have any negative impact in production.

Coordinated with other Testers to monitor progress utilizing HP Application Lifecycle Management (ALM), JIRA, Confluence and SharePoint.

Verified test documentation is accurate, reported defects and retested defect fixes within a timeline.

State of Oregon DHS/OHA: Test Engineer IV

Salem, OR. Jun 2019 to May 2020

•Executed test cases (both pre-written and ad-hoc) to validate the operation of the Integrated Eligibility (IE) Project. IE is an expansion of Oregon's Affordable Care Act Compliant Modified Adjusted Gross Income (MAGI) Medicaid eligibility determination system.

•Programs tested included SNAP, TANF and Child Care assistance.

•Part of team that has executed over 5000 test cases.

•Performed regression testing to validate new builds have not affected existing code.

•Created and validated defect fixes utilizing Microsoft Team Foundation Server.

•Created over 200 bugs. Verify and Validated Bug Fixes and Change Requests.

•Built test data required to execute scenarios.

•Utilized multiple environments to process testing that require ‘time travel’.

•Validated batch results and reports.

•Assume multiple user roles to verify access and perform associated actions contained in test cases.

Greenbrier Management Systems: Senior QA Analyst

Lake Oswego, OR. Oct 2017 to Sept 2018

•Tested multiple projects including UMLER. Large EDI like files, sent in bulk every day (by Rail Inc.).

•Tested Yard Manager, a Full-Service Suite for Railyard ops to maximize inbound and outbound flow.

•Verified the tool tracks all cars in-route to their yard. Controls how cars should be added to others to form unit trains etc. Each car has numerous items to validate. Car Marks. Maintenance, Destinations.

•Validated newly created, configurable reports. Used Power Builder, BI and other tools.

•Tested Screens, input/outputs, invoices, and other required validations for leased cars for the Car-Hire group.

•Verified updates to Legacy screens. Tested an automatic report email distribution tool (Neuron)

Truck Trax: Senior QA Analyst

Vancouver, WA. August 2016 to Sept 2017

•Created verified, and executed test scenarios for GeoTrax, a cutting edge, fleet dispatch software.

•Conducted pilot tests focusing on functional, regression, and integration testing.

•Designed test cases for complex, multi-layered software systems including Android (Java).

•Identified cross-cutting concerns.

•Executed and documented results of test cases and defect fix validation.

•Systems utilized included (C#, VB.NET, VB6) Web Forms (ASP.NET, C#) Android (Javax), (C#) and TS-SQL.

Windsor Solutions: Senior QA Analyst

Portland, OR. Dec 2014 to Jul 2016

•Helped create QA Department, then acted as Test Lead.

•Implemented Defect Tracking and Test Case Creation Tools.

•Developed test processes after reviewing written requirements.

•Performed full end to end testing including smoke, functional, UAT, automated utilizing Selenium and load.

•Established defect reporting and bug fix validation procedures.

•Projects included nForm, nSpect, nSite and MiWaters. These are environmental monitoring / reporting applications utilized by multiple state governments.

•Features included ability to perform online electronic form submission and management, support permit applications, license requests, and registrations.

•Solution streamlined the efficiency of staff managing the overall application process. Validated Change Requests. Conducted reviews of test plans/cases.

•Held UAT sessions. Documented defects, able to reproduce and present the same to Developers.

•Worked in Agile environment.

•Utilized multiple development and database tools to validate tests and Defect fixes, if noncompliant, I resubmitted them with any new items found/fixed.

•Tested back-end batch and output.

Los Angeles County Sheriff’s Department: Senior Systems Tester/QA Analyst

Remote. Jun 2014 to Nov 2014 (same consulting firm as City of Portland below)

•Automated Civil Enforcement System (ACES) for the Sheriff’s Dept. (County of Los Angeles).

•Replaced the department’s existing civil enforcement case management system, the Modified Automatic Process and Accounting System (MAPAS) with a user-friendly .NET solution.

•Reviewed and contributed to the requirements, test cases, configuration, customization, testing, for a civil enforcement case management application.

•Utilized the bug tracker defect tool, create defects for anomalies discovered.

•Used Selenium to create and perform automated tests.

•Verified resolutions to each assigned defect. Performed final disposition depending on results.

•Informed management of trends, areas where user experience and “best practices” could be implemented and improved.

•Prepared test data needed for execution. Validated change requests. Agile Scrum environment.

•Same contracting firm as City of Portland below.

City of Portland Oregon: Senior Systems Tester/QA analyst

Portland, OR. Jan 2014 to Jun 2014

•Tested the new Permitting and Case Management Information System for the City of Portland.

•Implemented defect tracking and test case creation tools.

•Developed needed test processes after reviewing written requirements. Reviewed the baseline requirements for the configuration, customization, testing, and implementation of the final PCMIS product.

•System based on: Infor IPS version 8. Performed full SDLC testing including, integration, smoke, regression, UAT, exploratory, end to end and automated (Selenium).

•Created and documented defects. Verify resolutions, be able to reproduce / present them to development.

•Validated deployments for production including warranty support. Utilized SharePoint.

•Prepared test data needed for execution. This was an Agile Scrum environment.

UTI: Senior Quality Services Tester

Portland OR. May 2011 to Oct 2013

•Global Freight Forwarding System (1View). Member of the production support and quality services teams.

•Ensure High Priority production tickets are assigned to teams both onshore and offshore.

•Worked closely with developers and business analysts to ensure each issue is tested thoroughly.

•QA Team source to validate transactions in multiple databases.

•The only member of the team that can run large volume batch process, in multiple databases, using SQL Queries and Microsoft technology stack.

•Provided status updates and quality service approval for fixes before they moved into production.

•Designed and assisted in running environmental base line tests (Smoke Test) when code fixes are implemented into test, user acceptance test, training, and pre-production environments.

•Quality Service representative for go-live “Swat Team’ both in Portland and off-shore (India).

•As member of the Global Invoicing Team, created functional test requirements (FTR’s) from various requirement documents and executed tests.

•Overall, approximately 50,000 FTR’s and over 8500 defects were created prior to Go-Live launch.

•Test scripts and defects validation tasks were performed utilizing HP Quality Center 11.0.

•Performed testing in multiple environments including Tibco, SOAP UI, Java, XML, and Oracle. Utilized SharePoint for reviewing requirements.

•Participated in functional design reviews for QA. Validated change requests

State of Oregon DHS: Software Quality Test Analyst

Salem, OR. Jan 2010 to May 2011

•Verified new software build integrity when implemented into test (smoke test), user acceptance test, training, and production environments for the Consolidated Automation Project. This included Integrated Eligibility.

•Programs tested included SNAP, TANF and Child Care assistance.

•Notified Program Management of results. Create Product and Requirement defects, validate corrective measures.

•Created release notes and user scripts. Set up test accounts and populated database with test data required for User Acceptance Testing. Created test applications utilizing Selenium.

•Ensured hundreds of defects remain viable. Provided support to development by clarifying requirements and defect re-creation. Provided support for business analyst team by reviewing design and requirement documentation. Worked with production Support by investigating issues reported by Caseworkers in the field.

•Ensured applications (Java/XML) created in previous releases remained functional. Conducted training sessions for new members. Waterfall environment.

•Utilized SharePoint for requirements and documentation.

•Documented defects and validated bug fixes.

ACS: Software Quality Test Analyst

Richmond, VA. Aug 2009 to Dec 2009

•As part of the ACS Government Health Care Systems team, we worked on the State of Virginia Medicaid System.

•Created the Detailed Team Level Test Plan used in assuring operation of the current EDI and SURS (System Utilization Reports) system is successfully transferred from the Current Fiscal Agent to ACS.

•Tested EDI, SURS, CICS screens and other aspects of the MMIS System.

•Tracked transfer of requested items from current Fiscal Agent to ensure everything had been accounted for.

•Created Test Cases and Scripts using Rational Test Suite. Waterfall Environment.

CIGNA: Senior Test Specialist

Raleigh, NC. Aug 2008 to Dec 2008

•Tested the Claim Book of Record (CBoR).

•Tested the operation of multiple business and data level services that allow outside entities to retrieve data on claims, at any given time of its life cycle (end to end).

•Identified and communicate testing issues and risks to test lead and project management team.

•Tasked with extrapolating requirements from application system design, architecture design, release level documents and program specifications.

•Quality Center was used to write and execute test scripts/cases plans.

•SQL and QMF applications were used in the validation of tables, and file outputs were used to verify results.

•Assisted test lead in monitoring/collecting testing/system quality data.

•Mainframe (JCL) Test Harnesses are used to simulate operations between entities.

•Environment check out and preparation of relevant data to be used in future automated applications. Waterfall environment

Blue Cross Blue Shield of South Carolina: Senior Testing Analyst

Columbia, SC. Mar 2007 to Jul 2008

•Interacted with the project team to gain an understanding of the business environment, technical context, and conformance criteria.

•Interpreted requirements, collected test data, and validate (Functional) operation of a web based (containing WebSphere portals) software application.

•Verified new features perform correctly while not impacting current functionality.

•Develop and execute formal test plans to ensure delivery of quality software applications, including ‘My Insurance Manager’, ‘My Health’ toolkit and Integrated Eligibility components

•Executed linkage from test plan to test scenarios and cases.

•Performed validation tests (including back-end database) across various IT functions to ensure quality standards, procedures, and methodologies are being followed.

•Defined and analyzed quality assurance metrics such as defects, defect counts, test results, test status, utilizing Quality Center.

•Documented defects and tracked them through successful resolution.

•Performed GUI testing in a Java environment.

•Made recommendations to clients on how to improve operational workflows. Agile and Waterfall environments.

Automated Election Services: Election Coordinator/Systems Tester

Rio Rancho, NM. Feb 2006 to Mar 2007

•Obtain requirements from clients and determine the material and equipment required.

•Travel to client sites and give classes on Election procedures, operation of equipment and certify results.

•Set up and facilitate successful Municipal, State, National and Tribal Elections. Tabulate and disseminate results that are both timely and accurate.

•Test and verify programming of ballots, machines and associated peripherals including memory cartridges. Test procedures for transmission of data from clients to our location.

•Test validity of customer databases. Assure the client/user is completely happy with any changes or upgrades made.

State of New Mexico Division of Information Technology: Software Quality Test Analyst

Santa Fe, NM. Nov 2004 to Jan 2006

•Help facilitate the transition of development, operational and maintenance duties of the Child Support Enforcement System (CSES) from outside contractors to the State of New Mexico.

•Develop QA/System test plans, execution scripts, and tracking matrices.

•Assist test leads in preparing testing result summaries and presenting them to the client. Assist in tracking the transfer of knowledge.

•Establish lifecycle processes for QA and Test. Run Batch Cycles. Provide support for system development, planning, analysis, design, testing, implementation, modification and technical support of Mainframe/Web based systems that use J2EE/. NET, SQL and DB2.

•Create and execute detailed test cases. Create test cases used for User Acceptance Testing. Waterfall Environment

EDUCATION / CERTIFICATIONS

•High school diploma, Raytown South High School, Raytown, MO

•Professional Leadership Development Course (US Army).

•References upon request

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