Davon Buford

Memphis, TN

ad0rx7@r.postjobfree.com

901-***-****

Warehouse Pallet Jack Customer Service Sales Shipping and Receiving PROFESSIONAL SUMMARY

Experienced in warehouse and customer service with more than ten years of experience as a warehouse professional, with in-depth knowledge of business management, packaging, forecasting new sales, order picking and office management. Demonstrated ability to use a rf scanner, research, analyze data, data entry and effectively communicate at all levels, including management and external stakeholders. Passion for building strategic relationships and partnerships that prioritize collaboration, conflict resolution, and process improvement. PROFESSIONAL WORK EXPERIENCE

Sorter/Packer May 2023 - present DHL 5155 Lamar Ave Memphis, Tn 38118 901-***-****

Grade: N/A, Full-Time, 40 Hours/Week

• Regulatory Compliance. Explain inventory requirements to new and existing organization owners. Explain payment options for orders. Maintain a clean and organized production area.

• Collaboration and Conflict Resolution. Coordinate with managers in the planning and execution of complex work problems. Work with team members to remove barriers to bring an order to resolution.

• Technical Assistance. Utilize factory equipment to sort and exclude defective items. Perform minor repairs on malfunctioning equipment.

• Data Entry. Analyze inventory files, supporting documents and other information related to processing an order. Operate a scanner to record shipping and package information for documents/packages picked up or delivered.

• Reporting and Case Analysis. Report any suspected breach of security or unusual happenings to supervisor immediately.

• Account Management. Palletize and separate freight and documents. Ensure all delivery material for each shipment is prepared accurately.

• Leadership. Assist the supervisor in orienting, training, assigning, and checking the work of other employees.

Material Handler Fedex Ground February 2023 to May 2023 555 Compress Dr Memphis, TN 38106 800-***-****

Grade: N/A, Full-Time, 40 Hours/Week

• Customer Service and Logistics. Prepare products to be received and shipped from warehouse and other departments.

• Customer Relations. Research and resolve discrepancies between actual product and associated documentation.

• Safety Protocols. Practice safety-conscious behaviors in all operational processes and procedures. Maintain a clean environment by training and making sure to regularly sanitizing all appropriate surfaces and wearing all appropriate safety gear.

• Work-Flow Management. Match actual product to associated documentation.

• Technology. Use computer systems to sell, print and reissue receipts and labels.

• Process Management. Respond to internal and external requests for information regarding receiving and shipping data or issues.

• Reporting and Procedures. Provide the director with documentation of attendance as needed to assist with internal procedures.

• Evaluate. Prepare routine activity reports.

• Training. Prepare training material for new teachers. Classroom trainer virtually and onsite for the new hire class. Determine the mentors for the new employees to the group. Prepare talking points and briefing papers.

• Data Entry. Record transactions in the Warehouse Management System. Prepare routine activity reports.

Sorter Amazon Fulfillment Center – 4055 New Allen Rd Memphis, Tn 38128 March 2020 to February 2023 901-***-****

Grade: N/A, Full-Time, 40 Hours/Week

• Customer Service and Inventory Control. Answer all inventory calls in a friendly manner and maintain, process, and inventory all equipment requested. Receive and put away inventory fast paced environment.

• Collaboration and Revenue Management. Process packing contracts included loading orders into the truck preparing them for shipment.

• Accounting. Analyze scanners for data according to the group and customer on a daily and as needed basis. Prepare the labels for payment and made a data entry if payment had been received.

• Partnership Management. Communicate and verify information with managers, coworkers and outside vendors.

• Data Analysis and Management. Met individual performance standards/metrics on a daily/weekly/monthly basis.

• Claim Processor. Process orders via inbound and outbound calls and/or chat module and documented all encounters in clear and concise logs.

• Customer Service and Customer Support. Develop the knowledge of customer needs and trends to improve customer satisfaction and loyalty. Fulfill customer orders and pack them up. Advise customers on a large local problem to troubleshoot complex problems involving inventory. Provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities. Coordinate, oversee and perform activities involving the preparation and delivery of their order. Identify and analyze critical problems and issues to determine nature of requirements, specifications, resources, constraints, security, and coordinates controls to ensure integrity of the order once it was received by the customer.

• Finance and Accounting. Review, compile, audit, and ran revenue and credit card transactions from all departments to accurately balance, coordinate and analyze results with the accounting department on a daily/weekly/monthly basis.

• Accounts Payable/Receivable. Compute bills and collect payments EDUCATION

Messick Adult Center (Memphis, Tn) Diploma February 2007

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