Christina Jackson

**** *** ****** **-*

New York, NY 10039

Cell: 917-***-****

Email: ad0rx5@r.postjobfree.com

OBJECTIVE AND PROFILE

To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Excellent communication, customer service and technology skills with proficiency utilizing Word, Excel, PowerPoint, and the Internet.

EDUCATION

Sanford-Brown Institute New York, NY 04/2010 – 04/2011

Medical Billing and Coding Certificate, 3.5 GPA

Completed an intensive 900-hour course, which comprised of theoretical and practical in essential Medical Billing and Coding

EXTERNSHIP

Medical Associates East PLLC New York, NY 04/2011 – 06/2011

Medical Biller-Externship

Verified Insurance such as Blue Cross, HIP, Medicare, Health Plus, Cigna, Aetna, Oxford.

Followed up on claim status, claim accuracy and claim submission EOBs.

Reviewed and verified patients account information against insurance program specifications.

Followed up on balances due from insurance companies, and typed invoices to insurance companies.

Entered data electronically to process charges, payments, denials and adjustments. Claims and denials processing by phone.

EMPLOYMENT HISTORY

Experience

PROFESSIONAL EXPERIENCE

Saint Dominic's Family Services, Bronx, NY. 09/2021 – 10/2022

Accountability Analyst (Temp)

Create reports as need

Generate reports for FASP timeliness

Update and maintain the FASP tracking report

Disseminate CCR material and other reports from

ACS & OCFS

Assist Accountability Dept. with quarterly audits for the FFC programs

Develop, review, analyze and improve internal controls and monitoring systems in conjunction with Accountability Administrator

Assign health designation in Cognos Database.

Webster Residence/ Park House (Temp) Bronx, NY 12/2019 - 03/2020

Administrative Assistant

Answer clients’ inquiries and direct calls to the appropriate department for assistance.

Responsible for maintaining petty cash, billing, check requests, and Metro cards

Maintain facility and staff activities schedule, and keep record of employees’ attendance.

Maintain the filing system, keep update vendors’ file and track the office supplies

Coordinate events, attend meetings and keep notes.

Target, New York, NY 05/2014 - 02/2016

Instock Team Member/Sale-floor

Using a hand held computer to scan all items that are out of stock

Bring items from backroom to the sales floor

Change counts on items to maintain inventory integrity

Changed prices on selected items in the store

Made new labels and signs when needed

Help customers on sales floor when needed

Emblem Health (Temp) New York, NY 11/2011 - 11/2012

Case Analyst (Medicare)

Ensure the timely processing of Workers' Compensation Medicare Set-Aside (WCMSA).

Review and validate the cases through the Workers' Compensation Case Control System (WCCCS)

Review and Finalize Suspended Transactions and Inquiries from various work types due to conflicting information with an existing CWF record.

Responsible for recovery of no-fault, liability insurance, and WC agency service from responsible party.

Verified the nature of the injury and updated records using ICD9 codes.

Contact beneficiaries and attorney regarded liens, exhaust of benefits and settlements.

Blockbuster Video, New York, NY 10/2002 – 02/2011

Customer Service Representative

Accept payment via cash, credit card and automatic debit

Answered inbound calls in support of customer needs

Prepares product or service reports by collecting and analyzing customer information

Recommends potential products or services to management by collecting customer information and analyzing customer needs

SKILLS AND QUALIFICATIONS

oDedicated Customer Service Representative motivated to maintain customer

satisfaction and contribute to company success

oComputer applications employing MS Word, MS Excel, and MS PowerPoint

oProfessional in appearance and strong work ethic

oHighly organized, with great attention to detail and follow-through

oAcquired knowledge of office administration task

oFlexible; able and willing to learn new things

Contact this candidate