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Customer Service Team Members

Location:
Rosenberg, TX, 77471
Salary:
27 - 30 hourly
Posted:
November 01, 2023

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Resume:

NATHANIEL PEREZ

***** ********* ******* *********, **, US • 713-***-**** • ad0rwk@r.postjobfree.com Overall morale and productivity are boosted by experience in policy development and staff management procedures. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Costs were consistently reduced while profits were increased. Hardworking and conscientious when it comes to developing and enforcing maintenance schedules. Maintenance Supervisor with 14 years of experience supervising and maintenance tasks. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Committed to improving workplace safety and reducing risks through improved safety training. Coordinate resources and personnel to meet any demand. Provide in-depth training and mentoring to each employee in order to help them improve their abilities and improve the quality of their work. Team building

First Aid/CPR

Customer service

Problem resolution

Process improvement

Relationship development

MS Office

Supervision

Organization

Communications

Material requirements

Project organization

Material reviewing

Paperwork processing

Quality control

High School - 2012

Goose Creek Memorial High School - Baytown, TX

Sports played

Football - 3yr variety team leader positions were RB & LB #34 Baseball - Variety 4yrs

Heavy weight lifting - 4yrs

Professional Summary

Skills

Education

Hydro Testing Foreman - January, 2020 to Present

HP PIPING - Houston, TX

Created and implemented employee incentive programs to motivate high-performing employees. Implemented scheduled maintenance, retooled production status sheets, and drove Numerous tasks to achieve scheduling effectiveness. Improved maintenance employee training programs were implemented by me. Kept track of safety compliance in order to maintain high standards and keep team members safe. Improved customer satisfaction scores by encouraging team members to improve quality and productivity. Adjusted supply levels to keep stock within ideal parameters for anticipated demand. Led productive teams of up to 32 people.

Worked with [Type] systems on a regular basis to complete thorough inspections and skilled repairs. Designed and implemented a maintenance program to improve operational efficiency and minimize downtime. Obtained pricing information from a variety of vendors to support cost-effective purchasing. Analyzed the final results to determine quality levels and isolate the root causes of any flaws that were discovered. Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety. Organized ongoing maintenance schedules to improve system performance. With ongoing training and close employee mentoring for new and less experienced team members, I was able to close knowledge gaps. Helped with maintenance program development, implementation, and execution. Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 85%. Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.

Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment. Was in charge of new employees training, licensing, and vehicle inspections. Construction Crew Leader - February, 2013 to September, 2016 BBC Construction Group Inc - Houston, TX

Followed federal and company regulations to ensure that all job sites maintained a high level of safety. Figured out the best construction requirements and layouts. Kept track of supplies, parts, equipment, and employee work hours for each job. Calculated the amount of materials and labor needed to complete jobs on time and within budget. Was in charge of site preparation and job planning for facilities with more than 800 square feet. Improved production methods and increased employee motivation to increase team productivity. Looked over the project blueprints and specifications to figure out how many job titles were needed to finish the job. Was in charge of planning and delegating work for multiple construction crews. Implemented onsite safety protocols and procedures, as well as properly training all team members on injury prevention measures, resulting in a 100% reduction in injuries.

Assigned work to employees based on the project's requirements and the strengths of each team member. Analyzed job sites on a daily basis in order to reduce risks to workers and visitors. Maintained high safety, productivity, and quality standards for each job. Gave weekly updates to supervisors on project progress, site issues, and labor status. Was in charge of the work crew's schedules and individual assignments. Coordinated crew schedules and day-to-day activities to meet project requirements. Evaluated each employee's strengths and assigned daily tasks based on their knowledge and skill sets. Was in charge of overseeing material usage and contractor hours to ensure that projects stayed within budget. Encouraged and supported field workers who were completing work to improve the quality and efficiency of their work. Supported budget and project goals by maintaining a balanced inventory. Assigned tasks to each employee based on their skill sets and kept track of their progress on a daily basis. Conferred with other managers, technical personnel, and team leaders to coordinate efficient site work and maintain tight schedules. Work History



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