Briana Strong

*** *. **** *** ******* Green, KY *2101/ 270-***-****/ad0rvv@r.postjobfree.com

WORK EXPERIENCE

Hilton Garden Inn/Elizabethtown,KY/Jan. 2023-July 2022

Executive Housekeeper

Direct and coordinate all housekeeping activities and staff

Establish and enforce housekeeping policies and procedures Recruit, hire, and train housekeeping staff

Monitor and evaluate staff performance. Monitor and respond to customer complaints. Ensure that all rooms and common areas are clean and well maintained

Plan and develop housekeeping budgets. Ensure all housekeeping supplies are stocked and ordered as needed

Develop and implement safety and security protocols

Receptionist

Martin Kia ️Bowling Green, KY ️June 2021-August 2021

️I met and greeted customers, booked/scheduled various appointments for clients' vehicles, answered/forwarded calls for all thirteen of Martins Dealerships, screened phone calls, created messages from customers and relayed those to whichever Dealerships/Department the message needed to be sen Waitress

Doug’s Motor City Bar & Grill ️ Bowling Green, KY ️October 2020 to April 2021

️Greeted customers, took food and drink orders, prepared to-go orders, served guests meals, checked on guests frequently to make sure they were having a great experience and their order was correctly prepared, bussed tables, swept, mopped, and prepared for shift change.

Lead Waitress-Melissa’s Country Cafe ️. Bowling Green, KY ️ June 2020 to November 2020

️Provide the perfect experience for guests. Ensure guests feel welcome and important. Ensure Hot food is hot and cold food is cold. Present menu, answer questions and make suggestions regarding food and beverage. Pre-bus tables. Maintain table cleanliness. Bus tables. Lead

Waitress- Melissa's Country Cafe ️. Rockfield, KY August 2018 to September 2019

️Provide the perfect experience for guests, ensure guests would feel welcome and important, ensure Hot food is hot and cold food is cold, present a menu, answer questions and make suggestions regarding food and beverage, pre-bus tables, maintain table cleanliness, and bus tables.

Manager Assistant/Waitress- Pizza Zone ️ Morgantown, KY ️August 2017 to June 2018

️Handled a high volume of customers regularly, Welcomed guests as they arrived, took orders, served food, checked on guests frequently, set up payments by POS, and kept the restaurant clean and sanitary.

Law Secretary-Brad Coffman Law Office ️ Bowling Green, KY ️ May 2016 - November 2017

️Assisted with legal research, Prepared legal documents, including summonses, motions, and subpoenas, Placed and received phone calls, Scheduled appointments, Photo copy documents, Drafted and typed office memos, Reviewed incoming mail to determine urgency, Maintained attorney calendars, Input and maintained information into the case management system.

Deputy Clerk-Warren Circuit Clerk's Office ️

Bowling Green, KY ️ February 2014 - -April 2016

️Corresponded closely with multiple County offices to ensure correct orders, Worked closely with the Judge to communicate orders to KY Courts, Created multiple documents/orders using Microsoft Word/Excel, and Mass data.

Accomplishments: I was promoted to Bench clerk for one of the district judges after being with the company for 4 months.

Certified Medical Assistant/EPIC Super User St. Francis Hospital/Indianapolis, IN/Oct.2011- Dec.2012

️Trained employees and Physicians on the new Electronic Medical record program, Traveled to multiple physicians' office to observe performance on new programming, Assisted physicians with small surgical procedures, Triaged Patients (obtained vitals, reviewed Medications, Medical/Surgical History along with Family/ Social History),Provided Injections to patients (Immunizations, B12, testosterone, etc.)

Associates in Applied Sciences

Harrison College *️ Indianapolis, IN *️September 2011 High School Diploma

Beech Grove High School *️ Beech Grove, IN *️ 2001 to 200 Skills

• Sales

• Server

• Customer Service (10+ years) • POS

• training

• Microsoft Office (10+ years) • Microsoft Word (10+ years) • Microsoft Powerpoint (9 years) • fast learner

• Organizational Skills

• Cooking

• Multi-Line Phone System (7 years) • Microsoft Excel

• HIPAA (6 years)

• Vital Signs Experience (7 years) • Medical Office Experience (6 years) • Legal Research

• Experience Administering Injections • Epic

• Triage

• Patient Care

• Phlebotomy

• Medical Records

• EMR Systems

• Patient Care

• Medical Records

• Phlebotomy

• Time Management

• Computer Skills

• communication skills

• Busser

• Laboratory Experience

• Medical Receptionist

• Office Administration

• Windows (5 years)

• Upselling

• Front Desk

• Medical Scheduling

• Venipuncture

• Driving Experience

• Office Management

• English

• Cash Handling (10+ years)

• Bookkeeping (5 years)

• Phone triage

• Typing

• Word processing

• Filing (5 years)

• Patient monitoring

• Medical terminology

Certifications and Licenses

Certified Medical Assistant

Food Handler Certification

ServSafe Alcohol

March 2021

Assessments

Data Entry — Proficient

November 2019

Entering data quickly and accurately

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Warehouse Associate — Proficient

April 2020

Assesses the tendencies that are important for success in warehouse roles. Full results: Proficient Supervisory Skills: Motivating & Assessing Employees — Expert December 2019 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert

● Customer Service Fit — Proficient

May 2020 Measures the traits that are important for high-quality customer service. Mechanical Knowledge — Completed

May 2020 Understanding and applying mechanical concepts and processes. Additional Information

FRONT OFFICE SKILLS (scheduling, answering phones, checking out) SKILLS EPIC, Microsoft Office

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